Sarah

Bagged a real bargain!

Great tiles at an unbelievable price. The company had reduced the tile from £26.26 to £6.30, when other retailers were still selling at £21.04 and 31.95 per tile.

Ordering was simple and delivery quick. Overall a great customer experience.

Great range of craft materials that's difficult to find elsewhere.

Easy ordering, convenient collection and reasonable prices. Would like to see more environmentally friendly options for floristry e.g. an alternative to oasis foam for flower arranging.

Ordered two blinds from Blinds Direct (BD). When fitted the blind cords were too short; my 6-foot partner must stand on tiptoes to reach the cords, and I need steps. This makes it difficult to open/close/ raise the blinds.
I reported this to BD, who asked for additional measurements to those taken when the order was placed.
BD response to this problem is to:
1. Blame the customer - BD say it is my responsibility to let them know a longer cord was needed. I am not sure how I should have known that the cords would be too short.
2. Hide behind Regulations - BD state the cords are deliberately short to meet the 2014 Regulations on child safety which require cords to be at least 150cm from the floor or 60cm where a breakaway device is fitted. The cords BD has delivered are between 200 - 229cm from the floor, making the blinds impractical to use. The cords could be longer and still meet the Regulations. I have purchased 18 blinds since the Regulations and cord length has never been an issue.
3. Don’t take responsibility - BD refuse to change the cords; instead, sending a piece of cord for me to do so. If the cords lengths are correct, why would BD send a longer cord for me to make changes. I am unable and unwilling to do this. BD is a company I no longer trust. If the ‘do it yourself’ approach was to go wrong, BD would probably blame me for altering the blinds and invalidate the guarantee.
I am disappointed and frustrated with BD's response, and I resent the time that I have spent trying to achieve a fair outcome. I have blinds that I am unable to use, and that’s wrong.
BD - I do not need the company to acknowledge my feelings, I need you to take responsibility and fix the problem.
This is one for the small claims court.

The good ... some excellent quality pictures, easy ordering and good customer service
The bad ... disappointed with the quality of the frames - looked basic/cheap
The ugly ... not all the picture lived up to expectation; but I take responsibility for my choices!

Good products, easy to order and quick delivery.

Gibbs Gillespie (Northfields), led by Abraham Oommen and supported early on by Nikita Gusca, has provided a first-class service in selling my property in Lavington Road in circumstances that have been challenging for the seller.
The service provided by Abraham exceeded expectation. It was responsive in dealing with queries quickly and keeping me up to date; informative and knowledgeable about the local market and the process of selling; and most of all understanding of my concerns as the seller.
I would highly recommend Abraham and Gibb’s service.
Thank you

Purchased two contemporary wall lights to go either side of a mirror. Kes was the only company offering this slim wall light in the design I was after. Ordering and delivery was straightforward. Lights were even better than they looked online.

I had a really positive experience with ao. I needed to order 5 large appliances and wanted to ensure they were all delivered on the same day. Before placing my online order I phoned ao, where my order was taken over the phone, items were price checked and matched and delivery was arranged. Customer service was excellent from buying to delivery.

I ordered bathroom floor tiles which were competitively priced. It was great to be able to select a delivery date when placing the order. On delivery day, I needed to check the delivery time and called CTD where I spoke to a real person, (not webchat or a bot). Details were checked and I received a call back within 10 minutes to confirm the delivery time. The delivery driver was very helpful; he even took back the pallet. A seamless and impressive service. Thank you !

Disappointed with service as it was impossible to speak with someone via the phone (the company only deals with calls from trade customers) or by webchat; only a bot was available with responses to FAQ, so no help! This made the online experience of buying a chore.

Very helpful customer service prior to buying. Competitive pricing and a good range of products. Purchased towel radiator and shower.

I ordered 3 plants, 2 were good, however the red Anthurium was in very poor condition on arrival. The leaves were shrivelled, discoloured and most of the stems have fallen off. The Anthurium bore little resemblance to the plant advertised on the Crocus website.

I order 3 plants and they were healthy and in excellent condition.

Click and collect online order made on 27 October still has not been delivered. I have contacted Superdrug several times via messenger, and at their request I have also driven to the store twice and the order was not there. The most recent instruction from Superdrug was to track my order, however the tracking message is to try again! I am exasperated at the almost non existent customer support to resolve problems; pushing responsibility on the customer.
I have requested a refund several times and this has not been confirmed or paid. I will now make a complaint to Superdrug and close my online account.

Easy ordering, quick delivery and great savings on multiple buys.

Simple to order, fast delivery and cheaper than competitors on ABRSM grade 8 piano and CD.

Good parcel delivery and helpful delivery information.

Easy ordering, great range of products and competitive prices. The bird feed and bird feeders have transformed my garden by attracting a wider range of birds.

I am a regular Crocus customer who is usually pleased with the service and plants I receive. However I was disappointed by my last two orders. In one order, 6 of the 21 plants (Verbena rigida and Achillea millefolium were poor in quality (e.g. damaged, dying or the plant (not the pot) was smaller than expected. I should have reported this to Crocus and requested a replacement, but never got around to it. The second order was missing a plant, which was replaced, but I have been wrongly sent the Salvia nemorosa 'Ostfriesland' and not Salvia nemorosa Caradonna that was ordered. It's more bother than it's worth to report the mistake.

On Friday 11th June, I visited Ruislip Homebase where where I received great customer service from Daniel. He helped to locate the items I was looking for and then loaded my trolley with 6 x 90L of landscape bark. (I could not lift one bag, much less push a trolley with 6 bags!). Daniel offered to push my trolley to the till, waited patiently in the queue with me (in between helping other colleagues). Given how busy the store was, I thought he might forget to return. However when I was about to approach the cashier, Daniel showed up again, taking the trolley and loading the bark into my car.
I could not have made this purchase without Daniel's helpfulness which was really appreciated. Thank you.