Douglas Kinney

Hello Douglas,

Sorry that you didn't find the booking of the tickets easy with our website.

Our team is available on emails only and can be contacted via the contact us page of the website.

For any other queries, you can contact our team via the below link:
https://www.raileurope.com/en-gb/contact/new

Regards,
Ankit,
Rail Europe.

Hello Douglas,

Sorry about the experience of the service received by our support team. I have checked the booking and see you have booked DB train tickets which is a German journey.

Please note that the tickets are issued by the rail carrier and in your booking, DB is German railways hence, tickets are issued in the German language.

I have sent an email with a copy of the pdf tickets for your journey. Kindly check your email inbox.

For any other queries, you can contact our team via the below link:
https://www.raileurope.com/en-gb/contact/new

Regards,
Ankit,
Rail Europe.

Hi Doughlas, we’re very disappointed to hear about your lounge experience in Atlanta and we sincerely apologise for the disappointment. Due to COVID-19, service provisions were revised to help minimise the spread of COVID-19 and this impacted a number of amenities that guests would usually anticipate during visits. This information is made available here: https://www.prioritypass.com/airport-lounge-standards? Additionally lounges in the Priority Pass programme are 3rd party owned and managed, therefore we have limited control over the choice of refreshments served at each lounge. However, we’d like to reach out to you and get more details so that we can share your feedback with our lounge partner. Kindly reply to the direct message I’ve sent to you, with your preferred contact number. Regards, The Priority Pass Team UPDATE: We've now escalated your details to the team and have asked that a consultant give you a call to discuss this further. Once again, we sincerely apologise for any inconvenience caused. The Priority Pass team