United States
Review of DingDingDing
Tired to scam me. I only got my money back after filing a legal proceeding. Olivia from customer service banned me for "threatening" them with this legal proceeding, lol.
Reply from DingDingDing
We by no means "scam" our players; if you will provide your true information, we can check the matter and help you accordingly
Review of WOW Vegas
Did you work through the VIP levels so that you can finally get that daily reward of $2.50 per day as gold, or even worse, $5.00 per day as hosted?? TOO BAD!! Now it's a 'dAiLy SpIn" that does not come close to the reward previously advertised.
ADDITIONALLY, shortly after getting to the VIP level you worked for, they hit you with an "account verification" that THEY DO NOT RESPOND TO, AFTER PROVIDING ALL REQUESTED DOCUMENTATION, FOR WEEKS. CONSTANTLY REMINDING THEM ONLY MAKES THEM CLOSE YOUR TICKET. That is so funny; won't be funny after I initiate dispute with my credit card provider and arbitration as per your TOS, WowVegas. Get your act together; as of right now, you guys are coming across as deceptive thieves.
Reply from WOW Vegas
We understand your frustration with the recent changes to the daily reward system and the account verification process. We are committed to providing a fair and transparent gaming experience for all our players.
We appreciate you bringing these issues to our attention and will take your feedback into consideration as we continue to improve our services.
Review of SCROOGE Casino
The owner will lock you out accusing you of "consistently utilizing a pattern to gain an unfair advantage" if you don't lose money. Lol.
Reply from SCROOGE Casino
We take fairness and transparency very seriously at SCROOGE Casino, and we would like to clarify our policies. Our platform welcomes all players, whether they win or lose, as long as they play within the terms of fair gaming.
However, like all reputable casinos, we monitor for patterns of play that indicate potential bonus abuse, fraudulent activity, or exploitation of system loopholes. If an account is flagged for such activity, it is thoroughly reviewed by our security team before any action is taken. This is standard across the industry to maintain a fair playing environment for all users.
If you believe your account was restricted unfairly, we encourage you to contact our support team directly so we can review your case in detail. We are committed to ensuring that all legitimate players have a safe and enjoyable experience.
Best regards,
SCROOGE Casino Support Team
Review of WOW Vegas
They refuse to honor redemptions. Or at the very least, they ignore your verification documentation for 2+ weeks. Regardless, unacceptable. Trash.
Reply from WOW Vegas
We understand your frustration with the redemption process. We strive to provide a seamless experience for our customers and are disappointed to hear that your verification documentation was not processed promptly. We will investigate this matter further to ensure that this does not happen again.
Review of The Money Factory
They helped me out when a redemption from months ago had the incorrect Skrill email address put in; these people are top notch.
EDIT: They suspended my account in retaliation for arbitrating against them, lol; something that is permissible in their TOS. Clearly, they are not professional individuals, and like to dabble with in petty, retaliatory behavior. lol.
Reply from The Money Factory
Thank you for your fantastic review, John! 🎉 We’re so glad to hear that our team was able to help you out with the issue and that you had a positive experience. We truly value our customers, and we’re happy you felt well taken care of.
If you ever need any further assistance, don’t hesitate to reach out to us at support@themoneyfactory.com. We’re always here to help.
Best regards,
The Money Factory Team
Review of Mcluck
This platform has been caught not keeping their VIP promises to players, causing a lot of players to have to request action from their payment services against the platform. If you find yourself in a situation where McLuck does not fulfill their end of the VIP promise, I recommend taking the time to investigate what you are able to do as a consumer.
EDIT: Mcluck keeps trying to flag this review as being dafamatory 😂😂😂😂 sore losers.
Reply from Mcluck
Dear John,
We’re sorry to hear about your concerns and frustration regarding your experience. At McLuck, we value our players and are committed to providing a fair and enjoyable gaming environment. We take all feedback seriously, especially when it involves issues around VIP promises, and we strive to ensure all of our players’ expectations are met.
If you’re facing any issues related to VIP rewards or other aspects of your experience, we encourage you to reach out directly to our support team so we can look into your specific situation and work towards a resolution. We aim to ensure that our players feel heard, respected, and satisfied with their experience.
Your feedback is essential in helping us improve, and we hope to resolve any issues you may have encountered. Thank you for bringing this to our attention.
Review of Sunspin
They are known to try and "rug" players who took advantage of their generous promotions they would offer early on. This clearly did not work as planned, as chargebacks have left this platform in ruins. Nice try, Max.
Review of Megabonanza
They will straight up break your "daily reward" button if you are profitable on here. There are various reports of this happening to users. Not only do they remove your promos, they also take away the one feature that allows them to skate by as a "sweepstakes" platform. Regardless of how many times you complain to support, it won't go anywhere. If this happens to you, save your time and just charge back. Support sucks.
Reply from Megabonanza
Dear John,
Thank you for your feedback regarding promotional issues.
I understand how frustrating it can be.
As we couldn't locate your account, we contacted you separately to request more information and details. Looking forward to hearing from you.
If there's anything else you'd like to share or if you have any additional questions, feel free to contact our Customer Support Team, we're here to assist you 24/7 in any way we can. Thank you for your patience and understanding.
Best Regards,
Mega Bonanza Customer Team
Review of Modo Casino
The second gold standard. This platform has a nice UI, good games (although they recently took away a couple of big hits), and customer support responds reasonably fast. No complaints. Thank you for setting the bar this high, Modo.
Review of sweepslots.com
This platform made me wait 3+ months for a redemption. Clearly, they are illiquid. I would steer very far away from this platform.
Review of Jackpota
Still waiting on a redemption from November. LOL. This B2 Services platform specifically is full of thieves. I had to chargeback with my bank, because the situation was not going anywhere. Gave them the benefit of the doubt; waited 45 days for this issue to go nowhere. I never broke any TOS. Oh well. Have fun dealing with 100+ chargebacks. Player beware.
Reply from Jackpota
Dear John,
Thank you for your feedback regarding the redemption.
I understand how frustrating it can be.
As we couldn't locate your account, we contacted you separately to request more information and details.
Looking forward to hearing from you.
If there's anything else you'd like to share or if you have any additional questions, feel free to contact our Customer Support Team, we're here to assist you 24/7 in any way we can. Thank you for your patience and understanding.
Best Regards,
Jackpota Customer Team
Review of luckylandslots.com
The gold standard. However, the website could definitely use a refresh. I don't know why it uses up so many system resources, when it looks like a relatively simple (and outdated) webpage.
Review of Hellomillions
Undoubtedly, this platform aggressively trims players who come out on top. Enjoy those daily deals while they last, and don't be afraid to 'exploit' the platform by purchasing as many unlimited deals as you can, because they can and will ban you. It starts off with the classic credit card verification checks. They verify you're not stealing grandma's credit card and using it for your gambling addiction; this typically takes about a week to resolve. Then, there's the 'routine checks' on your account, that somehow, have no completion timeline (since when does anything not have an ETA, hello, it is 2025). These typically last up to a month. And last but not least, comes the LOCKED ACCOUNT!! OH, YES. THEY WILL LOCK (BAN) your account out of spite, simply because you came out with a profit, and you come back to get your daily reward, even though they have no more daily offers for you. Astounding platform!! To anyone experiencing a locked account after purchasing something and not able to redeem it, I recommend charging back, and/or arbitration. Not only do you get your money back, you also front them with a legal bill (ha!). Who gets the last laugh now, B2 Service?
Reply from Hellomillions
Dear John,
We’re truly sorry to hear about your negative experience and appreciate your feedback. It’s disappointing that you feel this way, as we aim to create a fun, fair, and rewarding environment for all players. Account verification processes, routine checks, and other security measures are in place to ensure that the platform remains safe and legitimate for everyone. We understand these steps can sometimes feel inconvenient, and we’re constantly working to improve the speed and clarity of our processes.
Regarding account suspensions or bans, we understand how frustrating that can be, especially when you feel you've followed the rules. We take these matters very seriously, and any action taken is based on a careful review of the situation. If you feel that your account was unfairly affected, we encourage you to reach out to our support team directly for a more thorough review.
We want all players to have an enjoyable experience, and we regret that your interactions have led to dissatisfaction. If there is any way we can resolve the issue or clarify any concerns, we’re here to assist. Thank you for sharing your experience, as it helps us improve.
Review of Sportsmillions
Undoubtedly, this platform aggressively trims players who come out on top. Enjoy those daily deals while they last, and don't be afraid to 'exploit' the platform by purchasing as many unlimited deals as you can, because they can and will ban you. It starts off with the classic credit card verification checks. They verify you're not stealing grandma's credit card and using it for your gambling addiction; this typically takes about a week to resolve. Then, there's the 'routine checks' on your account, that somehow, have no completion timeline (since when does anything not have an ETA, hello, it is 2025). These typically last up to a month. And last but not least, comes the LOCKED ACCOUNT!! OH, YES. THEY WILL LOCK (BAN) your account out of spite, simply because you came out with a profit, and you come back to get your daily reward, even though they have no more daily offers for you. Astounding platform!! To anyone experiencing a locked account after purchasing something and not able to redeem it, I recommend charging back, and/or arbitration. Not only do you get your money back, you also front them with a legal bill (ha!). Who gets the last laugh now, B2 Service?
Reply from Sportsmillions
Dear John,
Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to investigate your concerns further to ensure a fair resolution.
Could you please provide your Player ID or registered email address so we can review your account in detail? Your satisfaction is important to us, and we want to address this matter promptly.
We appreciate your patience and look forward to assisting you further.
Review of PlayFame
Undoubtedly, this platform aggressively trims players who come out on top. Enjoy those daily deals while they last, and don't be afraid to 'exploit' the platform by purchasing as many unlimited deals as you can, because they can and will ban you. It starts off with the classic credit card verification checks. They verify you're not stealing grandma's credit card and using it for your gambling addiction; this typically takes about a week to resolve. Then, there's the 'routine checks' on your account, that somehow, have no completion timeline (since when does anything not have an ETA, hello, it is 2025). These typically last up to a month. And last but not least, comes the LOCKED ACCOUNT!! OH, YES. THEY WILL LOCK (BAN) your account out of spite, simply because you came out with a profit, and you come back to get your daily reward, even though they have no more daily offers for you. Astounding platform!! To anyone experiencing a locked account after purchasing something and not able to redeem it, I recommend charging back, and/or arbitration. Not only do you get your money back, you also front them with a legal bill (ha!). Who gets the last laugh now, B2 Service?
Reply from PlayFame
Dear John,
We genuinely appreciate your feedback and will take it into account as we continue to improve our platform. If there’s anything else we can do to assist or clarify, please don’t hesitate to reach out. Thank you for bringing your concerns to our attention.
We are truly sorry to hear about your negative experience and understand your frustration. We want to assure you that our intention is never to cause harm or penalize players who are successful.
Review of DingDingDing
Wish redeem times took less; other than that, a great experience.
EDIT: Lol, account has been flagged due to "detected patterns of converting bonus SC into redeemable amounts without fair gameplay or risk" Coincidentally, this has happend when I have a redemption amount of 9565 SC. I will be seeking justice via legal means.
This was for a) playing games they included on the website themselves, and b) buying packages they offered to me as a player. Hilarious.
Reply from DingDingDing
We appreciate you taking the time to share your feedback. We're glad you had a great experience overall. We understand your point about redemption times, and we're always looking for ways to improve our processes.
Review of CrownCoins Casino
Haven't been promo banned (yet). Good experience. One of the cleanest UI's I have seen.
Review of pulsz.com
Reply from pulsz.com
Hi John,
Thank you for your kind words! We're thrilled to hear you enjoy the games and the website. Happy playing!
Regards,
Sebastian
Review of ElectronicFirst.com
