Roger Meachem

Knowledgable, welcoming and helpful assistants. A very wide selection of books. An attractively laid out bookshop. I went in to find a collection of Philip Larkins' poetry (His work wasn't in two of the other main Edinburgh bookshops at all). Not holding out much hope I asked, 'I suppose you haven't got any Philip Larkin?' The answer was a cheerful, 'Philip Larkin? Oh, I think we might manage that! Right this way!'
Now the Edinburgh Topping bookshop had books from floor to ceiling and that assistant was up a ladder and back down again with an armful. The book I wanted was there. I could happily live in that bookshop. It's not dissimilar to the Tardis.

We bought two items of clothing. They arrived but were velvet not the corduroy described in the advert, then the real problem began. We printed out the returns label but the local DHL shop refused to accept them. Shuuk gave us a Take-it-or-leave-it option of travelling an hour or more to a DHL collection site of their preference or us arranging with DHL ourselves for a collection or us keeping the items. (We have already lost £5 carriage payment)
We would not recommend this company. Happy to communicate further with them - that'd make the fourth occasion. Following this review the money has been refunded and so I've changed the review to 4 stars. Thanks Shuuk. Hopefully the return programme can be improved.

Outstanding product with outstanding customer service. Looking at other reviews I had to wonder if they were writing about the same company. The tilt TV wall mount I bought is excellent! Yes, you have to follow the instructions as you put it up but once up - I swear you could swing an elephant from it and it tilts and moves as advertised. I made an enquiry to follow up and got an immediate helpful response.

If only more repairers were this good. Chris arrived on time and dealt with the problem (a drier that had stopped working). It took him more than an hour as he worked non-stop delving further into the machine as he worked out what had caused the problem - fixing it then testing the machine. All for a very reasonable £78 with a three month guarantee.
If any more of my appliances need repair it looks as if NAC will be getting the work.

It's when things go wrong that you get to find out how good (or bad) a company is. In this case I'm happy to say that IKEA comes out well. I bought wall lights - turns out they were a bad batch and didn't work - but I'd lost the receipt. No problem - a patient and cheerful Jamie, on the help-line agreed that the company needed to know about this, found the receipt online and has set things in motion for a refund. How anyone can be so cheerful at almost 8pm defeats me - but I'm awarding IKEA five stars. It's when things go pear shaped you find how strong a company's customer support is.

I have used Stinkyink for laserjet cartridges for a couple of years now. They’ve supplied me with ink for three different makes of printer. I’ve never been disappointed. The cartridges arrive quickly, they work and they’re half the price or less of those recommended by the makers.

Here's the problem. I received a bill charging me £322.87 for 20 units of electricity that I've used. There's obviously an error. That should be easy to sort, but it isn't. I phone and am advised by a computer to try phoning another day. I search for the chat helpline mentioned on the bill - it doesn't appear to exist. I find that if I complain then I get transferred to a chat line (joy!) - but this tells me I'm customer number 274 in the queue. My question is why British Gas doesn't employ more people to help customers? Hah! While writing this I'm down to no 258 in the queue.
Later: Good, Trustpilot readers will see that there's been a response and I'm upping the review to three stars because I finally got an answer through the chat. But come on BG. If you have this volume of calls you need to employ more advisers, surely?

I'm buying furniture for my flat and like the style and construction of IKEA furnishings. (Not the kitchens because the construction doesn't allow for pipes or conduits at the back -it's a Swedish thing?)
The staff at my nearest IKEA at Straiton are really helpful but I'm taking a star off (above) because the company doesn't appear to encourage its employees to take pride in the 'Swedishness' of the products. They aren't shown how to pronounce the names and they aren't given incentives to learn about Sweden or visit. If I'm wrong, I'll happily rewrite this review.

The installation guide (Quick Set Up) has a link to follow: support.brother.com
THIS LINK has one period mark difference from another site where I was fooled into paying £1 - thus giving my card details. I would expect a company as large as Brother to tackle this. (Add a warning?)
Additionally the simple additional information that patience is required and the machine might take five to ten minutes to complete setting up would be useful! That's why I went to the help site.
Once it is set up - The DCP -L2520 DW is a great machine!!

You don't get better than this.
Clean van arrives early (after phoning us to agree this is okay. Everything stored safely and quickly). Dave checked with us every time there was a potential question. The unloading was just as efficient. Polite, quick and efficient - oh and by the way, cheaper than both other companies we asked for estimates. Thanks Mintbox. We definitely recommend you.

It's always good to be in a bookshop where staff enjoy their work and read the books! Own this visit I had several questions answered and other staff were brought into the conversation when the person dealing with me didn't have all the answers. Then there are the simple and attractive displays - always up to date and informative. This is one of my favourite shops.

I put in for a quote where I knew that I needed around 10 to 12 cubit meters of space. Back came a quote for a Large Luton Van 15 cubic meters or above.
When I queried I was told "based on the list you've given us this is the cubic capacity you need.'
I told them that there must be an error - that I knew the capacity required - I had packed it. But there was no room for discussion. When I began to ask questions I was spoken over - not heard. The quote was twice what I guessed it needed to be.

They deliver when they say they'll deliver, their wood is exactly as described, their price is at least as good as and perhaps better than most, but what I really like is excellent and honest communication. (Having experienced the hidden costs and 'can I be bothered' attitude from a couple of other sellers.)
Also, let's be honest - I like co-operatives.

The real test of a company is how they react if there's any problem. YourRepair passed with flying colours. I asked for a repair - changed my mind within an hour when the boiler began working again - cancelled the request, and having paid the call-out charge asked for a refund. The the refund didn't arrive but YourRepair checked their files, found their mistakes refunded immediately and apologised. Their online 'Support Ticket' system works and I found them to be polite and very helpful on the phone.

Paint arrived quickly. When there was a hitch with part of the order this was sorted by someone who gave his name and contact number. I like companies who go the extra mile like this one.

A really comfy walking shoe, but leaking between sole and upper in several places after less than a year's use. (I lost the receipts, but remember buying them during the first lockdown when shops were allowed to open.) I looked after them, using wax to feed the leather. Won't be buying this expensive Scapa shoe again, sadly.

Always good to find company that is happy to offer phone service on equal terms to internet. Having just quit a repair service that had hour long wait for phone operator and no alternative option on its website this company is a breath of fresh air.

Best supplier I’ve used. I’ve been with Octopus a couple of years and can’t fault them. Firstly they really are going for sustainable energy, secondly they offer a fair price, thirdly their website is simplicity itself and finally, when I need to actually talk to them there’s someone there listening and helping.

If you love bookshops but can’t get to one right now this is the next best option. This is how to support your favourite shop.

We researched carefully and this company is as good as they say. A sapling was delivered within two days, carefully wrapped and in beautiful condition! Given how good a condition the sapling is in this is very good value for money.