I cannot understand why The Club in Atlanta offers basically nothing. You are made to feel like a better for food. Half the club is closed off. The staff are NOT friendly! And pitiful selection of food if you can call it that. 100% disappointed!
March 8, 2022
Unprompted review
Reply from Priority Pass
Hi Doughlas, we’re very disappointed to hear about your lounge experience in Atlanta and we sincerely apologise for the disappointment. Due to COVID-19, service provisions were revised to help minimise the spread of COVID-19 and this impacted a number of amenities that guests would usually anticipate during visits. This information is made available here: https://www.prioritypass.com/airport-lounge-standards? Additionally lounges in the Priority Pass programme are 3rd party owned and managed, therefore we have limited control over the choice of refreshments served at each lounge. However, we’d like to reach out to you and get more details so that we can share your feedback with our lounge partner. Kindly reply to the direct message I’ve sent to you, with your preferred contact number. Regards, The Priority Pass Team UPDATE: We've now escalated your details to the team and have asked that a consultant give you a call to discuss this further. Once again, we sincerely apologise for any inconvenience caused. The Priority Pass team