Harry Campbell

Excellent. Did what they promised without any hassle

SUMMARY
Worst courier ‘service’ I have ever used.
Placed order with DPD via Parcel Monkey UK for delivery to Australia. Paid a premium for collection. Order placed on Monday afternoon. By the Friday still no collection after having stayed in for 3 days during the hottest days of the year. Cancelled order and they have promised refund in 3-5 days. Note that the DPD site is about 10 quid cheaper. Wasted about 4 hours and package delivery delayed by a week.
INITIAL REVIEW
I used Parcel Monkey who have a list of couriers, prices and options on their website. When you book thru PM you have to use them as the 'agent' and not go directly to DPD (the courier I selected). By the way – I have just visited the DPD site and they are about £10 cheaper.
Paid a premium for next day collection. Stayed in all day - no pick up.
Sent e-mail later that day - no response. Sent another e-mail 2 hours later - no response.
Looked for a telephone number or chat line - there is nothing. I broke one of my golden rules (never use a website that does not have a contact phone number) so I deserve what I get I suppose. First time I have used PM UK and it will be my last. I was advised that they have a chat line. They do but it just directs you to the email form site and you can wait up to 3 hours for a response.
UPATE 1
Their comment below in response to my review bears no relationship to what I am experiencing.
I have been a tad confused by the general emails they sent saying my package was being delivered. Must be a different one that I have waiting in my hall for pick-up. I eventually I did receive an updated specific email from PM saying it would be picked up the following day.
Now in to third day of staying at home and still no sign of anything happening.
Quite ironic I suppose - they charge about £9 extra if you are not in when they collect. I wonder if I can charge them a similar amount for not picking up as per the agreement that I made with them?
It is now 66 hours since I placed my order as opposed to the 15 hours (max) they promised on their website. And wrt to the offer of help in their response below; dead simple - either pick the package up and deliver it or tell me you are incapable of doing what you promised (i.e. doing your job) and refund my fee.
UPDATE 2
After staying in for 3 days and having received various promises of eventual pick-up, I finally gave-up and cancelled the order. They have promised (where have I heard that word before?) that they will refund my fee within 3 to 5 days. Received an apology but no explanation provided as to why they did not fulfil their contractual obligations.
I now have to re-book with someone (probably DPD) and re-do all the labelling,
Strongly recommend that anyone wanting a parcel delivered uses the individual courier sites rather than Parcel Monkey UK. I reckon I have wasted about 4 to 5 hours of messing about and the delivery has been delayed by about a week.

Simply the best energy company I have dealt with in price, service and response time. Highly recommend.
I only wish they did electricity as well as gas.

I have not used their product yet as I left it too late and the wet weather put the job on hold. However I must congratulate Sealants Online becasue of the way they responded to an issue I had.
One of the containers was leaking from the cap and the nozzle was taped up. When I questioned the impact this might have on the integrity of the product I was told it was not a problem and the product was good for 18 months. Additionally they refunded me the cost of that container as a gesture of goodwill. Makes you feel good dealing with companies who have a perfect service approach.

I paid £99 for insurance for my Samsung Galaxy 7 that I bought from JL. Dropped it and cracked the so called 'unbreakable gorilla' glass.
JL insurance is top class. Minutes on the phone and a follow up call a day later to organise a oick up from the door.
Excellent service, which is what I have always experienced with JL.

They appear to get a lot of bad reviews but I have not had a problem with their gear until recently. Customer support is not great but once I finally fought my way to the right area their response was top class. Replaced my keyboard within days. The K800 keyboard is the best I have used but they shld modify the design so the rechargeable batteries can be replaced.

Excellent website and easy to deal with.
Values are very good but I did not buy from them as the local dealer got reasonably close and |I had spent some time having test drives. I will however be selling my car thru them.

Poor Product and inadequate response re Karrimor Walking Shoes
E-mail trail tells the story that will eventually lead to small claims process.
But please note that out of all the stuff I have bought from SD in the past I have considered to be reasonable value for money and this is the first time I have plained.
Hi G
As you seem to be ignoring me I will send all future correspondence by registered mail to the below person/address.
Thanks
H

Kimberley Evans
Sports Direct International plc
Unit A Brook Park East
Shirebrook
NG20 8RY

From: H
Sent: 07 July 2017 22:52
To: STORESSPORTSDIRECT.
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Importance: High
Hi G
Can you please respond to the mail below, which was sent 3 days ago (which I suggest is an appropriate and reasonable time for you to pile the information I am requesting), and also provide me with an address for hard copy correspondence.
At the risk of repeating myself the information I need (and which you will be eventually obliged to provide) is:
Provide evidence of how you determine that it is not a manufacturing quality control issue.
How your pany determines that the problem is caused by forced heating.
Criteria you use to determine how the shoes have been incorrectly maintained.
Copy of documentation that stipulates the correct maintenance regime/methodology.
The design life of the shoes and the type of terrain for which the shoes are designed.
Additionally I would like copies of any advertising material for Karrimor D30 walking Shoes.
Might I also suggest that if court proceedings are above your remit that you elevate this issue to a more senior level or your legal department
Thanks
H
Please note that when I refer to ‘you’ it is Sports Direct not you personally.

From: H
Sent: 04 July 2017 10:59
To: 'Inbox - SportsDirect Stores Customer Services'
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5

Thanks G
Very much appreciate the quick response.
Fully awCritare of the process but not sure where to get an independent inspection for walking shoes. Are there any bodies/associations that do this sort of work that you can re mend? I have done an internet search but have e up with nothing meaningful (maybe I am inputting the incorrect search parameters?).
When I have been thru the Small Claims (SC) process before it has concerned electronic or electrical goods and has been more straightforward.
Also can I ask you to provide evidence of how you determine that it is not a manufacturing quality control issue and how your pany determines that the problem is caused by forced heating. I would also like to know the criteria you use to determine the shoes have been incorrectly maintained.
I would also like a copy of the documentation that stipulates the correct maintenance regime/methodology as I did not receive anything from SD when I purchased the goods (I actually just kept them on my feet after trying them on and the shop assistant disposed of the packaging).
Furthermore I would like to know the design life of the shoes and the type of terrain for which the shoes are designed.
Please note that if I can find an independent expert I will be adding any costs when I take the case thru the SC process.
Also note I will be doing the usual thing and posting Sports Direct response to this request on Face Book and Trustpilot. This is not a threat or indeed is anything that may prejudice any court proceedings – it just seems to be the norm these days.
Thanks
H

From: Inbox - SportsDirect Stores Customer Services [mailto:Storessportsdirect. ]
Sent: 04 July 2017 10:32
To: H
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5

Dear H
If within the first 6 months of purchase an item develops a suspected fault the onus is on the Retailer to show the item was fit for the purpose intended and free from any inherent faults at the point of sale - however if this occurs after the first 6 months the onus falls to the customer to prove this.
We would advise that you gain an independent inspection on this item by a third party to show there may have been an inherent fault at the point of sale.
Kind regards,
G
Customer Services

---------- Original Message ----------
From: H
Sent: 7/3/2017 12:12:32 PM
To: Storessportsdirect.
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Hi G
The shoes have never been subject to force drying.
Can this decision be over turned or do I just need to follow the small claims procedure thro the courts.
Thanks
H
-------- Original message --------
From: Inbox - SportsDirect Stores Customer Services Storessportsdirect. >
Date: 03/07/2017 11:45 (GMT+00:00)
To: H
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Dear H,
Thank you for your email.
I am sorry to hear of your disappointment. On closer inspection of the photos we are of the opinion that the condition of the shoes do not appear to have not been maintained correctly and could be the result of the shoes cracking. Generally, this would happen when the shoes have been force dried by heat source. We would not consider this to be a manufacturing fault and therefore I regret we are unable to offer a refund or exchange.
We apologise for any inconvenience this may cause.
Kind regards,
G
Customer Services

---------- Original Message ----------
From: H
Sent: 6/27/2017 4:50:18 PM
To: cssportsdirect.
Subject: Karrimor Quality Issue
Good Day,
I bought a pair of Kerrimor D30 walking Shoes from Sports Direct Newcastle in November 2017. I have lost the receipt but have attached a copy of my credit card statement that says I spent £44.99 on November the 22nd 2016.I was pleased with the shoes as they were very fortable and were perfect for my daily walks (6 x 3 miles per day) when I am at home. The daily walk consists of 1.5 miles of paved roads, 0.5 of countryside and a mile of parkland. However, when it got to late March I noticed cracking and by mid-April the cracks in the uppers made them unwearable and unfit for purpose. The cracks in the uppers are almost identical in both shoes – see attached photographs. I am late in getting in touch with you as I have been working in Scotland since the end of April and have had no available time. What I would like is a replacement pair (assuming this is a one off quality issue) or a voucher for £44.99 towards a better pair of walking shoes.
Regards
H

I have a large hedge trimmer and a hand trimmer.
The former I have had a couple of months and the latter about 5 years.
Excellent pieces of kit. Well worth paying a few quid more than the cheap versions you see advertised. I have been there and done that.

Over the last ten years or so I have bought 10 Jaguars from various franchised and non-franchised dealers. They have ranged from a new XKR Dynamic Convertible to a 2004 XJR. I now have an XE and a Sportbrake. Approximate value of cars when purchased is in excess of 250k GBP. Cost to me excluding servicing is in the order of 80k GBP. I have never up to this point been in touch with Jaguar UK. On this one occasion I asked Stratstone to ask Jaguar to correct what I consider to be a design fault, that according to the Jaguar Forums and checking on XEs in car parks, is quite common. That design fault is peppering of the door sills where they flare out to accommodate the back wheels. No other Jag that I have had (e.g. S-Type, XK8, XK, XKR,XJ, XJR, XF Sportbrake) suffered this issue. Stratstone Newcastle, who I have no problem with, duly contacted Jaguar UK and the response was ‘It is an act of God’. I have been in Contract Management all my life and I am fully aware of what an ‘Act of God’ is. This particular God of Jaguar must only target Jaguar XE door sills on a fairly frequent basis.
I have no intent of pursuing this matter further – I will return to whence I came (BMW). Off for a test drive in a new 5 series tomorrow.

Installation is fine and the system has worked as expected since Feb 2012 but now the control equipment has gone on the blink. The contract clause noted below says that the guarantee covers the goods installed.
• “provide me with a guarantee that covers both the installation and the goods installed” Clauses (1) 3 and 2. 2.6
PV Solar UK are now denying that they are responsible for the equipment and have instructed me to contact the manufacturer of the equipment directly. I have refused on the basis that they are responsible for the whole system and any third party/vendor/sub-contractor involvement of installation and or manufacture. After communication by mail they are refusing to communicate further. My next step is to process this through the small claims court process if they have not responded by the 7th of November.
Note that 1 star denotes unacceptable experience, unreasonable and rude conduct. They have not been rude.

I have been a customer of Halfords for a long time but this time they excelled themselves.
Bought a Road Angel Gem+ in March 2016 that proved to less than fit for purpose. Halfords took it back in Oct 2016 and offered me a Halfords gift voucher in return as it did not comply with their standard returns policy.
Very happy with that outcome.

Nice staff, good service and good value for money

I bought a Sony RX100 Mark 3 camera in Perth Australia Aug 2015 for about $800. Not a bad camera but the thing stopped working in Jan 16 - battery wld not charge. According to quite a few user reviews it is not an uncommon problem. Took it to the Sony centre in Newcastle UK a couple of weeks ago (it was the earliest I cld get there) and they gave me a number to call. Called them (Sony UK call centre) and they said if I wanted it fixed I would have to pay for it as the Australian 12 month's warranty does not apply in Europe.
So lesson learned is: if you are daft enough to buy a Sony product in the first place and you are even dafter (like me) and buy it overseas do not expect any warranty. This is the first Sony product I have had for a long time and it is certainly the last.

I have been with Sky for 13 months. It would have been less but I was contracted for a year. I got sucked in at Carphone Warehouse when they had an offer for £35 (TV, Landline and Broadband). After calling about the increased bills about 3 months later I was offered a package that would actually be cheaper than the original package. And once again I fell for it. Long story short - the last two bills were £120 and £130 and I have just cancelled my account. No real problems with the service (never had to call anyone) apart from the broadband which is generally reliable but very slow.
Never again!

Excellent - no problems at all.

Excellent fit, good quality and competively priced
Delivery went astray but they sorted it in no time.
Top class

Previously reviewed and left 1 star.
The mats finally arrived a day after they said they would and they are the wrong colour and are not the same mats as those advertised on their web site.
Have sent a mail and await response.
This story is getting longer than War and Peace.