Andrew Nutbourne

I got a call while I was at the hospital with my wife and baby and immediately said I wasn't interested. The sales person was very pushy and in the end I agreed to get them off the phone. The price seemed ok anyway and the only fee was if I cancel. Except no, it turns out there's all kinds of fees that I was never made aware of until it was too late to back out. This is a con. Stay well away.

Update 9/9/25: on 3rd September I contacted the company using the email address they gave in their reply to this review. 6 days later I have heard nothing.

If the books actually show up, you can get a bargain. You may have to wait several weeks for delivery though. And your order might be cancelled after placing it because they don't keep the website stock up to date with what's actually on hand.

Unbeatable prices and the service is better than other national retailers.

You can get both locks and keys to code. They are reasonably fast and the pricing seems competitive.

Where to start with this?

If you ever get through the AI bot, the human agents are pretty useless with anything that you can't do through the app anyway.

I was sent an item through a fraudulent listing. To get a refund you need to return the item to the seller. This is non negotiable from eBay's perspective. They said I should keep photos of the package for the police and send it back to the seller. But the package is physical evidence of the seller's criminal activity. eBay told me I could not get a £630 refund if I handed the package to the police. The crime had already been reported.

Pick up was within 48 hours of booking. I didn't need to be in. The bag was as easy to use as you should expect. Overall, a decent service. I would use again.

Stop coming to my house. I am on a do not knock list. I have had three visits since then, all aware I was a former customer. You messed me about, didn't provide a reliable connection and made it difficult to cancel your useless survey. That's why I don't use your product now. Stop sending people to my door.

Charged a cancellation for insurance that didn't renew. What the hell? My cover ended a week ago and now they want more money from me! Never contacted me during the policy period regarding any further payment or renewal. This must be a scam. There is no justification.

Updated 14/2/25:
This charge was cancelled. I have amended the score as a result.

But it's still not a positive score because I will never give a positive score to a company that will only provide adequate service after a public complaint. I would rather this was resolved in private, so I want them to prefer that too.

I can't even describe what's happening, because Nationwide won't tell me enough to give any indication.

But my money is stuck there. I can't transfer it to any account in another bank. The card reader is apparently working but the app and website just say there are technical issues, with no details at all. The service checker page claims all services are functioning normally. So it's just me. And I have no idea why. I have tried contacting customer services, eventually getting past the awful AI bot. Initially they completely ignored me and I had to start again. Now they are acknowledging my presence but have so far been unable to explain what is going on, whether I need to do anything or when the problem will be fixed. Only TSB have ever provided worse service, in my experience.

Updated 14/2/25
I raised a formal complaint about the fact I had a supposed technical error, with no further details and that Nationwide wouldn't tell their own customer service agents what the problem was, or transfer me to any technical support whatsoever.

In response, they did offer a good will payment. But categorically denied responsibility for the technical issue by stating that customer support agents had no access to the relevant information... Which is exactly what I was complaining is wrong!

What happened to basic accountability? It's not as if I hold the individual officer responsible, but Nationwide as a firm absolutely are responsible for denying their customers service and making impossible for their own staff to offer meaningful support. That is Nationwide's fault. That is what I complained about. I wasn't expecting or asking for any goodwill payment. But I did expect not to be insulted.

The restaurant is fine but stay clear of this website! They will take your money without the restaurant having the order. Use another service for delivery or just order in person for collection, the wait won't be long.

I have been an eBay user for many years. When dealing with small sellers I do accept an element of risk. But now we have multinational companies making deliberately dishonest listings, confessing within the eBay platform that they have lied in a manner that may amount to fraud and definitely violates eBay's terms. On seeing this evidence, eBay's AI determines no fault. In my opinion, eBay is actively supporting companies in defrauding buyers. I have never known it this bad.

Horrid company. Deliberately lying on their adverts. Further lying in customer service. They even sent by screenshots that prove they are lying about late dispatch and the origins of their products. I am disgusted with this company. Probably the worst experience I have had with an online retailer.

Updated 14/2/25:
I have given up on any resolution to this because the company acts entirely in bad faith, in my experience.

But I wanted to clarify some matters. They did send a replacement. After they offered me a refund, which I accepted. They then sent the replacement and said as a result they couldn't refund unless I sent it back. I contacted the courier company and declined the delivery. When the courier attempted delivery (as my previous messages had apparently been dealt with the couriers AI agent, despite signing off with a human name) I again declined delivery.

As a result I have received no goods or refunds from VidaXL and I still see listings online where they are apparently misrepresentating or declining to provide information required by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as specified in Schedule 2.

It is therefore my belief that this company is intentionally defrauding customers.

I repeatedly informed Evri that I was rejecting the package they were sending, they even acknowledged my communication. They came anyway.

Update: this reply is a joke. No one in customer services will even respond to me now.

Uses DPD Local.

In this case, the first warning of delivery and only option to reschedule was given less than an hour before the driver arrived.

The parcel wasn't at the shop listed in the email and there is no option to re arrange delivery.

I posted the wording above 3 days ago. According to the post office, the parcel arrived the next day.

I would like to respond to the reply posted below by pointing out the following. This sort of issue is why any retailer relying on DPD Local deserves a negative review on the first failed delivery. No need to contact customer services would have ever arisen had the retailer been using a competent courier service. This was a decision of the retailer and formed part of my buying experience. They therefore must accept that it is fair grounds for review.

The delivery is fast and there were no unexpected delays but I think it should be free.

I had to take a 77kg washer dryer through a door that does not have a level threshold and then down a narrow corridor by myself. The delivery drivers sack truck would have been helpful!

The reason being they just get your item in the door then rush off. For the same fee John Lewis or Currys will take it all the way to the location in your house that you want.

With a large appliance that makes AO very poor value in my opinion. Small appliances would be a different matter however, then the speed of delivery would give them the edge over Currys (in my experience).

Next week I am moving to a new house. Two people in my household work from home so I wanted to get the internet sorted as soon as possible. I ordered a package last week and booked the installation for our move in date. They also asked what day we move to the property and filled in that part of the form as well.

After ordering I received an email to explain a few things including that the router would be posted to me prior to the engineer appointment. I emailed back to ask that the router be sent to my billing address instead, but did not receive a response.

I have since sent a further email to the main support address, incase I had replied to one that is not monitored. I have also called both the support and sales lines multiple times. No one ever picks up.

Today I received an email to say my router has been dispatched but there is still no acknowledgement of my request to post to the billing address.

Their terms and conditions state that there is a fee for rebooking appointments, which is fair enough if the customer is at fault. However, in this instance, Giganet may have sent my router to an address that they know I don't yet have access to and have neglected to provide any customer service whatsoever. If a fee is encoured I shall expect Giganet to pay, along with any extra commuting costs that are incurred if we are not able to work from home due to their error.

I shall amend this review if the problem is rectified.

Update: I still have no router, so no internet. They have however begun billing me for the service they have yet to provide.

I have so far received one email which was not automated, in response to my issue. They claimed the parcel had been left with a neighbour but it had not. I have heard nothing since. They are still not contactable by phone and no one has rang me back at all.

2nd Update today. How come you respond to reviews but not emails or phone calls?

My router is not with my neighbour. I have already told you this by multiple emails, Google review and the update above.

Corporate benefit scroungers; profiting from those whose only choice is food or fuel.

Delicious veg! No superfluous packaging or cellophane. Reliable delivery and good value too. Easy to alter orders, just plan in advance.

4.5% price hike with no warning and no mention in marketing material. Above inflation rises in tariff cost without specific consent is downright dispicable.

As per reply from Three: disgusting behaviour.

Despite the lack of 3.5mm Jack (which I do use and their bundled dongle is the most fragile feeling thing I've ever seen) I genuinely like the Mate 10 pro. I don't have anything bad to say about the design or hardware, apart from the lack of headphone jack. The software is the sticking point. Again I do like a lot about it, it's my second favourite android skin after Oxygen (but Oneplus were absolutely deplorable in my experience and I won't give them another go until they've cleaned up their act). There is a lot of Huawei branded bloatware, almost enough for me to compare it to Samsung's Touchwiz (my second to last favourite operating system or skin of any kind, only beating Windows 2000. Including Vista) but at least it doesn't take up too much space, works, and looks and feels nice (imo).

So why two stars? Customer service. My phone is changing its own settings without consulting me, specifically the default apps, and as a result is screwing with my notifications. I wrote to Huawei to briefly explain the problem (which took a little time because they certainly could have made themselves easier to contact directly) and they replied by telling me in friendliest of ways to sodd off because they didn't care.