Click and collect online order made on 27 October still has not been delivered. I have contacted Superdrug several times via messenger, and at their request I have also driven to the store twice and the order was not there. The most recent instruction from Superdrug was to track my order, however the tracking message is to try again! I am exasperated at the almost non existent customer support to resolve problems; pushing responsibility on the customer.
I have requested a refund several times and this has not been confirmed or paid. I will now make a complaint to Superdrug and close my online account.