Dear Amir, Customer service is paramount to our working practice here at Sealeys Walker Jarvis and so I am sorry that you have not felt well-served by us on this occasion. As discussed on the various calls you made to us over the 14-day period, we had not yet received the necessary feedback from our client to be able to respond to your enquiry and did not feel it appropriate to call you with no feedback. Reiterating the feedback I subsequently provided to you on Friday 23rd, unfortunately your request was not acceptable to our client on this occasion, as I had advised you would likely be the case. All the best in your property search. Chris.