Excellent product fitted by experts. Abysmal support from head office.
Excellent product fitted by experts. However this only applies to the four installers - 5 star service from those chaps.
The rest of the company is a badly organised shambles who, whilst selling a premium product at a premium price, could not organise the proverbial heavy drinking session in a beer production facility.
From signing on the dotted line to final installation was 210 days! During this time the survey was messed up on several occasions which, even when they finally turned up to install the car port, meant it was left incomplete for six weeks or so! Constant delays and postponements, poor communications, my calls not returned etc....
I was left with no patio canopy all summer because I had taken the old one down before they phoned me (two days before the first booked installation date) and told me they could only do half the job - so I said no! This was because no-one had come out to survey my garage again, despite the salesman calling me a month previously and booking a surveyor visit, then later telling me it was no longer necessary!
I like the car port and patio canopy - both have been very well installed and seem like they will last a very long time. Which is great because I dread having to ever have anything to do with them should I need to make a warranty claim.
My recommendation is go elsewhere if you can. I specifically wanted their cantilever (no posts) canopy so put up with their abysmal service - but I cannot recommend them.
And just to cap it all - they were chasing me for money less than 24 hrs after the installation was finally completed!
November 19, 2021
Unprompted review