Baker Brothers Reviews 67

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and welcoming atmosphere. Consumers highlight the staff's friendliness, helpfulness, and extensive knowledge, noting how they go above and beyond to assist with purchases and repairs. People appreciate the warm reception and the time taken to understand their needs, resulting in a highly personalized and enjoyable shopping experience. The stunning new showroom is frequently mentioned as a comfortable and inviting space. Reviewers value the professional yet relaxed environment, where they feel valued and receive expert advice. Consumers highly recommend Baker Brothers for anyone seeking a special piece of jewelry or watch, emphasizing the outstanding customer care and attention to detail.

Based on these reviews

Rated 5 out of 5 stars

Absolutely flawless service as usual. I ordered some diamond stud earrings for my wife and they are absolutely stunning. Will always highly recommend baker brothers for all jewellery needs. Special t... See more

Rated 5 out of 5 stars

My watch was in need of repair. I was at a complete loss as to who to use in Bedford. I decided to try Baker Brothers to see if they could help. Wow impressive from the moment I walked in. Special t... See more

Rated 5 out of 5 stars

Amazing staff from start to finish, always make you feel welcomed. Attentive and knowledgeable Would highly recommend Baker Brothers for jewellery, watches and gift items

Rated 5 out of 5 stars

Always a wonderful experience dealing with Baker Brothers, very knowledgeable, friendly and professional. Every person you come into contact with is a delight to deal with. Tanya has been especially h... See more

Rated 5 out of 5 stars

From the moment we arrived, we were made welcome and nothing was too much trouble. Kellie spent time helping me choose the style of ring I wanted and then sourced the stone for the ring to be made in... See more

Company replied

Rated 5 out of 5 stars

An absolutely amazing experience from beginning to end. I honestly can’t believe the way the staff at Baker Brothers looked after me. The boutique is amazing and everyone is so, friendly and helpful... See more

Company replied

Rated 5 out of 5 stars

Jade and I have been customers of Baker Brothers Jewellers in Bedford for many years, and every visit continues to be an absolute pleasure. The whole team is amazing — always welcoming, friend... See more

Rated 5 out of 5 stars

Popped in to Baker Brothers today to drop off my Rolex for repair/service as it had stopped working - all the staff were so friendly and welcoming despite me rocking up in my gym gear. The Master Watc... See more

Company replied

Rated 5 out of 5 stars

Took a number of my mothers jewelery to be valued for probate. They identified items of possible value that were sent to an expert for valuation and reporting. The process was trouble free and very ef... See more

Company replied

Rated 5 out of 5 stars

What a lovely couple of hours spent with Lidi & Jenny on Wednesday morning. Called ahead and spoke to Lidi, told her what I was looking for and she had necklaces ready for when I arrived. I bought t... See more

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Rated 5 out of 5 stars

I have been using Baker Brothers for many years now, for various purchases and services. I have never experienced anything but fantastic customer service from all the staff, and just lately Stefan... See more

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Rated 5 out of 5 stars

If you need something "special" Baker Brothers in Bedford is definately the place you must go. This is a serious, professional Jewellers. From the moment you walk through the door, till you take hom... See more

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Rated 5 out of 5 stars

Unbelievably friendly and helpful, from the moment I walked into the store I was greeted and made to feel at home by their friendly demeanour and customer care. Within a very short period of time, I... See more

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Rated 5 out of 5 stars

The welcome was so lovely Alexandra was professional and respectful of my mother who is senior in year’s and needed the time to make her choice she listened and helped mum with appropriate comment... See more

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Rated 3 out of 5 stars

Ordered two items on-line. First item 'missed the post' and had to be sent a day later. Second item was not sent on the day advised and I wasted a day waiting in for the item. That item was then sent... See more

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Rated 5 out of 5 stars

What a fantastic experience especially for my daughter. The staff were excellent especially Alexandria and their knowledge and customer care was second to none. They made my daughter feel extra speci... See more

Rated 5 out of 5 stars

From start to finish every time I order or enquire it has been such a great experience with all members of staff. Also the quality of the products are second to none! Highly recommended!

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Rated 5 out of 5 stars

I can’t thank the team enough. The service you’ve provided is second to none. Meeting the staff has been a joy; Professional service yet so very relaxed and friendly. I hope to be a customer of y... See more

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Rated 5 out of 5 stars

Took my watch to be looked at as it was losing time had a full service and was well looked after by Stefania. So much so we purchased another Rolex watch for my wife 😂. Will definitely be revisiti... See more

Company replied

Rated 5 out of 5 stars

Met by polite and courteous staff member, seated and offered refreshments. Then joined by member of staff relating to our interests who proved to be very knowledgeable, helpful and discussed our opti... See more

Company replied

Rated 5 out of 5 stars

I purchased my dream watch from Baker Brothers only a short while ago. To my absolute horror I found that I had damaged the bezel. I called Tanya who asked me to bring it into the shop. It was t... See more

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Rated 5 out of 5 stars

A fantastic local jewellers with a rich heritage. I have used Baker Brothers for both a watch service and more recently a new watch. On both occasions it was impeccable service from the team. I h... See more

Rated 5 out of 5 stars

If i could give Baker Brothers 10 stars I would! I cannot thank Kellie enough for all of her help when choosing an engagement ring recently. I visited Baker Brokers as I wanted to support a local inde... See more

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Rated 5 out of 5 stars

I'm not normally a person that does reviews but I felt compelled on this occasion after visiting Baker Brothers Jewellers in Bedford this week for a valuation of my engagement ring. As soon as I wal... See more

Company replied

Rated 5 out of 5 stars

The whole Baker Brothers team make it an absolute pleasure to deal with you. Kellie in particular is on point with her Rolex knowledge, advice and customer service. The Baker Brothers experience is am... See more

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Rated 5 out of 5 stars

What a wonderful experience. My first dealings were with Paul via email, who really treated me well and booked me in for an appointment. The store was very busy and Stef greeted me, took me to a bar a... See more

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Rated 5 out of 5 stars

I wouldn’t hesitate in recommending Baker Brothers to anyone considering a jewellery or watch purchase, the staff are so attentive, this company is a pleasure to deal with, personally I will never sh... See more

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Rated 5 out of 5 stars

Amazing service in a wonderful store. What a fantastic afternoon. So happy. Thank you Baker Brothers for making such an important event such a special experience. Xxxx

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Rated 5 out of 5 stars

Really great customer service by the team in Baker Brothers. They were all really friendly, provided me with various options for the earrings I was looking for. The store looks great and I’d highly... See more

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Rated 5 out of 5 stars

The warmth and knowledge of the staff, Kellie in particular, made our visit and subsequent purchases very easy and pleasurable. The beautiful, new showroom is welcoming and comfortable and you cannot... See more

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Rated 5 out of 5 stars

Had my watch repaired while I waited and jewellery sent off for repair quotes . Very efficient , friendly service . Thank you Lidianna .

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Rated 5 out of 5 stars

Recently visited the new Baker Brothers shop for a repair on my watch, great service from start to finish, provided a clear estimate for the work and turned the repair around quicker than first stated... See more

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Rated 5 out of 5 stars

The entire team are so welcoming, professional, friendly & very knowledgeable, i do & will always encourage friends & family to use Baker Brothers for Jewellery & watches & services etc, always lookin... See more

Rated 5 out of 5 stars

If I could give Baker Brothers 10 stars I would, unfortunately I can only give 5! The service Baker Brothers provides is exceptional and goes beyond anything I have ever experienced with oth... See more

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Rated 5 out of 5 stars

What an amazing surprise! Beautiful shop with lots of choice of watches and jewellery and amazing service.

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Rated 5 out of 5 stars

I always have such a good experience here - from the warm welcome to the expert knowledge to find the perfect piece of jewellery I have in my mind!

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Rated 5 out of 5 stars

We both always look forward to our visits to Baker Brothers due to the friendly welcome & professional service we always receive and the outstanding new boutique which is a pleasure to spend time in.

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Rated 5 out of 5 stars

Excellent service. Very welcoming reception, coffee on arrival and plenty of time to browse the boutique. Alexandra the assistant was charming, beautifully presented very helpful and knowledgeable. Wo... See more

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Rated 5 out of 5 stars

Lovely personal service by Alexandra. She was very attentive and so helpful. Thank you !

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Rated 5 out of 5 stars

Extremely helpful, amazing service, very friendly and approachable, and very knowledgeable .An absolutely incredible service from start to finish..

Company replied

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Company details

  1. Jewelry Store

Written by the company

At Baker Brothers, we are more than just a luxury jeweller. As a family-run business with over a century of history, we have built a reputation that keeps our customers coming back year after year. For over 100 years, Baker Brothers has been at the heart of Bedford, offering exquisite jewellery and watches to our loyal clients. Our presence in the local community is a testament to our commitment to delivering outstanding customer service. Please feel free to contact us to arrange an appointment and we'll be happy to help, contact us today on 01234 352343, or email@bakerbrothersdiamonds.com.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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Rated 5 out of 5 stars

It’s a lovely jewellers to visit and…

It’s a lovely jewellers to visit and shop, and they have a vast collection of premium items. The staff are friendly and professional, and often go that extra mile for their customers. Overall, it’s the best jewellers by far, I have been using them for many years, and plan to continue for many more.

October 24, 2025
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Rated 5 out of 5 stars

Absolutely flawless service as usual

Absolutely flawless service as usual. I ordered some diamond stud earrings for my wife and they are absolutely stunning. Will always highly recommend baker brothers for all jewellery needs. Special thanks to Stef, Clare and Kellie!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

My watch was in need of repair

My watch was in need of repair. I was at a complete loss as to who to use in Bedford. I decided to try Baker Brothers to see if they could help. Wow impressive from the moment I walked in. Special thanks to Ruby and Tanya. I also had time to observe the straightforward, dedicated professional, calm advice, knowledgeable customer service others were receiving in purchasing items. Nothing was too much trouble
I received very timely service for the repair along with straightforward advice which surpassed expectations - well worth a visit you will be treated really well

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Always a wonderful experience

Always a wonderful experience dealing with Baker Brothers, very knowledgeable, friendly and professional. Every person you come into contact with is a delight to deal with. Tanya has been especially helpful, she knew exactly what we were after and has managed to exceed our expectations every time. Highly recommended!

October 22, 2025
Unprompted review
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Rated 5 out of 5 stars

You can’t do better than Baker Brothers

The entire team are so welcoming, professional, friendly & very knowledgeable, i do & will always encourage friends & family to use Baker Brothers for Jewellery & watches & services etc, always looking forward to my next shopping experience 😍.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Jade and I have been customers of Baker…

Jade and I have been customers of Baker Brothers Jewellers in Bedford for many years, and every visit continues to be an absolute pleasure. The whole team is amazing — always welcoming, friendly, and genuinely focused on making you feel valued and looked after.

We’ve purchased both jewellery and watches over the years from the old shop and the new. What truly stands out is that the level of service is always the same — whether it’s a small gift or something special, the care, attention, and professionalism never change. That’s what great service is all about!

A special mention to Claire, who has always been impeccable with us, and to Paul, who continues to carry that same warmth and exceptional service in her absence. It’s such a fantastic team at Baker Brothers — always smiling, always happy to help, and always making every experience memorable.

Thank you to the Baker Brothers Team for consistently going above and beyond.

⭐️⭐️⭐️⭐️⭐️ Service and Exceptional Experience..

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic Rolex experience

What a fantastic experience especially for my daughter. The staff were excellent especially Alexandria and their knowledge and customer care was second to none. They made my daughter feel extra special and that it was a very important part of being a Rolex owner.

October 10, 2025
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Rated 5 out of 5 stars

Amazing Experience

From the moment we arrived, we were made welcome and nothing was too much trouble. Kellie spent time helping me choose the style of ring I wanted and then sourced the stone for the ring to be made in the colour and style I had invisaged. Having now collected my ring, I am completely blown over by how amazing it is and it is exactly what I imagined it would look like. I cannot recommend Baker Brothers enough if you are looking for something extra special.

August 2, 2025
Unprompted review
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Reply from Baker Brothers

Thank you so much, Helen! We’re delighted to hear that your experience with Kellie and the team was so enjoyable from start to finish. We feel privileged to have been able to help you choose the perfect style and source the ideal gemstone to create a ring that matched your vision. Knowing that your ring is exactly what you imagined and has exceeded your expectations means so much to us. We truly appreciate your glowing recommendation and look forward to welcoming you back to Baker Brothers for many more special moments in the future!

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly

September 20, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for taking the time to leave us a review, Steven. It is truly appreciated and we look forward to seeing you at Baker Brothers in the future!

Rated 5 out of 5 stars

Polite,courteous & knowledgeable staff.

Met by polite and courteous staff member, seated and offered refreshments. Then joined by member of staff relating to our interests who proved to be very knowledgeable, helpful and discussed our options resulting in a successful purchase.

September 10, 2025
Unprompted review
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Reply from Baker Brothers

Thank you, Bev! We’re delighted to hear you had such a positive experience with our team and that you felt well looked after. It’s wonderful to know you enjoyed the attention and expertise provided, and we hope you enjoy your purchase. We look forward to welcoming you back to Baker Brothers soon!

Rated 5 out of 5 stars

An absolutely amazing experience from Beginning

An absolutely amazing experience from beginning to end. I honestly can’t believe the way the staff at Baker Brothers looked after me. The boutique is amazing and everyone is so, friendly and helpful. Honestly, they really know their stuff and they have an excellent display of watches and jewellery in store. I’ll definitely be back.. Thank you so much Stef, Paul, Lizzie AAAAA*+++

September 2, 2025
Unprompted review
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Reply from Baker Brothers

Thank you so much, Simon! We’re thrilled to hear you had such an amazing experience from start to finish. Stef, Paul, Lizzie, and the whole team are delighted by your kind words and really appreciate your support. It’s wonderful to know you enjoyed the boutique and our selection, and we can’t wait to welcome you back to Baker Brothers soon!

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Rated 5 out of 5 stars

Baker Brothers Probate Valuation

Took a number of my mothers jewelery to be valued for probate. They identified items of possible value that were sent to an expert for valuation and reporting. The process was trouble free and very efficient. Staff very friendly and professsional.

August 27, 2025
Unprompted review
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Reply from Baker Brothers

Thank you, Philip. We’re glad we could make the valuation process smooth and efficient for you. It’s wonderful to hear that our team were friendly and professional throughout. We really appreciate your kind words and hope you'll think of us again if you need any help in the future.

Rated 5 out of 5 stars

Rolex service

Took my watch to be looked at as it was losing time had a full service and was well looked after by Stefania. So much so we purchased another Rolex watch for my wife 😂.

Will definitely be revisiting. Thank you Baker Brothers.

August 28, 2025
Unprompted review
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Reply from Baker Brothers

Thank you, William! We’re delighted Stefania could take such good care of your watch and even more thrilled that it led to another Rolex for your wife! We look forward to welcoming you both back to Baker Brothers soon.

Rated 5 out of 5 stars

Jewellery purchase and Rolex aftercare

The whole Baker Brothers team make it an absolute pleasure to deal with you. Kellie in particular is on point with her Rolex knowledge, advice and customer service. The Baker Brothers experience is amazing!

August 22, 2025
Unprompted review
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Reply from Baker Brothers

Thank you so much for your kind words. We’re delighted to hear that your experience with our team was such a pleasure, and we’ll be sure to share your feedback with Kellie. She’ll be thrilled to know her expertise and care made such a difference. We truly appreciate your support and look forward to welcoming you again soon.

Rated 5 out of 5 stars

Lovely friendly helpful staff

Lovely friendly helpful staff. Such a beautiful shop.

August 23, 2025
Unprompted review
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Reply from Baker Brothers

Thank you, Justine, for your lovely review! We’re so pleased you enjoyed your visit and the new boutique. We look forward to welcoming you again soon.

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Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, amazing service, very friendly and approachable, and very knowledgeable .An absolutely incredible service from start to finish..

August 20, 2025
Unprompted review
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Reply from Baker Brothers

Thank you so much, Sarah, for your wonderful feedback. We’re delighted to hear you felt so well looked after from start to finish. The team will be thrilled to know their knowledge and friendliness made such a positive impression. We really appreciate your support and look forward to welcoming you back again.

Rated 5 out of 5 stars

We both always look forward to our…

We both always look forward to our visits to Baker Brothers due to the friendly welcome & professional service we always receive and the outstanding new boutique which is a pleasure to spend time in.

August 12, 2025
Unprompted review
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Reply from Baker Brothers

Thank you, Nigel, for your kind words. It’s always such a pleasure to welcome you both, and we’re so glad you enjoy visiting the new boutique. We truly appreciate your continued support and look forward to seeing you again soon.

Rated 5 out of 5 stars

I can’t thank the team enough

I can’t thank the team enough.
The service you’ve provided is second to none. Meeting the staff has been a joy; Professional service yet so very relaxed and friendly.
I hope to be a customer of yours moving forward, and can’t wait to catch up with you soon.
I’m so happy with my watch and the entire experience.

August 6, 2025
Unprompted review
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Reply from Baker Brothers

Thank you, David, for such a lovely review. We’re so pleased to hear that you enjoyed your experience with the team and are delighted that you’re happy with your new watch. It means a lot to know you felt both well looked after and relaxed during your visit. We look forward to welcoming you back again soon.

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