Gardening Express Reviews 59,969

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the plants, noting they often arrive healthy, well-watered, and sometimes larger than expected. People find the website easy to use, with clear descriptions and helpful advice. The ordering process is typically straightforward, and many are pleased with the prices, especially for plants on offer. However, some consumers report issues with the delivery service, citing delays and damage to packaging during transit. This occasionally results in harm to the plants. A recurring complaint revolves around customer service, with some people expressing frustration over the lack of responsiveness and difficulty in contacting the company for support or to resolve issues with their orders. There are mixed opinions regarding the order process itself, with a noticeable level of disagreement among reviewers.

Based on these reviews

Rated 3 out of 5 stars

Packaging may have been ok when left but was badly damaged when arrived - dents and tears on two sides which obviously meant some damage to plants. Plenty of new stems and leaves broken off but other... See more

Rated 3 out of 5 stars

Ordering was easy and a good price, delivered relatively quickly and well packaged. Plants themselves where a little poor, lots of dead leafage, bare stems, etc. Price versus Cost at a garden centre... See more

Rated 3 out of 5 stars

Odd company. The plants are pretty decent, which is what matters most. Good root systems - healthy plants. Customer service is non-existent though - so they are slow to despatch orders and there’s no... See more

Rated 3 out of 5 stars

Disappointed at the low level of after sales. Very difficult to contact as no phone or chat online available. I have filled out the online form twice to query my missing order but no one responds. Sha... See more

Rated 5 out of 5 stars

Have placed & received two orders from Gardening Express so far. Ordering was quick & easy, specific plants easy to find. Order acknowledgement arrived quickly. Delivery as suggested, in this cas... See more

Rated 5 out of 5 stars

Website easy to use, ordering simple. Some lovely plants available to buy and lots of choice - descriptions are accurate and helpful with advice re plant growth, spread and planting. Kept informed w... See more

Rated 5 out of 5 stars

My acer arrived in excellent condition, good size with plenty of leaves still left on it despite the time of year of my order. Excellent value for money. Moist soil not root - bound ( as they often ar... See more

Rated 5 out of 5 stars

Flower collection I received was all beautiful, we have them all around the house...nice calming effect. Only cristism was how the plants were packaged, some were squashed together. Other t... See more

Rated 5 out of 5 stars

Gardening Express is a great company supplying good quality plants at reasonable prices. The only issue I have is the courier service. DHL are not the Royal Mail and DHL do not take the extra time to... See more

Rated 5 out of 5 stars

Without doubt when the plants arrived & upon opening the boxes I was oh so happy to find my well established plants. They are so pretty look fantastic & I am absolutely delighted with them. Altho... See more

Rated 5 out of 5 stars

3 plants ordered on 29 September and delivered on 07 Oct. Very impressed with the condition they arrived in and was surprised at the height of the Ceanothus tree, taller than I expected although canno... See more

Rated 5 out of 5 stars

I ordered a few end of season plants at bargain prices and they arrived as expected considering they are past their best. One wasn't available but sent a refund and also I ended up with an extra plant... See more

Rated 5 out of 5 stars

Ordered 3 x Salvia and was delighted when they arrived. Well packaged and protected, great size, well watered and also very healthy. Very impressed indeed less than £25 including postage. Will defi... See more

Rated 5 out of 5 stars

I have purchased few times now from Gardening Express and each time I received great service. Good communication, delivery on time and plants in good condition. I have seen on facebook many complaints... See more

Rated 4 out of 5 stars

I ordered a luxury fresh blue spruce Christmas tree 24/9 as a gift for family in Scotland, delivered 9/10 by DHL after a day's delay. The ordering process was very smooth. The plastic pot was broken,... See more

Rated 4 out of 5 stars

I purchased 5 rose plants at a discounted price of £9+ (can't remember the exact price). Easy to use the site and a lot of roses to choose from. Delivery was reasonably prompt. Unfortunately one of... See more

Rated 5 out of 5 stars

Wonderful array of plants to choose from good information about the plants. They also have a good selection of planters and sundries. I would never go anywhere else for plants I just wish I had a bigg... See more

Rated 4 out of 5 stars

Plants jogged about in transit soil not packed into the pots sufficiently will recover...I hope, but look set to go now replanted. Box could be labelled prominently THIS WAY UP please

Rated 2 out of 5 stars

TERESA ROBB, You have had my order for a few days now NEVER replied to my message DO NOT have a telephone number to contact, you HAVE MY MONEY but I DO NOT have my plants. So tired of companies doing... See more

Rated 2 out of 5 stars

For a company with express in their name.... they are anything but! I made 3 orders for plants recently, these guys were the first order I made but were the last to arrive. I had emailed asking unless... See more

Rated 5 out of 5 stars

Easy to navigate website. Plant arrived on time and was better than expected. Will use again. Special mention for the lovely polite delivery driver (I accepted the parcel on behalf of my husband) who... See more

Rated 4 out of 5 stars

The plants were supplied at a reasonable price, delivery time was okay but ! The three pots were all sellotaped together at the bottom of a box about 4 times deeper than it needed to be and one of th... See more

Rated 5 out of 5 stars

I tried multiple garden sites to track down the particular Salvia I wanted (Hot Lips) and discovered them on the Gardening Express site, they arrived fantastically packed, healthy and good to go. Woul... See more

Rated 4 out of 5 stars

Hi. Second order from gardening express and I’m not disappointed. I ordered a clematis and it arrived quickly and well/properly packaged which protected the plant and made it easy to remove without da... See more

Rated 5 out of 5 stars

I ordered my plants from Garden express after seeing the lovely miniature palms my son got from them. I was not disappointed. My palms arrived 8 days after ordering. The plants are in really good cond... See more

Rated 4 out of 5 stars

I have used this company several times, and it must be said that each time the plants have been robust and healthy. However, without exception, delivery has been an issue. Each time they quote 3-5 wo... See more

Rated 5 out of 5 stars

Admittedly it has only been 48hrs but considering this is the first time I have ordered a plant online I am impressed with the process...and my plant! Based on my experience, I would recommend Gard... See more

Rated 5 out of 5 stars

Ordering was clear and easy. I received the plants in excellent condition. All were good quality, healthy plants that had been well watered before they were posted. They were securely wrapped with no... See more

Rated 4 out of 5 stars

The plants I ordered were easy to find,order and notifications were good on the website. How ever the packaging of the plants was disappointing As they are roses and in heavy composted pots, one p... See more

Rated 5 out of 5 stars

The one concern I had with my new clematis Winter Beauty from Gardening Express was that it was not in bud" as promised with my order. After I raised this issue with them they came back to me aski... See more

Rated 5 out of 5 stars

The website is so easy to navigate and ordering the plants is so straightforward and hassle free. The plants arrived in excellent condition and are as described on the website.I I have purchased a... See more

Rated 5 out of 5 stars

Was not holding up much hope, after reading lots & lots ! Of poor reviews. BUT after a little wait, about ten days - I had 5 very healthy plants delivered ( including 3 Bamboo) to an island & very wel... See more

Rated 3 out of 5 stars

Not the quality of service that this company used to provide, but a better experience than with my previous order. 7 out of 9 pots were crushed &/or broken meaning they can't be reused. 1 larger p... See more

Rated 2 out of 5 stars

Plants arrived with multiple snapped branches and flower heads damaged, and colours suggested they were under stress. Didn’t fulfil total order, been almost a week with no reply to my email

Rated 4 out of 5 stars

Good website great range of maple trees, delivery was fast, well packaged, courier not so good looks like package had been through the wars, but plants are ok

Rated 4 out of 5 stars

Happy with all except the YODEL delivery, the carton was badly damaged (driver said it was done in the depot) one of the three plants was damaged and I only accepted it because it would regrow next y... See more

Rated 3 out of 5 stars

Tracking order very poor Could not track the order at all. The plants arrived in good condition, but I knew they would have no flowers at this time of the year but thought there would be more leaves o... See more

Rated 5 out of 5 stars

I ordered 3 fargesia which were on offer at an excellent price. They arrived very quickly, were well packaged and appear to be in very good condition (I'm not a gardener). I would highly recommend Gar... See more

Rated 5 out of 5 stars

All the plants that I ordered arrived within the specified time and they were all in good condition, the compost was moist and they were packed well. I have no complaints at all and I shall buy from... See more

Rated 5 out of 5 stars

Ordered 2 Agapanthus Fireworks and was kept fully informed at all stages of the delivery process. I am also delighted with the quality of the plants I received - both in very healthy condition!

Rated 5 out of 5 stars

I've bought a lot of plants from Gardening Express, from small pansies to 6 foot palm trees & banana plants, all plants were strong & healthy & well packaged.

Rated 5 out of 5 stars

I always get more than I expect from Gardening Express. The plants are always healthy and a good size. They come well packed so there is minimal damage and they are very good in letting you know when... See more

Rated 5 out of 5 stars

I received large plants better than i expected . I tried another website and for the same price got tiny useless plants. VERY pleased with the size , cost and quality plants i received .They were much... See more

Rated 5 out of 5 stars

First time I have ordered from this company and really pleased with the experience. Ordered a Ceratostigma on 3rd October and received on 10th. Well packaged and very healthy looking. It's now i... See more

Rated 5 out of 5 stars

When I have ordered plants online in the past I have always been disappointed, but in this case I was pleasantly surprised. The plants all filled the pots and were very healthy. There was a good varie... See more

Rated 5 out of 5 stars

First order with GE and very impressed. Stock delivered is good quality at a competitive price. Have already made a follow up order.

Rated 5 out of 5 stars

There was a good range of plants at a reasonable price. I was happy with the quality of the plants and the thoughtful packaging to secure them during transportation. I would use the service again.

Rated 5 out of 5 stars

Returning customer, I find Gardening Express great. The plants always are good and healthy, service pretty efficient and fast. I happily recommend them to friends.

Rated 4 out of 5 stars

Gardening express plants Always great to receive. Good size plants. Nice condition. Website is easy to use. Delivery is prompt

Rated 5 out of 5 stars

I was worried that because the plants were cheaper they would be sub par. In fact they all exceeded expectations and are now thriving in my garden.

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Company details

  1. Garden Center

About Gardening Express

Written by the company

Gardening centre for garden plants and flowers. The No. 1 Online Specialist in the UK.

In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.

New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.

New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.

Contact info

3.4

Average

TrustScore 3.5 out of 5

60K reviews

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Hasn’t replied to negative reviews


Rated 4 out of 5 stars

Website easy to use and plants arrived…

Website easy to use and plants arrived well packed.
However, although I was expecting the plants to be quite small, I was disappointed with the condition of the plant.
The leaves were quite discoloured and the crown of one of the Salix Flamingo was not evenly pruned so not the even crown shape I was expecting.
Hope they improve as they grow.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Frost proof cover good value for money

I bought a large frost proof cover for one of my favourite large pots. Gardening Express was the only web site I could find that offered the cover in the size I needed. It arrived quickly and is just as advertised. I’m pleased with it and keep fingers crossed that it really will protect my pot from frost

October 13, 2025
Unprompted review
Rated 4 out of 5 stars

Good Overall Experience

Good selection plants to order as reasonable prices. I ordered seven plants and they were delivered all in one relatively small box so it was a challenge to unpack them as there was so much tape holding them together! Still, they arrived in fairly good shape so no real complaints. My only gripe is that DPD left the parcel on the front doorstep after dark in the rain and didn't even bother ringing the doorbell so thank goodness an email/message came through alerting me to the fact!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Have just ordered

Have just ordered, received and planted two roses (at sale price). Quality of sale, packaging and plants have all been excellent.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Ruined Mum’s 80th birthday

Why didn’t I believe the bad reviews… ordered potted shrubs for my Mum’s 80th. Well in advance to allow time for delivery. Order despatched 3rd October. Order received by DHL 6th October. Order delayed 7th October. And radio silence since! Have contacted both Gardening Express and DHL and heard nothing. Mums birthday was 13th October. Thank you for ruining it!

October 13, 2025
Unprompted review
Rated 3 out of 5 stars

no customer service to deal with errors

The plants I did receive were good, but the order was wrong and I got a rose that was unsuitable. No response from customer services after six days and the time slot for planting is running out. Will not use this company again however tempting the offers.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

A1 quality, protection and delivery

Just received my latest plant delivery from GE, and it is exactly as expected, superb quality and seriously healthy plants covered in buds and a few open blooms. The only other thing I have to think about is remembering to put a label in the ground as once the leaves drop it's surprising how similar some plants look naked.
As always the GE team have done it again. If you get chance, I recommend you drop by the website and see for yourself the huge selection of great plants and the other bonus of great prices.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great value for money

Excellent. They were well looked after, healthy, pre watered and taller than expected. We needed these Prunus lusitanica for a dense screen and these will be perfect. We bought 40 as a discounted batch but the quality was brilliant and has been in every product I ha bought from this company so far. Highly recommended. I used to be a plant/ tree buyer so I know quality plants. Well done Gardening Express.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Incomplete order, no one cares

I am never buying here again. I ordered £200 pounds worth of plants and 2 planters. The plants arrived fine, only the planters never did. They were on the packing slip but with some pencil scribe next to them. I contacted Gardening Express via their contact form, via their chat, and I emailed them over the course of 2 months and never got a reply. Bizarrely for an online retailer only, they don't have a phone number! Retail dispute companies don't deal with them. That means £60 worth just evaporated due to poor costumer support.

August 29, 2025
Unprompted review

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