Over the last ten years or so I have bought 10 Jaguars from various franchised and non-franchised dealers. They have ranged from a new XKR Dynamic Convertible to a 2004 XJR. I now have an XE and a Sportbrake. Approximate value of cars when purchased is in excess of 250k GBP. Cost to me excluding servicing is in the order of 80k GBP. I have never up to this point been in touch with Jaguar UK. On this one occasion I asked Stratstone to ask Jaguar to correct what I consider to be a design fault, that according to the Jaguar Forums and checking on XEs in car parks, is quite common. That design fault is peppering of the door sills where they flare out to accommodate the back wheels. No other Jag that I have had (e.g. S-Type, XK8, XK, XKR,XJ, XJR, XF Sportbrake) suffered this issue. Stratstone Newcastle, who I have no problem with, duly contacted Jaguar UK and the response was ‘It is an act of God’. I have been in Contract Management all my life and I am fully aware of what an ‘Act of God’ is. This particular God of Jaguar must only target Jaguar XE door sills on a fairly frequent basis.
I have no intent of pursuing this matter further – I will return to whence I came (BMW). Off for a test drive in a new 5 series tomorrow.