Waterways Holidays Reviews 452

Excellent service. Polite lady that sorted out our booking and answered our questions. Responded to our emails quickly.

The lady I spoke to was extremely helpful, letting us know best Airport to fly into and how to get to the boat yard, plus shopping online is a good idea, we didn't think of that!
So Thankyou for your great customer service.

The young lady who phoned me was extremely helpful and explained everything, also the response times in sending over all the information could not be faulted - not gone on trip yet but hopefully all as smooth as booking the trip.

Easy to book and very fast contact from Customer services

Great selection of boats across wide departures points. Cost was high and it was little painful to complete booking as I had to call to complete booking, would have liked it be fully online. In addition lack of cancellable options mean 100% cost needs to be paid upfront which is not ideal.

From an online enquiry to booking I was impressed with Heather who answered every enquiry and send more information as I was doing more research needed more guidance on boat and location to start journey which was answered given being located in Australia

Excellent service via website and on the phone. Nice to chat to a real person. Very quick response to our booking as well.

Fantastic information. Clear explanations and process. All questions answered. It felt as though I was treated as an individual rather than a credit card!

Very simple process and very enjoyable to deal and talk with an individual about the booking and the holiday. Very positive and pleasant experience and the system worked perfectly

We got a very quick answer with all the informations we needed. Thank you very much for your help.

Quick response to our enquiry. Even though boat/trip we wanted was no longer available, Trudi set us up with another option. Very professional and helpful.

Very lovely lady on the telephone,name was Kelly Hawes,explained ever thing perfectly,very helpful on all aspects.

Excellent service from start to finish. Thank you Amy.

Great communication, very helpful and clear.

Arrived for briefing at 1pm then on to boat for instructions and guidance through first 3 locks then off we went on a fabulous weekend, and no rain😁. Well equipped barge nothing missing and better than our expectations, would definitely recommend and although we had to return by Sunday afternoon, we got back from Stubbing wharf with time to spare. Our instructor was 10/10

Made a reservation online on Sunday. I was surprised that I would get a call back during normal office hours. However, it made a nice change to talk to someone to confirm details instead of booking and paying on line.

Simply booked online and follow up phone call from Heather within the hour who was very pleasant and helpful as she ran through my booking with me.
All in all a very good service

Having never been on a boating, before I made the booking I phoned Waterways Holiday and the lady, Heather was very helpful and was very customer focused.

We had a few nights on Citrine with our our teenage boys on the Bradford-on-Avon to Bath route. Having only been on a barge once several years ago I didn't really know what to expect. It was all quite straightforward with a smooth handover and instructions. Although everything is done in slow motion, driving the barge takes concentration! The route is very beautiful.

Citrine is a lovely barge and highly recommended. I think it would be cramped for 6, but good for 4 people.