Karrimor Walking Shoes Quality
Poor Product and inadequate response re Karrimor Walking Shoes
E-mail trail tells the story that will eventually lead to small claims process.
But please note that out of all the stuff I have bought from SD in the past I have considered to be reasonable value for money and this is the first time I have plained.
Hi G
As you seem to be ignoring me I will send all future correspondence by registered mail to the below person/address.
Thanks
H
Kimberley Evans
Sports Direct International plc
Unit A Brook Park East
Shirebrook
NG20 8RY
From: H
Sent: 07 July 2017 22:52
To: STORESSPORTSDIRECT.
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Importance: High
Hi G
Can you please respond to the mail below, which was sent 3 days ago (which I suggest is an appropriate and reasonable time for you to pile the information I am requesting), and also provide me with an address for hard copy correspondence.
At the risk of repeating myself the information I need (and which you will be eventually obliged to provide) is:
Provide evidence of how you determine that it is not a manufacturing quality control issue.
How your pany determines that the problem is caused by forced heating.
Criteria you use to determine how the shoes have been incorrectly maintained.
Copy of documentation that stipulates the correct maintenance regime/methodology.
The design life of the shoes and the type of terrain for which the shoes are designed.
Additionally I would like copies of any advertising material for Karrimor D30 walking Shoes.
Might I also suggest that if court proceedings are above your remit that you elevate this issue to a more senior level or your legal department
Thanks
H
Please note that when I refer to ‘you’ it is Sports Direct not you personally.
From: H
Sent: 04 July 2017 10:59
To: 'Inbox - SportsDirect Stores Customer Services'
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Thanks G
Very much appreciate the quick response.
Fully awCritare of the process but not sure where to get an independent inspection for walking shoes. Are there any bodies/associations that do this sort of work that you can re mend? I have done an internet search but have e up with nothing meaningful (maybe I am inputting the incorrect search parameters?).
When I have been thru the Small Claims (SC) process before it has concerned electronic or electrical goods and has been more straightforward.
Also can I ask you to provide evidence of how you determine that it is not a manufacturing quality control issue and how your pany determines that the problem is caused by forced heating. I would also like to know the criteria you use to determine the shoes have been incorrectly maintained.
I would also like a copy of the documentation that stipulates the correct maintenance regime/methodology as I did not receive anything from SD when I purchased the goods (I actually just kept them on my feet after trying them on and the shop assistant disposed of the packaging).
Furthermore I would like to know the design life of the shoes and the type of terrain for which the shoes are designed.
Please note that if I can find an independent expert I will be adding any costs when I take the case thru the SC process.
Also note I will be doing the usual thing and posting Sports Direct response to this request on Face Book and Trustpilot. This is not a threat or indeed is anything that may prejudice any court proceedings – it just seems to be the norm these days.
Thanks
H
From: Inbox - SportsDirect Stores Customer Services [mailto:Storessportsdirect. ]
Sent: 04 July 2017 10:32
To: H
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Dear H
If within the first 6 months of purchase an item develops a suspected fault the onus is on the Retailer to show the item was fit for the purpose intended and free from any inherent faults at the point of sale - however if this occurs after the first 6 months the onus falls to the customer to prove this.
We would advise that you gain an independent inspection on this item by a third party to show there may have been an inherent fault at the point of sale.
Kind regards,
G
Customer Services
---------- Original Message ----------
From: H
Sent: 7/3/2017 12:12:32 PM
To: Storessportsdirect.
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Hi G
The shoes have never been subject to force drying.
Can this decision be over turned or do I just need to follow the small claims procedure thro the courts.
Thanks
H
-------- Original message --------
From: Inbox - SportsDirect Stores Customer Services Storessportsdirect. >
Date: 03/07/2017 11:45 (GMT+00:00)
To: H
Subject: RE: Karrimor Quality Issue - CAS-2896971-X8V6P5
Dear H,
Thank you for your email.
I am sorry to hear of your disappointment. On closer inspection of the photos we are of the opinion that the condition of the shoes do not appear to have not been maintained correctly and could be the result of the shoes cracking. Generally, this would happen when the shoes have been force dried by heat source. We would not consider this to be a manufacturing fault and therefore I regret we are unable to offer a refund or exchange.
We apologise for any inconvenience this may cause.
Kind regards,
G
Customer Services
---------- Original Message ----------
From: H
Sent: 6/27/2017 4:50:18 PM
To: cssportsdirect.
Subject: Karrimor Quality Issue
Good Day,
I bought a pair of Kerrimor D30 walking Shoes from Sports Direct Newcastle in November 2017. I have lost the receipt but have attached a copy of my credit card statement that says I spent £44.99 on November the 22nd 2016.I was pleased with the shoes as they were very fortable and were perfect for my daily walks (6 x 3 miles per day) when I am at home. The daily walk consists of 1.5 miles of paved roads, 0.5 of countryside and a mile of parkland. However, when it got to late March I noticed cracking and by mid-April the cracks in the uppers made them unwearable and unfit for purpose. The cracks in the uppers are almost identical in both shoes – see attached photographs. I am late in getting in touch with you as I have been working in Scotland since the end of April and have had no available time. What I would like is a replacement pair (assuming this is a one off quality issue) or a voucher for £44.99 towards a better pair of walking shoes.
Regards
H