Tony Hall

No communication. apparently drivers book jobs from their website. no communication. had to chase three times. anyvan don't seem to have any control of their drivers - we got one that arrived a day late. said his van had broken down in milton keynes - we are in north derbyshire - what's that about?
just called my sellers to see if the promised 12.00 pick up had arrived. they had received a call from the driver to say he would be another half an hour.
i will not be leaving my transport arrangements to chance again so will not be using this company again

listed a yamaha keyboard.
buyer didn't pay
second chance offer failed to sell
i wanted to re list with a reserve
Ebay (FEEbay) wanted a total of about 22% of the sale price about £60 from £470 final bid.
Ebay is corporate greed defined.
won't be using FEEbay ever again to sell privately.
and we won't list our trade items on ebay either

dunelm memory foam matress topper cover.
first wash it shrunk so that putting it back on to the topper was a struggle. second wash it shrunk again. now does not fit at all. both washes on delicate 40deg. not worth anything like the price paid. is this another example of cheaply made, cheaply bought chinese goods, high retail profit? i strongly suspect so. is everything made in china because the UK consumer buys on price, not on value or quality? the chinese prosper and our manufacturing dies.
this review was rejected by the moderators at dunelm. draw your own conclusions about their on site reviews. they might at least have had the courtesy to respond properly and defend their quality issues and their destruction of uk jobs.

the extra mile - so rare these days.
needed a product asap. asked if standard delivery could be improved and without fuss or extra charge - it was.
also lower prices than another well known high street chain.

cannot understand why anyone would want anything to do with this miserable, dismal company, let alone work for them as one of their pointless, unhelpful, ill trained, customer service staff.
no doubt nice, normal people until they step through the doors of this outfit and waste their lives being one of their robotic lackeys.
to all kensington staff - get a life, don't waste it serving this awful outfit.
you surely cannot be that desperate for a job!
will not answer a direct question concerning their "penalty" for overpaying mortgage.
having paid them £ thousands in interest charges we now want to pay off our mortgage by overpaying but object to paying their "admin charge" for doing so.
will not make their policy clear and will not put it in writing. - why not?
we have made successive unresolved complaints about their utterly woeful customer service.
get passed around like a parcel at a party and unable to speak to anyone who is in charge or will answer perfectly reasonable questions about their one sided, unfair self interested policies. their apology for customer service seems only to exist to in the cause of serving kensington's greed.

Bosch

Product Bosch TDA7060GB DA70 steam iron in white and blue bought 22 months ago 2 year warranty.
Tripped house circuit breaker more than once. Tried to get it replaced. Bosch customer service has a "procedure" 2 days to send a return label, 2 days to reach Bosch, unknown time to inspect / repair / replace + return postage time. our estimate is 8 to 10 days minimum without an iron. we bought another one and will never buy anything Bosch again. their "procedure" obviously comes first, their customers clearly come a poor second.

4 days now and Bosch still have not sent return envelope. called them - in being transferred to another department waited several minutes called back - then gave up.

customer service agent is not employed directly by bosch he is an external agency employee.

so a waste of time having any conversation at that level.

16 may 2017. finally received a return label after more than a week.

THE LABEL EXPIRY DATE WAS APRIL WHICH MEANT IT WAS EXPIRED.
no packaging so they expect me to find my own packaging.
on hold for ten minutes.

Called customer service again went through the whole sorry tale only to be transferred to complaints department. left on hold for ages.

called back

on hold again. all i want is a return label and a box.

called the hard to find switchboard number 01908 328500
lady by the name of gemma sent me an email with a royal mail return label.
they could have done this over a week ago but was at the time told that it was not possible.
Overall the worst customer experience ever experienced.
SO TO REPEAT MYSELF AND TO WARN OTHERS - I WILL NEVER BUY ANY BOSCH PRODUCT AGAIN

YOU HAVE BEEN WARNED!

we moved away from flow energy. they had 6 weeks to refund any surplus of money that we have paid them. 10 weeks later they still have our money and AFTER 3 CALLS to their useless bumbling customer service staff they told us they are going to refund what they owe us in 3 to 4 days time.
i wonder what they would do if their customers didn't pay them.
AVOID!!!!!

ordered a 4 chair dining set with 2 extra matching chairs.
order got them confused. some doubt about getting order in one delivery. order arrived on 27th march.
table top broken on delivery.
delivery men couldn't be bothered to check it.
replacement top arranged. delivery of replacement table top given as 5 april. wayfair not bothered that this was many days after we needed the table. chased delivery today 5 april was told that a "technical error" was to blame; spoke to the department manager - was told that supplier had to break down a set to supply the part and that could take some time.
and delivery would be tomorrow 6 april. didn't seem to understand the problems they were causing for us. they dropship from their supplier and don't seem to be in control of very much. manager was not aware of problem so clearly demonstrated that he was not managing and above sloppy incompetence was the result.

avoid this company. their contact centre staff are poorly trained and spread all over the world. you cannot trust what they say and they lack the ability to answer a straight question with a straight answer. we were told you have to give at least 30 days notice; then we were told that you did not have to give any notice and then we were told that you have to give exactly 30 days notice and being later than this would extend the contract.
i thought a 24 month contract meant 24 months. seemingly not.
i will not do any more business with this company ever.
what a miserable shower they are.

edited
tuesday 6 june 2017

this company owes me £3.85 as per invoice or £3.86 according to verbal statement. (they can't even get that right).
contract ended so i closed my direct debit and the only way they say they can now pay me is if i set up another direct debit.

i will not give this shower access to my bank account so when i told them i was not prepared to set up a new direct debit they refused to pay me any other way.

THEY HAVE MY MONEY. THEY WONT PAY ME UNLESS I COMPLY WITH THEIR DEMAND FOR A NEW DIRECT DEBIT.

total arrogant contempt for their customers. they don't deserve to have any.

bought accurist watch 28 dec.
returned because second hand stopped
week later had watch back
5 weeks later watch stopped again
returned again to hollins and hollinshead
checked 3 days later told watch was being returned to accurist -now time products ltd as warranty was not their problem.
refused to replace watch or refund cost.
after 2 hours of phone calls to time products and their phone calls to hollins and hoillinshead a refund was agreed.
decide for yourself.
told by time products ltd dealers policy was nothing to do with them
accurist advertises themselves as proudly british but md is currently in china. asked if company sells chines made products - was told that they do.accurist still advertises themselves as proudly british? also accurist as a company appears to have been dissolved

useless customer service; rip off spare parts prices; misleading manual. amateurish web site with no links, even to their own spares department.
a time consuming nightmare toy deal with. after 3 hours I still had not found out what clip to buy for a simple diy replacement or how to fit it. not for the first time hours spent on the phone getting nowhere.
my advice. AVOID!!
I WILL NEVER AGAIN BUY ANYTHING FROM THIS SHAMBLES OF AN OUTFIT.

I called swinton this morning 8. 3. 2016. every year we receive a pile of paper trying to get me to use their service. i want it to stop. their employee claimed not to be swinton despite the number being on their mailing with their name all over it. his manner was aggresive and arrogant. he claimed swinton was the largest insurance company. despite the mailing with the above address and ref number i was told i am not on their system so i am not able to stop this pile of junk arriving every year.
i have used them in the past and will never use them again.
at least i can recycle it. in my opinion that's all it's worth.

i bought a present for my wife. used their collect+ service.
2 visits to the nominated convenience store collection point and will need to make visit number 3 to actually collect the item, 6 phone calls, with one on hold for 11+ minutes before i hung up, to john lewis' useless call centre, comprised of pleasant enough people who clearly don't know what they are doing and 3 + hours on the phone - finally have a barcode number needed to collect the parcel which seems to work.
met with mis-information, arrogance, extreme complacency, & incompetence.
They won't believe that they have a problem despite all of the one star ( Bad – unacceptable experience), reviews on this site; which incidentally no one in their customer services is aware of.
if i had gained any confidence that they have an understanding of their problems it would not be all bad; but they don't seem at all interested and don't listen.
abysmal, time consuming, frustrating.
I will not be volunteering for a repeat of this episode.
WE WILL NEVER USE THIS COMPANY AGAIN.

my best advice - AVOID!!

Have been using Kualo hosting for many years.
excellent personal support. shows many other hosts how it should be done. - I highly recommend this company for your hosting and domains.

i have been buying and using yamaha keyboards for 40 years. their customer service is now non existent. most of our last repair bill was for mileage charges for the engineer to come to us. there are no local yamaha dealers that can service my psr s900 keyboard. i was considering a tyros 5 but in view of their awful service will never risk buying yamaha products again. they have forgotten what a customer is.

update 2 sept 2015
finally managed to contact very senior yamaha music management who recognise that their service arrangements are far from satisfactory. they are now going to collect my keyboard and repair it free of charge.

my understanding is that their service arrangements are now being reviewed and will be significantly changed and improved following my conversations with them. let us hope so.

8 September 2015
misled, ignored and treated like something that smells and sticks to your foot.
i am told the reason for the 4 repair returns in 7 years is that i play my keyboard too much. what rubbish. i will see what trading standards has to say about that.in the meantime i am told that spare parts are discontinued, then told that they are not discontinued but i will have to wait up to 4 months. i could go on and on about this chaotic disorganised company whose own convenience comes before their customers. my sincere advice is AVOID AVOID AVOID.

paid £59.99 for 1 year. told to wait for rev4. waited about 5 days but it was full of bugs and incomplete or missing help pages. dont know if previous version worked but with significant experience of things web i couldn't get rev 4 to work, tried and tried to put a site together, image sizes for slideshow not given, cant change template colours - templates not working properly. after many, many hours trying to get it to work and lots of phone calls and emails - i gave up. i thought i had paid for a working platform but it was clear it was still a work in progress. very disappointed. whole lot of wasted time. i was told that i should expect software development to take time but they had no problem instantly taking my money for an incomplete product. to rub salt in the wound when i requested a refund they kept £10 of my refund to pay for a domain name i didn't order. they said they paid nearly triple the godaddy price because they got extra things with the domain but they didn't say what. i would have preferred more openness about their situation. if rev 3 got all of the good reviews - why did they change it? no apologies - no real support. their paypal refund is held pending until 5 may - anyone know what that is about?

We took a sky subscription because our dish and sky box were 15 + years old and failing.
15+ years ago we had experienced the dismal service that we now were expecting, but thought that since a year's subscription to sky, with a new box and dish would be the same price as buying a box and dish, we may as well have the service.

After all, even with the reputation for poor customer service and our matching previous experience what could happen.

We now find that the contract allows an increase of 10% in the first year. the increase occurred 1 month into the contract. i know what would happen if did that to my customers,

I have already given notice to terminate.
just like last time!

How big does a company have to be to be as arrogant and dismissive of their customers as sky is?

Clearly sky takes their customers for granted.

WORSE NEWS
we did not expect the pause and record functions on our sky box to be disabled at the end of the 1 yr contract, so when it was we were told that although the box was now our property they could do this or we could as a non customer pay £10 PER MONTH for these functions to be reinstated. how we can be a non customer and pay £10 a month is baffling. we thought that the sky box with ALL its functions would be our property NOT SO IT SEEMS!

when i asked if the £10 was part of the £20 we were paying whist in contract we got evasion from all of the "customer service" staff.
is £10 for the pause and record function - yes or no. - no answer. how can anyone be put in this indefensible position by their employer and still want to work there ESPECIALLY WHEN THEY OBVIOUSLY have to continue to try to dodge perfectly reasonable questions from sky customers? none of this makes sense. we were not told this at the start. is this deception, mis-selling or another way for this odious company to try to extract money from us as pure profit.
a copy of this review will be sent to CEO jeremy darroch - he was reportedly paid £17m last year. why does ANYONE still want to join?
a nil star i would use it

fast delivery. excellent value. no problems. have bookmarked for future purchases,

placed order, far lower price than elsewhere, prompt delivery, excellent customer service thank you