Pvsolaruk 

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Rated 1 out of 5 stars

Do Not Trust Any Long Term Gurantee

Like so many companies today that are praised by our elected governments as being, "Free-enterprise rising to the challenge of demand", they are just "Here Today And Gone Tomorrow". To be fair I never thought that a 10 year guarantee would be valid unless it was perhaps backed by some form of independent insurance but there are other factors.

Most breakdowns are caused by the invertor. The 'Aurora' Invertor (say the 3.6 version) selected by PVsolar UK had a real design fault in respect of where a printed circuit board track(s) connected to one or more relay pins (error 031). It looked as if it had been designed by first year University students with no worldly electrical/electronics experience, and I say this without any hindsight.

Aurora sold out to ABB (how convenient), and ABB faced with repairing legacy equipment does not respond to queries regarding this subject - although one could try 'social media' to take them out of their ignorance and arrogance? Consumers would have expected that any takeover would have been factored into the cost of a product legacy as good business practice but private enterprise has become so greedy within Europe they just don't care anymore. It is greed, greed and more greed plus fat salaries.

The time has arrived for the consumer champion "Which" to lobby our governments into ensuring that long term guarantees in all such matters are kept by forcing these fly-by-night companies into inserting money into an insurance pot with a time trusted insurance company. It will cost the consumer a bit more but many already cough up extra regarding extended warranties for inverters in any case.

April 30, 2019
Unprompted review
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Rated 1 out of 5 stars

Poor Response to Warranty Issue by PV Solar UK

Installation is fine and the system has worked as expected since Feb 2012 but now the control equipment has gone on the blink. The contract clause noted below says that the guarantee covers the goods installed.
• “provide me with a guarantee that covers both the installation and the goods installed” Clauses (1) 3 and 2. 2.6
PV Solar UK are now denying that they are responsible for the equipment and have instructed me to contact the manufacturer of the equipment directly. I have refused on the basis that they are responsible for the whole system and any third party/vendor/sub-contractor involvement of installation and or manufacture. After communication by mail they are refusing to communicate further. My next step is to process this through the small claims court process if they have not responded by the 7th of November.
Note that 1 star denotes unacceptable experience, unreasonable and rude conduct. They have not been rude.

October 27, 2016
Unprompted review

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