Tap Warehouse Reviews 42,187

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value for money of the products, particularly ceramic kitchen sinks and taps. Consumers appreciate the clear and easy-to-use website, the wide range of products available, and the competitive prices. The ordering process is straightforward, and many highlight the helpfulness and knowledge of the staff, who are quick to assist with queries and offer advice. People are pleased with the delivery service, noting that orders are processed efficiently and often arrive faster than promised. The products are well-packaged for safe arrival, and the delivery company is communicative and helpful. Overall, consumers are very satisfied with the service and the quality of the items they ordered, and many would highly recommend the company and make future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

I ordered two Thomas Denny brushed brass kitchen sink wastes which are excellent quality competitively priced but I didn’t realise for the price they don’t come with the waste pipes just the sink bask... See more

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Rated 5 out of 5 stars
Verified

This is my second Belfast sink from Tap Warehouse. Great product. Love it. There was a slight delay in dispatch, but I was kept update with regular emails on the progress, and it actually turned up ea... See more

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Rated 5 out of 5 stars
Verified

Ordered Instant boil Tap. Delivery was supposed be Approx. 10days. I was surprised when it was delivered in 2 days. Excellent service. The product was well packed & all components correct.

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Rated 5 out of 5 stars
Verified

Good clear website, many products. Straightforward ordering process. Variety of price points for the type of tap I was looking for. Delivery as expected. product well packaged. Separate card folder wi... See more

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Rated 3 out of 5 stars

I loved the products that were available and chose a sink, tap, waste disposal unit and additional basket strainers for the full sink and half bowl to match the tap colouring. I phoned customer servi... See more

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Rated 3 out of 5 stars
Verified

My order was processed very quickly however delivery wasn’t. I didn’t realise that the company used Evri for their deliveries. Evri in my area is the worst delivery company I have ever experienced. I... See more

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Rated 4 out of 5 stars
Verified

Quality products, easy ordering and quick delivery. Only reason not 5 stars is the tap packaging was ripped in several places, dented and sellotaped together. No damage to goods but shouldn't have lef... See more

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Rated 5 out of 5 stars
Verified

Item was delivered on time as promised. Delivery people could have been more helpful when delivery was made. Due to ill health and unable to handle any weight at all I asked if it was possible to tak... See more

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Rated 5 out of 5 stars
Verified

When ringing about questions about some products I was talked through the questions I was asking about products by a very nice customer service support team to place my order. First class service by t... See more

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Rated 5 out of 5 stars
Verified

Very good website and customer services excellent. The young man (Scot) who dealt with my order was extremely knowledgeable and helpful with the items I was interested in and guided me thru the order... See more

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Rated 5 out of 5 stars
Verified

Jayson was simply amazing from fist point of conversation till the end . His a true gentleman and Tap have an excellent member of staff that hope he gets the best respect from his service. Once again... See more

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Rated 5 out of 5 stars
Verified

Delivery was delayed by courier (not the sellers fault) but customer services were immediately on the case, kept me updated and refunded the extra I had paid for next day delivery. I was grateful for... See more

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Rated 3 out of 5 stars
Verified

Chipped sink, The packaging was inadequate, just a small foam piece on each corner and slid in a cardboard box ? Just got told I should have checked it on arrival, this was not possible because its... See more

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Rated 5 out of 5 stars
Verified

Really great service - easy to order the part, and when I had an issue with it (my mistake in understanding the size of part I needed) the returns policy was seamless. Will use again. Only issue I h... See more

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Rated 5 out of 5 stars

The website was clear, easy to use and provided a good range of measurements to ensure the right purchase was made. We bought a Harbour i8 Infold shower door, 800mm. When phoning the company, they... See more

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Rated 5 out of 5 stars
Verified

The order was processed very efficiently. Delivery to Channel Islands is very reasonable and fast and quality of the products is very good for reasonable price. All in all we are very happy that we f... See more

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Rated 5 out of 5 stars
Verified

Everything has gone smoothly with purchase and delivery , packaged for a safe arrival and now it’s in my newly tiled bathroom it really looks smart . Generous bottom drawer and nice quality overall wi... See more

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Rated 5 out of 5 stars
Verified

After being let down by our first supplier, we were Delighted with our new sink, arrived on time, with no damage and better than the original order - ready for fitting - good job!! (also a little ch... See more

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Rated 5 out of 5 stars
Verified

Did a fare bit of research for my perfect sink on google and priced on various sites. Your site was easy to access your price was the best too. I was kept informed from order to delivery via email. Si... See more

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Rated 5 out of 5 stars

Absolutely outstanding service I can’t recommend this company highly enough, Robert the sales executive was extremely knowledgeable and helpful. Found just what I was looking for and at a great... See more

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Rated 5 out of 5 stars

I bought a ceramic kitchen sink and tap, products are excellent quality and value for money. I recommend using the chat, I would have bought the wrong thing without the service help. They can also off... See more

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Rated 4 out of 5 stars
Verified

As a first time buyer with a house needing a full refurb, I needed to speak to customer services a few time. Everyone was really friendly and happy to make suggestions, however dropping to 4 stars as... See more

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Rated 5 out of 5 stars
Verified

A really good business to deal with, know their products and keen to help. Had a question on product dimensions that weren’t apparent and came back immediately with the answer.

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Rated 5 out of 5 stars
Verified

Update - This is proof that good companies still exist! Vanessa in the customer services team followed up on my initial review with me directly and went way above and beyond the norm to resolve the... See more

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Rated 4 out of 5 stars
Verified

I bought a Butler and Rose kitchen sink and drainer from the tap warehouse , also the 90m plug and overflow kit .. when the plumber was installing the sink , the over flow hole in the sink wasn't mad... See more

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Rated 5 out of 5 stars
Verified

Easy to order and next day delivery. Product quality is excellent. Packaged very well, the fitter said they seemed like good quality too.

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Rated 5 out of 5 stars
Verified

Excellent quality taps, excellent price, packaged really well and delivered fast. Easy to install and look great. If you need taps, look no further, tap warehouse is perfect. 😁😁😁😁😁

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Rated 5 out of 5 stars
Verified

Easy ordering online. Prices competitive and delivered as stated. The delivery company kept me well informed when it was due to be delivered, and we're friendly and helpful. Overall I am pleased with... See more

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Rated 5 out of 5 stars

I bought a ceramic kitchen sink tap, The products are excellent quality and value for money. The temprature control is very good as in the past other taps difficult to control tempreture. I recom... See more

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Rated 5 out of 5 stars
Verified

Very pleased with our new tap. Beautifully designed and constructed and looks great with our ceramic sink. Like the spray option too. Arrived in good time, well packaged and had been straightforward t... See more

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Rated 3 out of 5 stars
Verified

I was expecting delivery as stated in advertising but it took several days to arrive. Just need to make sure delivery matches advert.

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Rated 5 out of 5 stars
Verified

Dealt with various members of staff at various times, everyone excellent, helpful and knowledgeable about their products. First-class after sales service and follow-up on any queries.

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Rated 4 out of 5 stars
Verified

Tap arrived on time looked good quality. However fitting was not easy. The tap was a replacement tap. For a 1 and half bowl. The locking nut assembly was not easy to secure. If you are fitting from sc... See more

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Rated 5 out of 5 stars
Verified

Not been fitted yet as we’re having the kitchen gutted but first impression that the quality is first class will let you know more once fitted

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Rated 4 out of 5 stars
Verified

Sink delivered on time. Good quality sink, I had a stainless steel one. Only minus was there were no instructions, but a there was a diagram of water outlet pipes on bag

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Rated 5 out of 5 stars
Verified

I found exactly what I was looking for on the Tap Warehouse site. The item that I ordered was well made. It is difficult to find well made plumbing supplies as many of them are made of plastic and no... See more

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Rated 5 out of 5 stars
Verified

Excellent service and Scott was very helpful. Great deal and item arrived next day. Tap appears to be good quality, to be fitted very soon.

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Rated 5 out of 5 stars
Verified

Excellent service from Tap Warehouse my sink arrived but no taps, phoned up and Charles was brilliant and taps arrived next day

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Rated 5 out of 5 stars
Verified

Huge choice of taps,sourced the replacement taps of choice at a reasonable price and delivered safely with no damaged boxes!

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Rated 5 out of 5 stars
Verified

Delivered goods in perfect condition. Not fitted yet but sure will be fine.

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Rated 5 out of 5 stars
Verified

REALLY SMOOTH PROCESS OF PURCHASE AND FASTER DELIVERY THAN EVEN PROMISED. GREAT SERVICE OVERALL. THANK YOU.

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Rated 5 out of 5 stars
Verified

Very helpful staff who went out of their way to source discontinued tiles. Would highly recommend

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Rated 5 out of 5 stars
Verified

Quick delivery .. arrived next day .. in good condition E . Wrapped well

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Rated 5 out of 5 stars
Verified

Looks great, really enhances the kitchen. The flexible hose and rinse option is exceptionally useful.

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Rated 5 out of 5 stars

Yasmin was so friendly & helpful will recommend to family & friends . Thank you for all your help

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Rated 3 out of 5 stars
Verified

Quick delivery and efficient . Good company , will use again . Unsure i made the right choice of tap ? a little flimsy

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Rated 5 out of 5 stars
Verified

Not installed yet, but looks to be an amazing quality tap. Can’t wait for it to grace our new kitchen. Good price and arrived quickly.

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Rated 5 out of 5 stars
Verified

Excellent company to deal with, I did have a query and they dealt with it straight away. Highly recommend

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Rated 5 out of 5 stars
Verified

Great filter, 2nd time I buy a replacement

Company replied

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Company details

  1. Kitchen Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Countertop Store
  5. Home Improvement Store
  6. Remodeler

Written by the company

Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42K reviews

5-star
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Replied to 98% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Verified

Good looking products

The website experience was good, customer service was very helpful and the products look great. It’s just the delivery took 7 days from date of order, which however way you look at it is a little too long!

October 8, 2025
Rated 5 out of 5 stars

Sink-cidents and the Saints of Tap Warehouse (AKA, The DHL Disaster)

Let me tell you about the simple act of ordering a kitchen sink, which quickly spiraled into a bureaucratic comedy involving cracked porcelain, heroic customer service, and one utterly baffling delivery company.

The story began innocently enough. I ordered a critical sink from Tap Warehouse—first time customer, high stakes (new stone worktops incoming!). Tap Warehouse was great; they had the sink, they shipped it via DHL, and their communications were excellent.

Then the comedy started.

Round 1: The Broken Arrival.
The first sink arrived, and my wife wisely noted the packaging looked like it had been wrestled by a badger. We discovered the truth three weeks later, on installation day: the sink had three corner cracks. Fail #1.

I called Tap Warehouse and spoke to Helen, bless her efficient heart. She apologised, shipped a replacement immediately (via DHL, naturally), and promised a delivery/pickup swap on Monday. We booked our poor, long-suffering tradespeople for Tuesday.

Round 2: The DHL Ghosting.
Monday came. Monday went. No sink, no pickup, no communication from DHL. Their tracking system was essentially a digital shrug. Helen stepped in again, apologized (for DHL, not Tap Warehouse!), and promised Wednesday delivery. We paid our tradesmen "at cost" to come back Wednesday. Wednesday came. Wednesday went. Fail #2.

Round 3: The New Carrier (and the Second Crack).
I called back and got Vics. Vics, a true hero, listened to my increasingly frantic saga and immediately made the executive decision: Ditch DHL. She shipped a third sink via a non-ghosting carrier. The new carrier was a dream! They gave updates, they called ahead. It arrived the following Monday. We filmed the unboxing for evidence... and unfortunately, this sink was also damaged. Fail #3.

(Meanwhile, DHL was still wandering the earth with the first replacement sink and hadn't bothered picking up the original broken one. They were just hoarding porcelain.)

Round 4: The Final Attempt.
With a heavy heart, I called Vics to report that we were batting zero. She didn't blink. We agreed on a final, fourth sink, shipped with extra precautions. The non-DHL carrier delivered it this morning. PERFECT!

Look, any company can have issues. But the level of customer service from Helen and Vics was truly outstanding. They faced a ridiculous logistical nightmare (courtesy of a certain three-letter delivery service) with pure empathy, dedication, and a shared commitment to getting the job done. They turned a fiasco into a lesson in customer care.

(As for DHL, they still hold the world record for the longest, slowest game of hide-and-seek with a damaged kitchen sink. They could learn a lot... but probably won't.)

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

On the whole good service but expensive delivery

I phoned my order through to speak to someone rather than order on line because I wanted to be sure that the order would arrive before the day I had booked the fitter to install my sink. Although the delivery time frame as advertised should have been okay, I wanted to be sure.This was a full week before but unfortunately I was obliged to pay £29.99 delivery charge to be sure of delivery in time although my order exceeded the free delivery charge quoted. slightly miffed about that but otherwise service was fine. I did receive updates throughout the process.

October 8, 2025
Rated 5 out of 5 stars
Verified

Fabulous company to order from

Fabulous company to order from. Website is very clear - easy to find all details of products. Customer service is brilliant. First of all I had a product query, I needed to know some information prior to placing my order. This was answered promptly and accurately using the online chat function. When my order arrived I unfortunately needed to return it - this was dealt with swiftly - via online chat and email. My replacement was scheduled for the following day. All very good! Would recommend.

October 7, 2025
Rated 5 out of 5 stars
Verified

The product was a quartz kitchen sink…

The product was a quartz kitchen sink arrived well packed on time ,the tap cut was easy, cost wasnt over priced, the only problem i have is the carrier cost £20 2to5 days from the south,u need to look into finding a cheaper way to get your product to customer,the price nearly stop me from buying this great product,5syars service and product , 1star carrier cost

October 7, 2025
Rated 5 out of 5 stars
Verified

Lovely tap

Lovely tap better than i expected. Very easy to order on the app! Very good selection of taps to choose from.

October 2, 2025

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