Hello Douglas,

Sorry about the experience of the service received by our support team. I have checked the booking and see you have booked DB train tickets which is a German journey.

Please note that the tickets are issued by the rail carrier and in your booking, DB is German railways hence, tickets are issued in the German language.

I have sent an email with a copy of the pdf tickets for your journey. Kindly check your email inbox.

For any other queries, you can contact our team via the below link:
https://www.raileurope.com/en-gb/contact/new

Regards,
Ankit,
Rail Europe.