DCTUK Reviews 833

Straight forward from browsing , receiving useful samples, ordering to delivery
Good quality carpet tiles for 2 bedrooms.
I would recommend this company.

genuinely one of the best customer experiences with the guys, first class from start to finish, ordering was easy and follow up calls to make sure everything was correct.

their emails are very funny and bring a smile too !

keep up the great work.

Chloe was efficient and polite, and the order arrived within a couple of days as promised. Great service. I would highly recommend DCTUK.

I have had a good buying experience with DCTUK. Problem I had with my order was sorted out fast and to my satisfaction. The product is good quality and affordable price.Samples came next day and order arrived promptly.
Cosy Toes ll Parrot / light silver grey.

I stumbled a cross this company while searching online for Tarkett Elegance Rigid 55 - Medina Grey. I didn’t find the flooring I was searching for but did find a Tarkett tile that was heavily discounted. I ordered a sample and received a telephone call not long after to confirm the sample order had been received etc. The website states that the price will be held to the price when the sample was ordered. The day after ordering the sample the price increased significantly. Once I had received the sample I emailed the sales associates who had telephoned (and emailed) about the sample to ask how to order at the discounted price - no response. I sent a contact on the website - no response. I sent a live chat message - no response.
I suspect the discounted price had been an error, mistakes happen I appreciate that. However, rather than interact with me to apologise for the pricing error and try to find a solution, I was just ignored! I have ordered flooring elsewhere, I cannot recommend DCTUK.

I wanted cut-pile carpet tiles for my home and found DCTUK online. Their "Nouveau Home Comforts" looked ideal and the price was good. Ordered on a Friday afternoon and DPD delivered them the next morning - I really wasn't expecting that fast a delivery.

The tiles themselves are terrific - perfectly cut with no ragged or unsquare edges and they look great - almost unrecognisable as tiles rather than roll. They're very nice to walk on - nothing like the "office" type of carpet tiles. I previously had cheap but functional carpet tiles down and these are a huge upgrade on those. They're not "cheap as chips" but they are good value and I couldn't find this quality for less anywhere.

I've had no issues with "spam". They've sent a a few promo emails but it works out about one every three days, in the run up to Black Friday when every retailer is chasing sales so that's hardly excessive. (There's an "unsubscribe" link on their emails if needed).

My needs for flooring are very limited but I would certainly look to use them again if the need arises.

I have been dealing with DCTUK, specifically Lewis, for over a year due to various delays to the project I was sourcing for. I cannot fault the customer service I have received, communication was always quick whenever I had any queries and he proactively checked in with me every couple of weeks for any updates. A big thank you for such a great experience for a complex project - 10/10 would recommend!

Good professional service with products arriving at speed

I placed an order and was immediately bombarded with emails.

Constant emails that I NEVER SIGNED UPTO.

Unfortunately after ordering and paying I immediately got offered a discount!

Constant emails - unacceptable.

Unsubscribed.

They emailed to ask how they did - well here is your answer……

Stop spamming everyone.

Look at your other reviews complaining about email spam.

Whatever you do don’t give them your email address.

Terrible experience from start to finish. I would only use this company again if I had no other option to match existing tiles. Initially, the website showed my chosen tiles as in stock, but after speaking with them, I was forced to switch to a cheaper option. The installation was a nightmare. The fitter didn’t consult us about the 90-degree checker pattern, leading us to step in and correct him partway through the first room. The carpet tiles were poorly fitted—too large for the space—leaving me to constantly stamp down the sticking-up edges. Most of the edges were uneven and sloppy, contributing to the overall poor workmanship.To make matters worse, I recently discovered they damaged some of my furniture during the process. The fitter didn'tseem to want to be there. Despite multiple promises, it took ages for them to collect the old tiles for recycling. They also ran out of tiles toward the end of the project but had already disposed of the waste, making it impossible for me to verify what was missing. I ended up being charged for additional tiles, and they left me with excess glue that I shouldn’t have had to buy.In summary, this was a deeply disappointing and frustrating experience.

This was the second time that we ordered carpet tiles from DCTUK. As before we have had excellent service from them. We like that you can order samples to see the exact colours and textures before you buy. Delivery is normally very fast however this time the courier damaged our tiles but this was efficiently sorted out by the team at DCTUK and replacement tiles were dispatched enabling us to complete our floor.

Excellent company to deal with. Fantastic quality, fabulous pricing and super fast delivery.
100% will use again

Carpet tiles and nosings ordered for a residential project. All delivered within a week. Communication regarding deliveries all good. Very pleased with the products received. Would use again and would recommend to others.

Great service from Steven and competitive prices too!
Thanks for all your help and time, means a lot.
Bravo!!

Easy ordering online, good range of products at a competitive price. High quality product, We are very pleased and would highly recommend this company

Where do I start with this amazing company.

Under promised and Over delivered which is not a saying I use much.

A huge thank you to Steven Line and Danny Dyon who from day one, were pleasant, courteous, patient and trustworthy through the entire project.

We assigned DCTUK to undertake a large carpet replacement project for our Estate. The site houses over 1000 residents and come with a lot of challenges and logistics issues. These were discussed and ironed out within days.

Steven and Danny gave me the confidence and kept my expectation reasonable until they delivered the final product which excelled even my belief.

The only downside was the distance between our site and DCTUKs headoffice. However this seemed insignificant with the use of video calls and endless phone calls to ensure the project was fulfilled to our leaseholders needs.

During the work, a few issues reared their head, however Danny took lead and resolved these issues within a matter of days resulting in a completely streamlined project with minimal disruptions to residents.

I cant thank both Steven and Danny enough and will hopefully be appointing them to carry out more works within our development.

Thank you both for dealing with myself, who demands high standards. You have proven to be valuable assets to DCTUK and this should be recognised.

Emailed for a sales question / quotation / sale. No reply received . They did however immediately put me on their sales spam emailing list and started sending spam emails .
What an insult when they could have had a legitimate sale if they’d responded to my email !
Unsubscribed and won’t be contacting them again!

I am extremely pleased with the carpet tiles that I bought for our summerhouse (Nouveau Endurance - Rock Steady), really high quality and easy to lay and look really funky laid in opposite directions. A shout out to Steven Lines who provided legendary customer service - a credit to your company - he was very friendly, professional and we had a bit of banter negotiating the price. It was refreshing dealing with a sales rep that wasn’t reading from a script and there was no hard sell. It was a small purchase of only 25m sq but Steven treated me with the same respect as a larger client. Thanks Steven and DCTUK

I ordered some samples so I could see what the colours would look like in my room. I was sent an email saying my samples had been dispatched and then later in the week was left a voicemail to say they couldn't send the samples I'd asked for to a residential address. I was then sent samples for a different brand in totally different colours than what I had ordered. A very poor experience.

Wow! I'm a little surprised by some of the negative reviews, but so far I have only gotten as far as the customer advisor and ordering my product, so can't comment further at the moment.

However, my experience so far has been amazing. I guess some of the men out there might consider me just a stupid woman, but I always worry about ordering the right amount according to my measurements. BUT I contacted Kerry on chat and she was amazingly helpful and I phoned her to place my order. No problems whatsoever. Amazing customer service - so grateful and hoping for good things in the future.