Driver doesn't come to the door
Driver doesn't come to the door, had to go looking as he said he couldn't deliver. Item missing cost £3.25, only £2.25 refunded :/
They replied that they can not nake adjustment to the refund once it's done so they are keeping my money!
I made further complaint and was refunded in full
August 1, 2025
Unprompted review
Reply from Zoom by Ocado
Hello Tracey. We're sorry to hear about your last order with us. We'd love to help out and see what's happened here. We've requested a bit more information from you so we can look into this properly.