Mark Ewington

It’s a great all round experience. Works perfectly for me!

These guys are very fast to take your money and plenty of it but don't expect any level of service or cover from them. The only thing you can be guaranteed of is that they will not answer the phone when you need them and that they will do anything to not pay out a claim. I have a 12K multicar policy and get treated like muck.

Next level service from a great team and in particular Lizze who has always been extremely helpful and gone out of her way to ensure I receive the best help and products possible.

James and Liam were very helpful and made the transition easy. The new phone system is Awsome!

James and Liam were very helpful and made the transition easy. The new phone system is Awsome!

Let down on two occasions, firstly traveled to London on their instruction to collect a f/shirt to be told after waiting to be served for 30 mins that it was not available. Second time, traveled to London and collected a shirt for my son and the printing on the back was completely wrong. To add insult to injury, just try giving the customer service line a call, its geared up from the off to get rid of you with a 20 min minimum delay built in.

I've been holding to talk to a customer service agent for 1.5Hrs to complain about poor customer service. How ironic is that!

Possibly the worst customer service EVER! I bought a tree (£400) which was too small, had to buy the replacement (£800) and send the first tree back for a credit as they did not do exchanges. It was a struggle just to get a returns label in the first place, we are now 20 days down the line and i have not been refunded. Their customer service team has not got a clue, they fed me with a load of rubbish and tried to brush me off by telling me that the tree had not been sent back. The tree WAS sent back and received on the 15th December by one of their employees, It was left to me to bring that to their attention, I sent them the POD by email and received a mail back telling me that they were busy and would get round to my refund when they could! I will never recommend them or use them again which is a real shame as the products are good.

They were very helpful and really wanted to help!