Dreadful
Dreadful! I changed from Pharmacy2U to Echo and this is my first attempt at ordering my repeat prescription. Save to say, I think I will be returning to Pharmacy2U!
I placed an order in 22 July 2021 and have received emails constantly notifying me that they are having no response from my GP. My GP inform me that the prescription was sent on the 27th July but Lloyds keep sending emails telling me they can’t get hold of my GP… I’ve messaged and called Lloyds but they haven’t answered in 2 days .. are closed at the weekend .. NOT a great start to Echo or Lloyds Pharmacy! More hassle than convenience! Don’t bother!!! You can’t get to speak to anyone ..
Reply from LloydsDirect, part of Pharmacy2U
Hi Emma,
Thank you for taking the time out to write us a review and please accept our sincerest apologies for any inconvenience caused by this.
We’re so sorry you have been unable to get through to us. We are currently very busy and as such are not able to reply as quickly as normal, but this should not have impacted your experience. Please be assured our Patient Care team are on hand for any questions you may have. If you have already got in touch with us someone will get back to you
It sounds like your prescription may be waiting to be checked by our pharmacists and this is why this hasn't been reflected on your account.
If you haven't heard back from us to your message, please do drop us another email or message on help@lloydsdirect.co.uk or via your LloydsDirect account and we can look into this for you
Once again please accept our sincerest apologies for the poor experience you have had.
Team LloydsDirect