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MRS M COOK

United Kingdom

Reviews

Review of Pharmacy2U Ltd

Rated 1 out of 5 stars

Rubbish

Up till now ok but latest order left my husband in a terrible mess. Needed night bags as incontinent. He was first told there was a three day delay and then told they were waiting for the doctors approval, in the mean time a man with a catheter had no bags. DISGRACEFUL!

March 18, 2020
Unprompted review

Reply from Pharmacy2U Ltd

Good Afternoon MRS M COOK,

Thank you for your review.

I am sorry to hear of this situation, I can advise that this order is now processing through our dispensary and will be dispatched shortly.

We do usually ask you to order when you get down to your last 10 working day’s worth of medication, the reason for this, is that it can take up to 48 hours for your GP to authorise your prescription, longer in some cases. Once the prescription is received electronically we may need to order stock in and then send the medication by Royal Mail 48 hour tracked service and if a weekend falls in between this can delay your medication.

Please accept our apology for any inconvenience caused.

Kind Regards,
Chris

Review of CPS Fuels

Review of CareCo

Rated 5 out of 5 stars

Sturdy wheelchair easily unpacked

Sturdy wheelchair easily unpacked. Very pleased.

January 11, 2020
Unprompted review

Reply from CareCo

Dear Mrs Cook,

Thank you for your review, we are pleased to hear that you are happy with the service you received from us at CareCo.

We do hope that you are happy with your new wheelchair and that we can be of further assistance in the future.

Kind regards,

CareCo Customer Services

Review of CPS Fuels

Review of Parsley Box

Rated 4 out of 5 stars

Like some more than others

November 9, 2019
Unprompted review

Reply from Parsley Box

Hello Mrs Cook,

Thank you for taking the time to leave us your feedback.

We are thrilled to hear that you are happy with our meals, we are very proud of what we do at Parsley Box and value your support hugely.

It is great to hear that you find our meals as tasty as we do and I will pass your compliments on to the chef.

We look forward to hearing from you soon for your next order. Wishing you a Happy New Year when it comes, all the best for 2020!

Kind regards,
Andy at Parsley Box
Customer Support

Review of Evri

Review of CPS Fuels

Review of Coopers of Stortford

Rated 3 out of 5 stars

Should give better sizes and descriptions.

Most of their things are alright but sometimes the instructions and sizes do not look like the catalogue.

October 2, 2019
Unprompted review

Reply from Coopers of Stortford

Dear Mrs Cook

Thank you for your review. We are always looking for ways to improve our service and appreciate you taking the time to leave your feedback.

Kind regards,

Bethany Carter
Customer Service

Review of Prestige Flowers

Rated 2 out of 5 stars

Roses very wilted. Very disappointed.

The bouquet looked lovely at first but I noticed some of the roses seemed to be very wilted. I am good with roses and usually manage to keep them for three weeks but with these four of them were dead in three days. The Lily’s were not open so have lasted seven days. Plant food was not included but luckily I had some rose food or they would not have lasted at all. I much prefer Interflora.

September 27, 2019
Unprompted review

Reply from Prestige Flowers

hi, thank you for your review, we apologise for any inconvenience caused, please email us with your order number at enquiries@prestigeflowers.co.uk with your order number so that we can further look into this for you and rectify any error

Review of Evri

Review of CareCo

Rated 4 out of 5 stars

Ordered a ramp but unfortunately the…

Ordered a ramp but unfortunately the catalogue did not have dimensions so it didn’t fit, not my fault but got charged for the return. Not happy.
Since writing this review CareCo have agreed to refund my return charge. Thank you.

July 26, 2019
Unprompted review

Reply from CareCo

Dear Mrs Cook,

Thank you for your review and speaking with me a few moments ago

I do apologise that the measurements were not stated online for you prior to purchase. Due to this we have refunded the collection costs back to you.

I have passed this on to our web team to add these dimensions to prevent this happening in the further, we take all feedback on board from our customers.

I hope we have now made you a satisfied customer

Kind Regards
CareCo
Bonnie

Review of CPS Fuels