Outstanding so far
For years Virgin Media has been the only company providing the truly high speed internet I need, so it was great to, at last, have an alternative in MTH Networks after Freedom Fibre installed the infrastructure in my area. Not only am I now getting FTP (fibre to the premises) but the 1GB speed up and downstream is amazing and the price is considerably less with no in contract price rise. I was very circumspect about changing to a new and relatively unknown supplier but so far I’m really pleased with the offering. The customer service is also excellent; unlike Virgin you get through almost immediately to a real person in the UK who genuinely wants to help. If I have a criticism it’s about the wi-fi. The one router I was supplied as part of my package wasn’t enough to provide a complete service round my house (a typical semi – not a mansion!) and I had to buy a second device from MTH to solve the problem (hence 4 stars not 5).
Reply from MTH Networks
Hi John,
Thank you for your review.
We are delighted that you have found us a suitable alternative to Virgin Media.
We are thrilled you are satisfied with your speeds, prices, and the care you received from our Customer Service team.
Thank you for your feedback regarding the service reach around your home. It's unfortunate that you have had issues with your WIFI, although we appreciate that you do not live in a ‘mansion’. Every home is different, and WIFI service is affected in different ways. An explanation for this is that various factors can influence Wi-Fi performance, most of which fall outside the ISP's control. To name a few of the most common and impactful, we have the distance between a device and the router/Wi-Fi device; physical obstructions, such as walls or furniture; interference from other wireless devices (even things like microwaves, fridges, drills) or networks (neighbours, for example); the age, capability and specifications of the device being used to access the internet; the total number of devices connected to the network simultaneously; and so on. Each of these elements can and will significantly impact the speed and quality of a Wi-Fi connection. As a result, while we (like most ISPs) will always strive to provide the best possible performance, the nature of Wi-Fi technology means that there can be fluctuations and variances in the general WIFI performance that customers experience.
We hope this explanation gives you some clarity! Thank you for choosing MTH Networks. We sincerely hope that the added support of a mesh unit has improved the service around your home!
Kindest regards,
The MTH Networks Team