Despite the lack of 3.5mm Jack (which I do use and their bundled dongle is the most fragile feeling thing I've ever seen) I genuinely like the Mate 10 pro. I don't have anything bad to say about the design or hardware, apart from the lack of headphone jack. The software is the sticking point. Again I do like a lot about it, it's my second favourite android skin after Oxygen (but Oneplus were absolutely deplorable in my experience and I won't give them another go until they've cleaned up their act). There is a lot of Huawei branded bloatware, almost enough for me to compare it to Samsung's Touchwiz (my second to last favourite operating system or skin of any kind, only beating Windows 2000. Including Vista) but at least it doesn't take up too much space, works, and looks and feels nice (imo).

So why two stars? Customer service. My phone is changing its own settings without consulting me, specifically the default apps, and as a result is screwing with my notifications. I wrote to Huawei to briefly explain the problem (which took a little time because they certainly could have made themselves easier to contact directly) and they replied by telling me in friendliest of ways to sodd off because they didn't care.