Tony Hall

Well organised and supporting worthy causes.

Easily the worst handset I have ever tried to use in 40 years of business. Not in the least intuitive. Too many buttons to access simple commands. Why do providers still offer this garbage? Incomprehensible to use and unreliable. Total utter rubbish.

What they offered was not what they wanted me to sign up for. They agreed to supply a proper VoIP service but then started pestering me to sign up for their mobile app which they knew I did not want.


email from Md Wasim
14 Jun 2024, 12:53 (2 days ago)
to me

Hi Tony,
Please disregard this order form.
After our discussion yesterday for 5000 minutes of free calls, I am waiting for you to come back with a confirmation and then only expect to receive the revised order form with your signature.

No, they did not - they kept sending the wrong one!!

I told them to stop pestering. They ignored me.

Again.

The staff are very helpful but are clearly working within an entirely incompetent, mismanaged company that is complacent, arrogant and has no realistic understanding of its customers. Their failure to properly provide a working fully functioning dashcam at the point of "professional" installation by their installation agents is woefully inadequate. Resulting in a huge amount of completely wasted time and effort for me. Their sales and marketing director should be ashamed of their displayed incompetence. You have cost me many hours of my time and I will never again buy anything from your business - Portable Multimedia Ltd. T/A Nextbase.

This edit follows Nextbase request to me for further information.

Any company that does not make its customers feel valued and takes them for granted is headed for the rocks. Getting your staff to apologise for your management incompetence and shortcomings is unforgivable and in my view an abuse of your staff. Your staff and satisfied customers are the most valuable commodities any business can have.Senior management has clearly forgotten this. Overcomplicated, confusing, systems, taking the customer's time for granted, failing to provide simple clear manuals and assuming the customer somehow knows all about the product is woeful. I asked someone senior to call me to save my time was ignored. A mere customer is clearly taken for granted. It became very clear that your staff's feedback from their contact with your customers is also ignored.
And as a last insult you originally wanted to make me wait in an indeterminate queue to replcae the faulty camera.
When I told you that making your customers wait upon your convenience (three times) was inexcusable and aeemed to be the way that you do things you quickly told me that you would send me a new replacement camera.
I have had my own business for 35+ years - I have to work hard to get and keep customers. I would be interested to have a conversation with Mr. Anderson your CEO to find out why there seems to be so much wrong with his business.
I have done every job in sales from junior to multinational high tech electronics corporate director over 50 + years. I might be able to give him some useful suggestions. Mr. Anderson, you have my phone numbers - why not call me? What can you lose?

Mismanaged, Unreliable, Time-wasting, Infuriating, Frustrating. Unreliable answers and information. Web sites and telecoms that do not work properly. When is anything going to change? "This has been the case for many years." Is it really unmanageable or is management incapable of making it what it should and could be? I am trying to resolve their mistake which is costing me money. Taken months and many hours - still not resolved. Nice staff who deserve much better than to be subjected to the fallout from this mess.

My daughter has made several attempts to close her account. She followed the instructions exactly for ID proof. It was rejected each time. She asked me to call. The wait time was stated to be 30 minutes. The letter from them stated opening times of 8 am to 8 pm. So I called at 7 pm. The message was 8 am to 6 pm. so they were closed. Shockingly bad customer service.

Edited 9.30 am 23.04.2024 tried again to call. The wait was 15 minutes, Turns out they wanted a "wet copy" of the certification. Why they didn't make that clear is part of their malaise. So had to ask my accountant to do this Just very pleased not to be a customer of Britannia (cooperative bank)

More Waiting for the phone to be answered. More aggravation. Fitter damaged a Nextbase camera wire.
No call from RS to re-arrange and no response to my email on the subject. A whole morning was spent chasing rs then I was told that I had to call Nextbase for the wire to be delivered to my home. Still waiting to speak to Nextbase. A total nightmare. I wish I had never bought anything from Nextbase. Certainly will never again darken the door of this disgraceful company.

Phone is absolutely as new condition. Great price Great service.

Great value. Bargain price for a very useful music book. Will be using WoB again. Recommended!

I waited weeks to have the camera fitted. RS cancelled just before the appointment time. calls to rs and to nextbase met with unanswered telephone queue

The website could be easier to navigate but otherwise OK, and a contact telephone number for customer service would help. I hate chat!

Found the same item cheaper with click and collect from a competitor.
Price match was refused on the basis that the competitor did not deliver to my post code.
No mention of this detail on their misleading PRICE PROMISE terms.
I WILL BE REPORTING AO TO TRADING STANDARDS.
I called the competitor who said that there would be no problem using their click and collect with our own properly arranged courier. Details, payment etc.
One of their customer staff made a legally actionable defamatory allegation about the competitor.
I gave them lots of opportunity to amend their totally unacceptable responses.
These were ignored.
An appalling company.
Having spent over £1300 with them my guarantee is that they wil NEVER AGAIN have my business.

16.11.2023.
I phoned them to make them aware of this review. They were not interested. If you look to the right of this review they still make their price match promise with no conditions.
They cut the phone call off.
I,m no expert but they appear to be making tiny profits for the size of their business. Could this be why the fuss over £90?

Can't you get anything right? We have cancelled our policy. You are chaotic, incompetent and time wasting.
You have asked me for NCD proof many times. We have replied with said proof many times and even after cancelling our new policy - here you are still asking .
We do not want anything more to do with you and please make sure that you have refunded any any and all we have paid you.
We have rearranged our policy with the AA.
You cannot be trusted with insuring our vehicle.
You clearly do not deserve to be in the insurance business.
I shudder to think of the consequences of trying to make a claim with such an inefficient, chaotic company.
We are well rid of you.
The above will be provided to review sites.

Darwin asked me multiple times for no claims discount proof. I responded multiple times with the requested proof. In any event why did they not just ask my previous insurer. Very poor robotic service. Cancelled and refund requested.
Yet another example of the failure to exhibit common sense.
Your customer service is diirectly responsible for the loss of a customer. I agree with your reply, you should be very concerned for the survival of your business as a result of lacklustre customer service.

When you use comparison sites, don't rely just on prices. Make sure that you understand the differences in the terms and conditions. Policy Expert says that they are a low risk insurer. There are significant differences in their tems and conditions compared with other higher priced insurers. You absolutely must completely understand these differences. Be warned.

wrong size sent - returned for exchange - wrong size sent again. waited over two weeks to get my order and have only one of the two items oredred. I will not be buying anything else from this chaotic outfit.

Cancelling auto renewal cost £9.99. Absolute robbery. No customer service. Choice is pay to cancel auto renew or let them have your business next year I have never been charged for not renewing by anyone else. I WANT MY CANCELLATION CHARGE BACK. But I am not expecting it. Absolutely disgraceful.
There are plenty of competitors who respect their customers - why would anyone choose this mob.

Reply to nova direct. Don't bother calling me - I have wasted enought time on you already -goodbye.

Making tax digital - my first MTD VAT return today took minutes to submit withh ANNA MTD bridge.having spent all morning with another MTD software supplier trying to follow their instructions. Sorted - thank you ANNA.

Needed a sofa bed at short notice. Argos only supplier who could deliver the following day. 5 hours of trying to pay for it with our debit card, we lost the delivery slot. Delivery will now be a day late. Had to resort to getting an Argos card which we did not want.
Checked with my bank today. Because we changed our address and card number - our card was blocked by Argos. No notification - nothing to show why my card did not work. Caused a great deal of inconvenience and now 7 hours of my time to resolve. No Argos customer service number unless you have an order number.
Argos clearly has complete contempt for customers.
Won't be using Argos online or any of their group companies (Sainsbury, Habitat etc) again.