Packaging may have been ok when left but was badly damaged when arrived - dents and tears on two sides which obviously meant some damage to plants. Plenty of new stems and leaves broken off but other... See more
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About Gardening Express
Written by the company
In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.
New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.
New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.
Contact info
Gardening Express, Three Elms Business Centre, Chelmsford, CM1 4TZ, Essex, United Kingdom
- www.gardeningexpress.co.uk
Hasn’t replied to negative reviews
Website easy to use and plants arrived…
Website easy to use and plants arrived well packed.
However, although I was expecting the plants to be quite small, I was disappointed with the condition of the plant.
The leaves were quite discoloured and the crown of one of the Salix Flamingo was not evenly pruned so not the even crown shape I was expecting.
Hope they improve as they grow.
Frost proof cover good value for money
I bought a large frost proof cover for one of my favourite large pots. Gardening Express was the only web site I could find that offered the cover in the size I needed. It arrived quickly and is just as advertised. I’m pleased with it and keep fingers crossed that it really will protect my pot from frost
Had quite a fair few plants and trees…
Had quite a fair few plants and trees now and they are good quality and all good so far will be back for more
Good Overall Experience
Good selection plants to order as reasonable prices. I ordered seven plants and they were delivered all in one relatively small box so it was a challenge to unpack them as there was so much tape holding them together! Still, they arrived in fairly good shape so no real complaints. My only gripe is that DPD left the parcel on the front doorstep after dark in the rain and didn't even bother ringing the doorbell so thank goodness an email/message came through alerting me to the fact!
Have just ordered
Have just ordered, received and planted two roses (at sale price). Quality of sale, packaging and plants have all been excellent.
The plants were brilliant
The plants were brilliant never had such good plants from online order
Amazing plants so well packaged won’t…
Amazing plants so well packaged won’t be the last time I purchase x
Ruined Mum’s 80th birthday
Why didn’t I believe the bad reviews… ordered potted shrubs for my Mum’s 80th. Well in advance to allow time for delivery. Order despatched 3rd October. Order received by DHL 6th October. Order delayed 7th October. And radio silence since! Have contacted both Gardening Express and DHL and heard nothing. Mums birthday was 13th October. Thank you for ruining it!
Very pleased with the size and quality…Acer Firecracker
Very pleased with the size and quality of my plant. Good value for the size. Arrived on time.
Gardening Express is a first class…
Gardening Express is a first class company to use. The plants are reasonably priced and excellent quality. Mine arrived extremely carefully packed and well watered.
Real-quality plants and good service'
Absolutely fantastic service just what…
Absolutely fantastic service just what I wanted super fast delivery
no customer service to deal with errors
The plants I did receive were good, but the order was wrong and I got a rose that was unsuitable. No response from customer services after six days and the time slot for planting is running out. Will not use this company again however tempting the offers.
Very prompt service with plants in good…
Very prompt service with plants in good condition.
I bought some from them last year and have topped up with more
Okay experience with the Gardening Express!
Website fairly easy to use. Communication and delivery could be a little bit better and faster. Plants were well packed and arrived in good condition. Overall I am very pleased with my purchase.
A1 quality, protection and delivery
Just received my latest plant delivery from GE, and it is exactly as expected, superb quality and seriously healthy plants covered in buds and a few open blooms. The only other thing I have to think about is remembering to put a label in the ground as once the leaves drop it's surprising how similar some plants look naked.
As always the GE team have done it again. If you get chance, I recommend you drop by the website and see for yourself the huge selection of great plants and the other bonus of great prices.
Great value for money
Excellent. They were well looked after, healthy, pre watered and taller than expected. We needed these Prunus lusitanica for a dense screen and these will be perfect. We bought 40 as a discounted batch but the quality was brilliant and has been in every product I ha bought from this company so far. Highly recommended. I used to be a plant/ tree buyer so I know quality plants. Well done Gardening Express.
Incomplete order, no one cares
I am never buying here again. I ordered £200 pounds worth of plants and 2 planters. The plants arrived fine, only the planters never did. They were on the packing slip but with some pencil scribe next to them. I contacted Gardening Express via their contact form, via their chat, and I emailed them over the course of 2 months and never got a reply. Bizarrely for an online retailer only, they don't have a phone number! Retail dispute companies don't deal with them. That means £60 worth just evaporated due to poor costumer support.
Lovely plant
Lovely plant, well packaged…. I knew exactly when it was arriving and the plant was very healthy
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