Review of Pvsolaruk


Rated 1 out of 5 stars

Poor Response to Warranty Issue by PV Solar UK

Installation is fine and the system has worked as expected since Feb 2012 but now the control equipment has gone on the blink. The contract clause noted below says that the guarantee covers the goods installed.
• “provide me with a guarantee that covers both the installation and the goods installed” Clauses (1) 3 and 2. 2.6
PV Solar UK are now denying that they are responsible for the equipment and have instructed me to contact the manufacturer of the equipment directly. I have refused on the basis that they are responsible for the whole system and any third party/vendor/sub-contractor involvement of installation and or manufacture. After communication by mail they are refusing to communicate further. My next step is to process this through the small claims court process if they have not responded by the 7th of November.
Note that 1 star denotes unacceptable experience, unreasonable and rude conduct. They have not been rude.

October 27, 2016
Unprompted review
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