TR

Tracey

United Kingdom

Reviews

Review of BSW Heating Limited


Rated 1 out of 5 stars

POOR

My heating wouldn’t work so I called them and after I called there was water from the boiler. They came and fixed the water but not the heating! After a week of no heating they did not call so I called them and they want to fit a part they’ve been waiting for at the end of the week when I am burying my uncle. Otherwise it has to be next week! Two weeks wth no heating!! POOR

December 1, 2021
Unprompted review

Review of DPD UK


Rated 1 out of 5 stars

I bought the drill online on Friday and…

I bought the drill online on Friday and arranged delivery for Saturday. I received a message and picture on Saturday that the package was too damaged to deliver. On Monday the delivery was automatic and they delivered the damaged parcel. I refused it and was told that as it had been put on my doorstep I had to accept it! Lol.

November 30, 2021

Review of Audible


Rated 2 out of 5 stars

Audible advertise a series and only…

Audible advertise a series and only tell you after you’ve joined that only some of the books in the series are available in the UK. Only some books in a lot of series are available here.

July 18, 2021
Unprompted review

Reply from Audible

Audible wants to provide as many titles as possible to all of our customers. If we are not able to obtain the distribution rights or if a title is not available in audio as of yet, we attempt to gain the rights or audio from multiple providers for one particular series like this one. While this can cause us to sell random parts of a particular series, it’s our attempt to provide our customers with a complete series as quickly as possible. We apologise for any inconvenience this may have caused and we appreciate your patience.

Review of Scribd


Rated 1 out of 5 stars

I would give 0 stars

I would give 0 stars! Scribd lured me to their site by advertising a product that I had searched for and only told me after I had given my bank details that it wasn’t available! I cancelled immediately but they still took money weeks later. I contacted and requested a refund, they did not reply and have just taken more money! I have not used the site/service. My ticket number is3445808

July 13, 2021
Unprompted review

Reply from Scribd

Updated Reply:

Thank you for providing your ticket number. We have been able to locate the ticket and it has been prioritized to a specialist. A specialist will be reaching out to you within the next 24 hours. Please respond to their email with any further questions to ensure we address your concerns as quickly as possible.
Thanks - Mr



Thank you for letting us know! We want to make sure you are being assisted to the best of our ability. Let us know your ticket number and we'll review your case and get right back to you. -EC

Review of Audible


Rated 1 out of 5 stars

Money grabbers!

After more than 5 years with Audible, they have decided that my habit of returning 5 or 6 books at a time is ‘abusing’ their service!
I have loved this app as I have been able to try all kinds of stuff for a brilliant and affordable £7.99 per month and have been eager to recommend them to everyone. Now I am allowed to return only one book! Audiobooks are around £20 to buy without the monthly credit so I can not afford to use the the service as it would cost around £100 per month. I am not sure how this ridiculous price is justified as dvds are around £10??? I asked why the restriction, because how can it really matter?? and apparently fairness to authors is the reason...
I went online and found that my local library has a growing audiobook library available for free and as Audible is no longer the brilliant hassle free service it was, I am cancelling my subscription and enjoying my hobby elsewhere!

April 3, 2021
Unprompted review

Reply from Audible

Hi Tracey,

Apologies for any inconvenience that this policy change has caused you. We have shared your feedback with our team on your behalf. If you need help with anything or have any questions, please contact us here: adbl.co/2vfbtSD.

Review of Quick Mobile Fix


Rated 1 out of 5 stars

No parcel, no update, no apologies

This is an update. I am informed that my refund can not be processed for another month after waiting two months already!!! These vile people are nothing more than rip off merchants! I have no option but to take further action. DO NOT BUY FTOM THIS AWFUL COMPANY. I ordered and paid for an iPhone 7 a month ago and have received nothing. When I asked for an update they reminded me of the 7 to 10 working day delivery time! I asked again if it would come before Christmas and was ignored. Now I want my money back!
No updates, no apologies.
Awful customer service
I have now been informed that ‘unfortunately’ it will take two weeks to process my refund!
HORRIBLE COMPANY!!!

December 11, 2020
Unprompted review

Review of Stock Must Go


Rated 5 out of 5 stars

Very happy

My product arrived in good time and was as advertised. Customer Service was very good.

December 5, 2020

Reply from Stock Must Go

Hi Tracey,

I have just emailed you regarding this issue, I will be happy to resolve the problem for you.

Kind Regards,
Customer Care Team
Stock Must Go

Review of Bulb


Rated 3 out of 5 stars

Need to top up online

Pretty standard. Really need to be able to top up online though.

May 18, 2020
Unprompted review

Reply from Bulb

Hi Tracey,

Thank you for leaving your review of us, we really appreciate your feedback.

Smart prepay meters are something that we are just about to roll out. You can sign up to be notified when this is here: https://bulb.co.uk/smart-prepay/

Unfortunately if you have regular prepay meters you cannot top online, because we have no way of communicating with these meters remotely.

I have managed to find your email address with this review, so I am going to send you an email to see if there is anything else I can do for you as well.

All the best,
Sam

Review of Audible


Rated 2 out of 5 stars

Poor!

The service offers to exchange books that you are not happy with but not one of my books is EVER eligible for return! What rubbish! I have sent many emails asking for this to be fixed and been ignored!
Also, the app constantly freezes on my IPhone.

January 31, 2020
Unprompted review

Reply from Audible

Hey! We would like to assist you. Please send us an email to social-support@audible.com. Thanks!

Review of Gala Casino


Rated 2 out of 5 stars

Boring

Boring! Been on the site for about a year and have never been able to win over a hundred pound! Regardless of how much I deposit. Any whopping wins always slide off the digital screen at the last second. Any win is always the min win. Dribs and drabs is what you get here.
There are so many other sites where you can find much more excitement.

January 25, 2020
Unprompted review

Review of Unibet


Rated 1 out of 5 stars

BORING

I’ve played at dozens of sites and this is the worst. I’ve played here for years hoping that the losing streak will end but it doesn’t. This is not luck; it is too consistent.
It is boring.
There are literally hundreds of other sites to choose from.

October 27, 2019
Unprompted review

Review of Shell Energy for Home Customers


Rated 1 out of 5 stars

I tried to switch to the cheap new…

I tried to switch to the cheap new broadband offer but they cancelled my order because I have bad credit! I have not applied for credit! If I am provided with a service and I don't pay the bill; then I should be disconnected. What does credit rating have to do with buying broadband?? I am furious about this.

August 30, 2019
Unprompted review

Reply from Shell Energy for Home Customers

Hi Tracey, I am quite disappointed to hear about this and regret that we're unable to serve you. Credit checking is a mandatory aspect of contracting for a service as it provides an insight into ones financial behaviors. There can be more than just a poor credit history that can cause a rejection. For this, we ask you to contact Experian directly in case there are abnormality in your report. This is something near enough every company does and so do we, it is a just requirement of contracting in todays world. I hope this helps. ^Ajay

Review of Unibet


Rated 1 out of 5 stars

What a rip off

What a rip off! I joined the site over a year ago and put over £150 on a 30p game in under an hour. No feature, no action, no fun.
I’ve been back two or three times and exactly the same routine! The same has happened today - don’t play here, there are so many better sites.

July 28, 2019
Unprompted review

Review of Uncle Buck Finance LLP


Rated 2 out of 5 stars

Poor Form

I used Uncle Buck for over a year; always repaying early or on time and suddenly my applications are declined! They advertise that they help people with poor credit but this is not true now that they have gained popularity. Poor form!

April 28, 2019
Unprompted review

Reply from Uncle Buck Finance LLP

Hello Tracey

I am very sorry that you have had cause to complain. As a responsible lender we look at different factors before completing an application. If you would like to contact me with your details, I would be more than happy to investigate your complaint. You can e-mail customerrelations@unclebuck.co.uk or call on 01959543400 option 4.

I look forward to hearing from you.

Kind Regards

Julie McGachan
Customer Relations Manager

Review of Kitty Bingo


Rated 1 out of 5 stars

deliberate misrepresentation!

Kitty misrepresented a promotion by saying it was free spins and then gave bonus cash. I am fully aware that when you get bonus cash the system takes your real money first, but when you get free spins this is not the case and kitty have taken full advantage off this fact. They took my money on the game that the free spins were supposed to be for and when I complained they told me to read the small print! Don’t play here - customer service is rubbish.

January 6, 2019
Unprompted review

Reply from Kitty Bingo

Dear User,

Thank you for taking the time to write us. Hope you are well.

Correct, your understanding of the order free spins, bonus cash and real cash are used is right. Bonuses are kept as a Plan-B! It’s when you run out of real money and are unable to deposit that you get to use your bonus cash; implying you use real cash and then bonus cash. When it comes to free spins, the machines offer you the option to choose between free spins or cash, which means you can use free spins while you still have cash available.

With all this said, we would like you to know that we do have promotions where free spins are given in the form of a bonus to be played on specific machines, coming back to the fact that real money is used before bonus money. But then, be assured that the terms of the offers are very explicit and informative of the mechanism of the bonus given.

We advise that you always go through the stipulations of any offer you take, on any site at all.

Kitty Bingo Team

Review of MONOPOLY Casino


Rated 1 out of 5 stars

A (para) site!

A (para) site! A consistent and lengthy losing streak followed by more of the same! Deposit after deposit and nothing! When you (finally) hit the feature you get the minimum payout EVERY TIME! No fun here - it just gets boring.

December 22, 2018
Unprompted review

Review of LuckyVIP


Rated 1 out of 5 stars

Rubbish

Rubbish! Wagering requirements are expected but once you've played your free spins you should be able to take your winnings and play what game you want; not here! You can only play on the game where you had your free spins! Boring.

November 21, 2018
Unprompted review

Reply from LuckyVIP

Dear User,

Thank you for taking the time to provide us with your feedback.

Allow us to shed light on how our bonuses work; we believe there is a misunderstanding.

First off, no two bonus are same. Instead, every single one has its own characteristics and terms, and while one could limit the number of games to a few, others are for all games available.

We certainly are aware that bonuses are not the cup of tea, hence we keep them optional. And when it comes to real cash play, there is no limitation at all; you get to play any game of your choice. Any game at all.

Do contact us for further clarifications!

Lucky VIP Team

Review of PiggyBank


Rated 2 out of 5 stars

I am annoyed to find that my loan…

I am rewriting my review as I had misunderstood the email I received; it stated that the payment would be collected by a certain date and implied that it would be a single payment which I did not ask for - when I looked at the payment schedule I could see the 3 payments that I applied for and I am very happy now :)

November 20, 2018
Unprompted review

Review of 20Cogs


Rated 3 out of 5 stars

This is a brilliant idea but…

This is a brilliant idea but communication is horrendous! You are not able to send, or reply to, any messages! There is a list of things you can ‘submit a ticket’ about and if your problem is not on the list there is no way to contact them. If you have an ongoing issue this is especially difficult as you have to submit a new ticket every time.
Having said all this; I have been paid and will be continuing to carry out offers on the site. :)

November 8, 2018
Unprompted review

Reply from 20Cogs

Hi Tracey,

We're sorry to hear that you've found our customer support aren't easy to reach. Under FAQ 19 you can submit an open ticket to the team and someone will get back to you within 48 hours.

We're glad to hear you're still completing offers and we hope you enjoy spending your reward money.

Kind Regards,

Hazel
- 20Cogs Team

Review of tastecard


Rated 3 out of 5 stars

If you like trying new restaurants

If you like trying new restaurants; this is ideal. However; you might be disappointed by restricted menus and/availability.

September 28, 2018
Unprompted review

Reply from tastecard

Thank you for your review.

Some restaurants do indeed have restrictions however they are placed on the website however we do have many without restrictions.

If you visit our website at www.tastecard.co.uk/search you can enter your postcode to view the restaurants in your area. There is a ’filter’ section on the left hand side where you can select to view only the restaurants that are suitable for you, for example, those that accept on a Friday or Saturday, those that do not require a booking to be made in advance, particular cuisines, only independent or chain restaurants or new restaurants and many more.

If there are any specific restaurants you would like to like to see join tastecard, you can recommend them to us at https://www.tastecard.co.uk/recommendations. Our restaurant team will then contact the restaurant to explain the benefits of becoming a tastecard partner.

I do hope that you are enjoying your membership.