TR

Tracey

United Kingdom

Reviews

Review of 888poker


Rated 1 out of 5 stars

The join bonus was a scam

I joined for the free £20 they advertised was available without deposit but they want to give it in tickets to 0.1p games!! How crappy. I didn't borher

January 2, 2023
Unprompted review

Reply from 888poker

Hello Tracey,

Thank you for taking the time to share your review with us. We understand that you had an experience which didn't meet your expectations.

Please allow us the opportunity to further investigate this matter and help you. Click the link below and provide your full details:

https://888-external-en.custhelp.com/app/ask/p/4

888poker

Review of Nowtv

Review of Casino Partycasino

Review of iD Mobile


Rated 1 out of 5 stars

Really unhappy

Really unhappy. I can only call someone when my phone is using my home broadband and makes wifi calls. I don't get any reliable service when outside.

September 7, 2022

Reply from iD Mobile

Hi there, have you manually selected the network and restarted the phone? if the matter persists, please can you email us on socialqueries@idmobile.co.uk so we can look into this further.

Jim

Review of Creation


Rated 1 out of 5 stars

Cancellation charges! :/

Creation sent me a msg asking me to review and when I chose 'unlikely' it said "oh sorry your invite to review has expired"! Shock horror. Another organisation that wants to be paid for nothing. Cancellation charges should be illegal.
Hi. I don't any missed calls. Please email instead. Thank you

August 19, 2022
Unprompted review

Reply from Creation

Hi Tracey

A colleague did try to call the number we have on our system but it rang out and then went to the dead tone so I'm unsure if we have the correct number for you?

Could you please advise of the correct number by emailing onlinereviews@creation.co.uk and a colleague can then get in touch?

Kind Regards
Alison

Review of Tesco

Review of Virgin Media


Rated 1 out of 5 stars

Not available in London!!!

I live in E3 London and Virgin has not been available in my area for over ten years...

July 1, 2022
Unprompted review

Reply from Virgin Media

Hi Tracey,

Thanks for taking the time to leave a review. I'm sorry to hear we've not extended our network to your area.

We're constantly improving and expanding the locations to where we provide our services. You can register for any updates at virg.in/checker

If we're planning to service your area in the near future, our team will be in touch closer to the time.

- Reece

Review of NOW TV


Rated 2 out of 5 stars

Low quality

Terrible quality. Bad dubbing. Why pay to watch adverts every five minutes??

June 28, 2022
Unprompted review

Review of Quick Mobile Fix


Rated 1 out of 5 stars

Robbers!!!!!

Robbers!!!!!
No answer when I asked where my parcel is and it never arrived!!!!! I called the police ands got my money back through my bank

June 24, 2022
Unprompted review

Review of Casino Partycasino


Rated 1 out of 5 stars

I asked for help with paysafecard and…

I asked for help with paysafecard and the agent told me to contact my bank! I asked if he knew what it was and he said I used offensive language!
No acknowledgement from anyone that their agent was incompetent…

June 23, 2022
Unprompted review

Review of Argos


Rated 1 out of 5 stars

I used click and collect to buy a new…

I used click and collect to buy a new Xbox controller because it said ‘collect now’. I got there within 15 mins but the store had been closed when I made the order. I guess they meant the other ‘now’???
I received the ‘ready to collect’ msg at 19.36 but the store had closed at 19.00

April 23, 2022
Unprompted review

Reply from Argos

Hi Tracey

I am sorry to read this. We do advise when placing an order to collect that you wait for the email to say it is ready to collect before visiting the store. I am really sorry that on this occasion the store was closed when you arrived.

Best wishes

Bekki

Review of PAX Labs


Rated 3 out of 5 stars

I bought a Pax 3 and it works great but…

I bought a Pax 3 and it works great but when I tried to clean it with the equipment provided it wouldn’t go through. The pipe cleaner is too bendy to go through such a long thin hole. I ended up putting a wooden skewer in there and getting it stuck and breaking it. So I bought another one. The blue lights went funny and they sent me another one. It was fine for maybe six weeks until I couldn’t clean it with the pipe cleaner again and got a wooden skewer stuck in there again! The cleaning process is no good. This has a ten year warranty and that is the only reason I was willing to pay such a large amount but I’ve gone through three in six months. And now that I have sampled some cheaper alternatives I know that the price for the Pax 3 is not justified. Also, it is seriously heavy - you could literally beat someone up with it!

April 17, 2022
Unprompted review

Review of NHS Business Services Authority


Rated 1 out of 5 stars

Vile people

I joined Universal Credit and was not entitled to free prescriptions until my hours changed and then, months after joining UC I was entitled to free prescriptions. I rang for a refund and was asked why I hadn’t applied for the free prescriptions from the start of my Universal Credit claim. I explained that I’d had more hours then and hadn’t qualified. This actually turned out to be too complicated for the man! He kept asking about change of circs dates, but then kept asking why i hadn’t applied when I made the initial claim. The conversation deteriorated and I ended up telling him off! He was then able to hang up without doing his job. Awful incompetence

April 8, 2022
Unprompted review

Review of First4Lawyers

Review of EE


Rated 1 out of 5 stars

I can not put none or I would

I can not put none or I would! We took my 77 year old mother in law to the store to see why she is paying so much for her contract phone and found that the rep had simply sold her another contract when she called to ask for help or advice after losing her phone. The rep at the store couldn’t do anything to help as the contracts were valid and offered to ‘help’ buy selling us broadband! We won’t be using them again!

March 18, 2022
Unprompted review

Reply from EE

Hi Tracey, hope you're well. Thanks for taking the time to leave us a review.

I'm really sorry to hear your mum has has this experience in store. It's not at all the level of service we aim for and I'd love to take a closer look at what happened here.

If you can send us a message on EE's Facebook or Twitter and mention I have sent you here from Trustpilot we can pick it up and go from there.

Look forward to speaking with you -Sam

Review of Vodafone UK


Rated 1 out of 5 stars

Rubbish!

I left Vodafone years ago because the service was poor. I owed them £30 and I didn’t know. When I joined a credit company I saw that they have been recording me as ‘missing payments’ for years!!! I rang them to pay it and it was over £100. I did not argue but only paid half in December and asked them to call me for the other half in January. They said okay. They also said they would record the debt as ‘settled’. They did neither!!
So, to recap: their service is rubbish, their record keeping is rubbish, and so us their customer service!

February 27, 2022
Unprompted review

Reply from Vodafone UK

Hello Tracey,

I completely understand how important it is to have the right information on our credit report - we can only update a report to show it's settled once the full balance is cleared.

We'll need to look into it further to see what's happened - please message my team on Facebook at www.facebook.com/vodafoneUK or via Twitter @VodafoneUK

Thanks,
Vodafone Social Media Team

Review of Quick Mobile Fix


Rated 1 out of 5 stars

NO STARS

NO STARS! THESE ROBBERS DID NOT DELIVER AND WERE HORRIBLE WHEN I ASKED WHY - I HAD TO GET A REFUND THROUGH MY BANK AND LET THEM DEAL WITH THE ATTEMPTED THEFT!

January 8, 2022
Unprompted review

Review of Amazonprime

Review of Boots

Review of www.disneyplus.com