Hello Sarah,

Thank you very much for taking the time to share your experience with us.

We’re pleased to hear that you found the ordering process easy and that you were satisfied with our customer service and some of the artworks you received. At the same time, we’re sorry to learn that the frame quality did not meet your expectations and that not all prints lived up to what you had hoped for.

We are continuously working on improving both our product presentation and quality, and your feedback is very helpful in this regard. We’re sorry that our frames appeared too basic for your taste – our production is designed to combine lightweight design with a minimalist look, but we understand that expectations vary.

Should you wish to return any of the items you’re not happy with, you are of course very welcome to make use of our free return service. Please reach out to our customer service at support@posterlounge.co.uk or call us on 00800 900 900 30 (Monday to Friday, 9 a.m.–3 p.m., free of charge), and we’ll be happy to assist you with a return label.

Thank you again for your honest review and for giving us the chance to improve.

Best regards,
Your Posterlounge team