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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and reliability. People appreciate the straightforward booking process and the user-friendly experience. The prompt delivery service also receives positive feedback, with consumers noting the speed and convenience of the service. The order fulfillment process is efficient, contributing to a seamless experience for users. Consumers express satisfaction with the overall experience, finding the service particularly useful for disposing of medium to large items. Reviewers value the flexibility of being able to fill the bags at their own pace and arrange collections easily. The positive sentiment extends to the helpfulness and professionalism of the staff, further enhancing customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Hassle-free delivery and collection. I got the skip bag as you have 6 months from buying to collection. I'm also disabled and have ADHD so I needed a deadline that was without pressure. and so it g... See more

Company replied

Rated 5 out of 5 stars
Verified

I've used hippo a number of times over the years and they've always been excellent, highly recommended. A great alternative to a traditional skip and much easier to store until needed and fill. The re... See more

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Rated 5 out of 5 stars
Verified

We had a great experience with Hippo. We ordered the Hipposkip which was great for taking the kitchen units, floor tiles and a wall between the kitchen and dining room! We bagged up the plasterboard... See more

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Rated 5 out of 5 stars
Verified

Absolutely brilliant service !Much more convenient than a traditional skip.On collection Richard was extremely friendly,and professional and he explained how this company recycle as much waste as po... See more

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Rated 4 out of 5 stars
Verified

I received notification a day before the collection, having said I needed to be there. However, the hippo bag was collected without my presence (which turned out to be ok). It did not read the small... See more

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Rated 3 out of 5 stars

I had to return the hippobags I ordered as it turns out they are only a good alternative to a skip if you have private land you can leave them on for up to 5 days while you await a collection. You c... See more

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Rated 5 out of 5 stars
Verified

The bag was delivered promptly after my request and once filled collection was carried out two days after. I consider the service provided was excellent and would not hesitate to use HIPPO again shou... See more

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Rated 5 out of 5 stars
Verified

Great experience using Hippo. Bag was large and got lots of rubbish into it, it was then collected quickly, I'd say within 48hrs of booking our collection. No issues with collection and they lifted it... See more

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Rated 4 out of 5 stars
Verified

I like the convenience of being able to fill the bag up in my own time, unlike a skip where there is usually an extra charge if you go over a week. Your website needs to clearly explain that in or... See more

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Rated 5 out of 5 stars
Verified

The convience, easy to place pretty much anywhere within grabbing distance of the road. no lorry needed to drop it off or challenge with accessibility. Can one pick up for the shops and use when you l... See more

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Rated 5 out of 5 stars
Verified

Wonderful no fuss order and collection,pleasant young lady on phone and polite young man collected bag and they recycle what they can,what more can you want? I would highly recommend hippowaste

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Rated 5 out of 5 stars
Verified

We had a large Hippobag for rubbish from a refurb of our bathroom. Easy to order, reasonable price, and arrived promptly the next day. Once full and ready to collect booking a collection was str... See more

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Rated 4 out of 5 stars
Verified

Very easy to do and we loved that we got 6 months to fill the bag so we didn’t have to rush the project we were doing! The only downside is, it’s so hard to tell how much you can put into it… we got t... See more

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Rated 5 out of 5 stars

So impressed with the service we received from HIPPO! I was able to book my 8-yard skip with delivery within a few days and it arrived as agreed by a highly professional and friendly delivery partner,... See more

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Rated 5 out of 5 stars
Verified

Used Hippo bag when we had our bathroom renovated. Was able to put it in our front garden instead of on road making it easier to fill and not blocking anyone. Collected quickly once we had notified wi... See more

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Rated 5 out of 5 stars
Verified

I experienced exceptional service. I scheduled a pickup, and they arrived the following day. The driver presented himself promptly, and I directed him to the location of the bag, which was situated in... See more

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Rated 4 out of 5 stars
Verified

They were very quick with sending the hippo bag out, ordered on a Monday got the bag on Tuesday. Filled the bag up Tuesday afternoon, put in for collection around 3-4 pm. They collected it Monday morn... See more

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Rated 5 out of 5 stars
Verified

Hippo offer a great service when skips are not a practical option , especially if you can get a special offer deal 😊 I have had 3 hippo bags the last one being a mega bag all good . Quick and simpl... See more

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Rated 5 out of 5 stars
Verified

I ordered the bag and delivery some time ago. I like the fact that there is no pressure to fill the bag in a certain timescale. But once I had filled it I completed the on line form to arrange collect... See more

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Rated 5 out of 5 stars
Verified

I'm so pleased I can give a review for HIPPO. I managed to get so much into the bag but also the chap who came to get the bag was so nice and friendly. I'm elderly so to find someone I could trust wa... See more

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Rated 5 out of 5 stars
Verified

Used many times, reliable and easy to arrange collection. Good online booking, and when I needed to extend a bag collection date by a few weeks the call centre were helpful in dealing. Pricing does... See more

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Rated 5 out of 5 stars
Verified

Very good and efficient service. Purchased the megabag and collection service online to use for a bathroom refurb. Bag arrived quickly and I then booked the collection online when the work was done.... See more

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Rated 5 out of 5 stars
Verified

The customer service was quickly available & had consistent responses, even though different people answered the questions. A problem with the bank transfer was easily solved (my end problem, not Hipp... See more

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Rated 5 out of 5 stars
Verified

Everything about this company is about convenience. Order your bag and it arrives, fill it as you need up to 6 months later you can arrange your collection. They come out and before you know it the ba... See more

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Rated 5 out of 5 stars

We ordered a large hippo bag and paid up front for collection when there was an offer on to get rid of soil and other garden rubbish. We didn’t want to use it straight away but you get about 6 months... See more

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Rated 5 out of 5 stars
Verified

Excellent service . Arranged collection and the day after the bag was collected . The driver even collected some waste that was left out of the bag . Definitely be using these again . Thank you so muc... See more

Company replied

Rated 5 out of 5 stars
Verified

The driver who picked up the bag was fabulous. Really professional and accommodating. Only issue we had was we had two bags we'd paid for to be picked up but he only had one on his job list.. So st... See more

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Rated 5 out of 5 stars
Verified

First time we have used hippo and wouldn’t hesitate to recommend Bag turned up quickly and arranging collection was simple and quick

Company replied

Rated 5 out of 5 stars
Verified

Amazing service I’m a roofer I take off flat roofs put all waste in the bags 2 days later rubbish is removed off customers drive no hassle

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Rated 5 out of 5 stars
Verified

Really easy to book a collection slot, collected within a couple of days of booking. Would definitely use again!

Company replied

Rated 4 out of 5 stars
Verified

The actual service is very good. I’m a builder I don’t need something as big as a skip. So it is good on the basis you can get rid of a small amount of rubbish as we aren’t allowed to carry waste or... See more

Company replied

Rated 5 out of 5 stars
Verified

Megabag arrived next day. Once full, phoned for collection and it was collected next day with no fuss whatsoever. Didn't even know the lorry had been

Company replied

Rated 5 out of 5 stars
Verified

Great service.order staff were able to meet my requirements on my first purchase. The delivery of the skip bag arrived on time the collection was as good. Well done to all the staff at HIPPO

Company replied

Rated 5 out of 5 stars
Verified

We have used HIPPO Bags several time.We have always been satisfied with the service and would pleased to recommend them to anyone wanting to dispose of medium to large items.

Company replied

Rated 5 out of 5 stars
Verified

Super valve, used this company for waste removal for many years now. Thank you for a very reliable collection service.

Company replied

Rated 3 out of 5 stars
Verified

I asked for a text message the day before and didn’t receive one, this is not the first time this has happened, luckily the skip was filled

Company replied

Rated 4 out of 5 stars
Verified

Good service except communication. When I requested ETA I been informed you will contact transport and will email me ETA. Didn't receive an email.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order and book delivery. Booked the delivery on a Sunday afternoon and waste taken on the Monday morning.

Company replied

Rated 5 out of 5 stars
Verified

Quick and efficient service. Such a joy not having to make many trips to local dump and booking in procedures!

Company replied

Rated 4 out of 5 stars
Verified

Excellent service and price. Our road was too small for a skip so this was ideal. Would have been 5 stars but it took a week to pickup. Would have no problem recommending this company.

Company replied

Rated 5 out of 5 stars
Verified

Excellent telephone communication with firm to arrange collection, then subsequent email confirmation of pickup time. Driver arrived on time and was pleasant to deal with.

Company replied

Rated 5 out of 5 stars
Verified

Great company to do business with. Ordered the bag and put it in my garage, ready for when I was ready to start filling. Placed the bag on the front of the property and took my time to fill it up. Aft... See more

Company replied

Rated 5 out of 5 stars
Verified

From the ease of ordering, through to delivery and collection the process was faultless. The price I felt was very reasonable to.

Company replied

Rated 5 out of 5 stars
Verified

Fast efficient service, polite operative and rightly priced, couldn’t ask for more and would definitely use again

Company replied

Rated 5 out of 5 stars
Verified

Next day delivery on the bag , filled it when I was ready, and then was collected quickly after my request, very pleased.

Company replied

Rated 5 out of 5 stars
Verified

Really great service. Bag arrived quickly and was really handy to be able to have time to fill. Pick up was so easy, just logged in & said ready to collect & they turned up a few days later. I like... See more

Company replied

Rated 5 out of 5 stars
Verified

Always prompt with delivery and collection, the fact i can have it in my front garden is a bonus as i can't get a skip in there, so easy to order and book collection

Company replied

Rated 5 out of 5 stars
Verified

Collection was quick after booking and we didn’t need to be home when it was picked up .

Company replied

Rated 5 out of 5 stars
Verified

Its just so easy, From ordering a bag to collection it was Click,Click,Click done, so simple and quick.

Company replied

Rated 5 out of 5 stars
Verified

Hippo bag pick up. Easy to organise, taken within 2 days. No fuss. Great service

Company replied

We perform checks on reviews


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. House Clearance Service

Information provided by various external sources

Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

Collection

Every thing was excellent,except for collection.I wanted to replace the bag with a skip. Has I was moving I wanted this to be done quickly. Unfortunately this did not happen. Staff helpful at all times, Perhaps living in a village did not help

October 13, 2025
HIPPO logo

Reply from HIPPO

Hello there,

It's good to hear the order went mostly smooth.

I am sorry if there was any delay we do always try to aim for within 5 working days of booking the collection.

Hopefully we do hear from you again.

Have a great day.

Ed

Rated 4 out of 5 stars
Verified

Delivery and collection very good

Delivery and collection very good. This is a good flexible option for waste collection.

My only issue was that we couldn’t specify a collection date. Because we needed to block our driveway to ensure clearance of trees, this would have made it easier rather than a 5 working day collection window. Despite this it was collected very quickly and worked out well. We will be ordering another one!

October 13, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great and detailed review.

We always appreciate the great comments and the feedback.

I have passed over the comments to the correct team.

If it wasn't done last time you can contact us so we can at least set you up with a prior notice to inform you 24 hours prior to the collection if that would help.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Very helpful lady and gentleman on the…

Very helpful lady and gentleman on the phone when I ordered 2 skips and also very nice driver who came to collect. All very efficient and speedy. Now about to order skip no 3 for all the autumn leaves.

October 13, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

We always appreciate it here at HIPPO.

Hopefully we hear again from you soon.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Great company

Great company, used twice now. Excellent, prompt service. Very helpful on the phone if needed.

October 6, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for using HIPPO several times and hopefully it continues.

Thank you also for the great review.

Have a good day.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Good service all round

Efficient and professional

October 13, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

We do appreciate it here at HIPPO.

have a great day and hopefully we hear again from you soon.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Amazing service

Amazing service
Highly recommend

October 13, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

We always appreciate it here at HIPPO.

I hope we hear again from you soon.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Hippo Waste recommended

Very easy to book and manage throughout. Pickup arrived on time.

October 13, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review! we always appreciate it here at HIPPO.

I hope we hear again from you soon and have a great day.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Bathroom refurb

I was told I needed to get a Hippo Bag by the plumber who was going to refurb my bathroom & it was so easy a process from start to finish, I chose to pay for the collection as well as the drop off, a courier delivered the bag & when it was full, I booked the collection & then it was gone. No mess no fuss.

September 30, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review and thank you for taking time out to leave it.

We always appreciate it here at HIPPO

Hopefully we hear again from you soon.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Easy to navigate website

Easy to navigate website, delivery of bag next day, collection arranged a couple of weeks later and removed with no fuss. All round good experience from Hippo.

October 7, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

Also thank you for taking time out to leave it.

I hope we hear again from you soon.

Kind regards
Ed

Rated 3 out of 5 stars
Verified

Brilliant service, shame about the skip bag

The service itself was brilliant - the bag arrived the next day and was collected promptly when requested. However, the bag itself - it was a “Hippo Skip” - was disappointing. While advertised as half way size between 4 foot and 6 foot proper skips, the bag is just too floppy and does not keep its shape just falling flat on the ground, so it was a struggle to fill it . We had to improvise and tie its handles together, and much less stuff fitted in than would in a smaller size proper skip.

September 3, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the review and the comments on the service.

We also always appreciate the comments on the bag I have passed these over to the correct people.

If you have anything else you are more than welcome to contact us.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Very good response when I asked them to…

Very good response when I asked them to pick up my waste, they came within 5 days and the truck driver was very helpful.

October 2, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review. We always appreciate the great comments here at HIPPO.

Hopefully we hear again from you soon.

Kind regards
Ed

Rated 4 out of 5 stars
Verified

Great value for more and great…

Great value for money and great alternative to a skip. Very easy to purchase and to book a collection.
The only slight criticism, is it would be nice to be given a date and time of collection, so can ensure cars are moved and the area made accessible for the pick up lorry.

October 10, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

I have made sure to pass the comments over.

I have taken a look at your collection. If you use us again we can set up a prior notice service for you so you are text 24 hours prior to the collection.

You can set this up online or just call in and we will set this up for you.

Kind regards~
Ed

Rated 5 out of 5 stars
Verified

All good

All good
Well done

October 3, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

Its great to hear everything went well.

Hopefully we hear again from you at some point.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Used twice now

Used twice now, such an easy process. Once filled, simply go back online and book collection. Came two days later, friendly driver and gone within 5 mins. No faffing. I would highly recommend.

October 10, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for using HIPPO again.

Also thank you for the great review.

Hopefully we hear from you for a third time.

Have a great day.

Kind regards
Ed

Rated 5 out of 5 stars
Verified

Easy peasy, waste away clearly

Purchased the bag and requested the lift via the website, which was simple and easy. Jason, who attended was great too, very helpful! Would definitely use the service again

October 3, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

I have passed the comments over to Jason.

Hopefully we hear again from you soon.

Kind regards
Ed

Rated 4 out of 5 stars
Verified

Great experience

Great experience

October 10, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the great review.

We always appreciate the great comments here at HIPPO.

Hopefully we hear again form you soon.

Kind regards~
Ed

Rated 4 out of 5 stars
Verified

Efficient and very useful but concerns about collection in early hours of morning.

Efficient ordering service. Fast delivery of bag. Useful size. Did the job for household waste removal. Removed /Collected in suggested number of days. Be aware on booking we agreed we didn’t need to be present at collection and ours was removed from our driveway in the dark at 05.20 in the morning! We were unprepared for this and could still have had a car on the drive at that time. Neighbours must have been surprised and woken by lorry noise, crane movements and flashing lights - as were we!! Done smoothly and efficiently in about 10 mins however. Overall would definitely use again but would try to be tighter on acceptable removal process.

October 10, 2025
HIPPO logo

Reply from HIPPO

Hello there,

Thank you for the good review and making it detailed.

I am sorry this was collected so early and I will pass these comments over.

I am glad though everything else went smoothly.

Kind regards
Ed

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