zooplus.dk Reviews 5,896

I had accidentally ordered a double batch of dry food for my dog. When I contacted Zooplus to arrange a return, I was told I didn’t have to send it back — I could simply keep it, or donate it to an animal shelter if I couldn’t use it myself.

That small gesture honestly says a lot about their customer service and values. It’s rare to see a company that cares this much — others could really learn from Zooplus.dk when it comes to kindness and customer care.

Absolutely top-class experience.

Extremely exspensive compaired with there German and Dutch websites. I understand all countries have different VAT % but these differences are much higher.

I have only used this company twice While the prices are good the delivery is ridiculous I got an email saying evri were expecting my parcel 4days ago, and also an email saying my goods had been dispatched, however evri has still not recieved my parcel there is not tracking information and over a week later I am yet to recieve my parcel, I have had quicker delivery from temu who actually tell u how long your parcel is going to take to be delivered it says 3 to 5 days on the website for zoo plus both times I have ordered have been the same. So if you are shopping for a pets birthday I advise you order with 6 weeks notice or you will have to go out and buy different stuff from a pet shop.

Zooplus delivery is incredibly slow. You can’t even see an estimated delivery date when placing an order, and they don’t inform you about delays. This is especially bad when ordering animal food – you end up having to buy it elsewhere anyway because it arrives far too late. Very disappointing experience.

I regularly order my pets food from Zooplus. For years I have been delighted with their service and I continue to be very grateful for their excellent pet food options, speed of delivery and fantastic customer service. I highly recommend Zooplus for your pets food. They are excellent 👌

This company's commercials are the reason for 1 star review. Idc about what you do and how you do it. But I hate this firm from the get go for disrupting my youtube videos! Yes I do 1 star reviews for every company that annoys the f***... I mean hell out of me!

Very good much cheaper than shops in CPH. Delivery could be faster but it’s not bad still. I recommend! 🙂

Stay away from this shopping site! They're a scam! You make the purchase, they withdraw your money from your bank account, and the order isn't shipped! It's been 4 days and the order still isn't on its way! The positive reviews you have here are bought! I have no doubt about it! They don't respond to complaints, they have no direct contact with customers! Now I wonder, where has my money been these last 4 days? And where will it be in the next few days since my order hasn't shipped yet? A COMPLETE SCAM! THEY SHOULD BE DELETED!

I order often from zooplus, and I don't think that there have been many times that either the box or an item in the box has been damaged due to the way it is packaged. The latest delivery had a small hole in one of the bags of dry food that clearly came from the cans of food that were with also in the order, I didn't lodge a complaint as no food came out and the food went immediately into a storage container. They have improved in the last few months, so the packaging is no longer damaged and i don't have to check for missing items by using higher quality boxes, but still an annoyance that I have to check everything for damage.

Fast service and delivery. I bought some stuffs and I needed to return one of them. Customer service was very helpful and I got money back in 3 days. Fantastic !

Fast & efficient service, goods well packed & as described.

Super customer service - good deals and selection of products.

The prices are good, but all packages I've got was open and damaged, the cat litter was damaged twice so I’ve lost a lot of cat litter or it was poured out in the package.
The big bag of cat food had a hole due to a damage to the package. I wrote to them but they didn’t even answer.

Always great service, fast delivery and customer support in case of any problems. The prices are really good too! I have been a loyal customer for years

My mistake as we'd moved,the delivery address defaulted to the old address.
Within minutes I attempted to cancel the order. Site said it was being packed and could not be cancelled.
I messaged them to ask if they could amend the delivery address, I had no response at all.
Received notice from DHL that the order will be delivered tomorrow,,30 miles from here.

Everything has been perfect so far, deliveries on time and decent prices on what they offer

Brilliant company. Mega fast next day delivery at an amazing price or free over a certain amount. They offer a super wide selection of pet foods Including specialist vet prescription food for those with sensitive tummies etc. Great offers & super value. Thank you!

I am rewriting my review because my first experience ordering wasn’t very good. I had a long dispatch weight conflicting emails from the delivery company to say that it was dispatched when it hadn’t been but I have re-ordered again since then and things I’ve got a lot better. I have had a dispatch note and my item did arrive within three daysso not bad definite improvement.

Ordered a cage on 8.8.24, was told by Evri that it was at the depot on 13.8 24. It is now 17.8.24 and it still sitting there.
Rang Zooplus Friday 16.8.24 and was assured that they would chase it up and it would be delivered 17.8.24. Well it hasn't been and you were of no help what so ever. It seems you take people's money and then just don't bother ensuring that the items are actually delivered. Evri are as useless as you
as you cannot speak to anyone, it's all automated.
Be aware I will be calling you 8am on Monday and I expect you to sort this out