Ok, this review is in 2 parts. The first is for Jasmine to whom I give a 5/5, as follows... Having spoken to Jasmine on the telephone prior to driving the 80 miles to the dealership, I was convinced that she would be friendly, knowledgeable and helpful.
We were NOT disappointed. The process of part exchanging a vehicle and acquiring the new vehicle in a single process is quite lengthy, but throughout the process, Jasmine was attentive, friendly and helpful.
Thank you!

The second is for the dealership for their response to a serious problem, for their technical competence and for their poor quality checks.
In the beginning I gave them a 1/5, but I have to say that I believe that a 5 is now appropriate
Yes, a mechanic made several mistakes when he overfilled the oil in the car, but Allen Motor Group have listened, acted and reassured me.
I am VERY impressed and also grateful.

I always believe that mistakes will be made, but it is how you deal with those mistakes that makes the difference!