Waterways Holidays Reviews 452

Unfortunately, I too have fallen victim to a 'system pricing error', just as the customer in one of the previous reviews had. When it came to complete the deal, the rates doubled and my trip for 16 people was gone. May be best to deal directly with the operator and avoid the 'middle men'???

The website is very informative with plenty of information. After you’ve made a provisional booking someone contacted me whom was extremely pleasant and helpful. A very good booking experience.

I have a very pleasant conversation with a real person, who was knowledgeable about the boats and very friendly. Booking, was uncomplicated, fully explained and so excellent service.

Thank you to the team for helping me narrow down the choices available and making the booking process very effortless.

I reserved our boat online and was immediately contacted by phone, email and text with instructions how to make payments. Staff very friendly and provided all the information needed

Website was very clear. All questions were responded to accurately and very timely. Staff was extremely knowledgeable and helpful.

VERY EASY TO BOOK ONLINE AND QUICK RESPONSE OF PHONE BACK TO CONFIRM BOOKING, VERY PLEASED WITH THE OUTCOME THANK YOU

Easy to book, and the boat info included suggested itineraries for the period we had booked, which was super helpful.

Abbie was very friendly, helpful and efficient and her colleague Trudi was the same. All my questions were answered and my query regarding parking was handled to my satisfaction.

Prompt responses with lots of helpful info. Happy to called in Australia. No pressure to settle quickly.

Friendly and efficient service

The booking process was quite easy. A quick filling of a form and then a phonecall back and it was all done. Great to book with and then to be able to deal directly with the boat hire company.

Booking was easy - did it online. Received a confirmation phone call the next day (friendly, efficient lady on the phone) followed by detailed email of what to do next etc. Very impressed and now hoping the rest is 'plain sailing'!

I really appreciated the fast responses and help from Trudi. We are so ex it’s for this trip and Trudi has helped make it possible

I made the booking out of hours, but received an email to say someone would call me the following day. I was called by Mark the next day, who took me through the payment process. He asked if I had any questions about the holiday or boat we were going to have, which I didn't. He also talked me through what was included in the payment as well as what was on the boat. Very thorough, very professional service

The website is informative and easy to use. My online booking was quickly followed up by a phone call to explain all that the booking included and once I was happy that I had all the information I needed my deposit was paid, quickly followed by a confirmation email. The representative was very friendly and informative asking me to call back if I had any questions at a later date.

Very quick friendly and polite service. Thanks

Prompt telephone follow-up to my online reservation. Judy was clear, friendly and very helpful. When she read back to me the dates I had entered, I realised I had made a mistake, and we were able to quickly rectify it. She also gave helpful information and recommendations about routes we could take.

Excellent, friendly and extremely knowledgeable Company. Thank you

The follow up call was made whilst I was driving home from a break in Dorset.
The caller was very polite and importantly patient speaking with my wife in the car dealing with the road noise.
Friendly and jovial as we dealt with our requirements and details then sought to fulfill our wishes.