thesqua.re serviced apartments Reviews 710

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's booking process as seamless and efficient. Consumers appreciate the prompt and professional communication, with several individuals specifically highlighting the responsiveness and helpfulness of the staff during the booking phase. People also value the wide selection of apartments available and the ease of finding accommodations that meet their specific needs and preferences. The positive experiences extend to the apartments themselves, with reviewers frequently mentioning their cleanliness, convenient locations, and well-maintained facilities. Consumers appreciate the proximity to public transportation, shops, and other amenities. The staff receives high marks for their attentiveness, helpfulness, and willingness to go the extra mile to ensure a comfortable and pleasant stay. Reviewers consistently express gratitude for the excellent service provided by various team members, further solidifying the company's reputation for outstanding customer care.

Based on these reviews

Rated 5 out of 5 stars

Extremely pleased with the service apartments.. great location and good rooms etc, but more importantly, the service staff are extremely accommodating and willing to go yhr extra mile to please. Also... See more

Rated 5 out of 5 stars

Great experience booking a lovely serviced apartment that was conveniently located near the heart of Clarke Quay with easy access to MRT. Kalyani Dhar provided tremendous support to help find somethin... See more

Rated 5 out of 5 stars

We used their services in Summer of 2025 for our stay on London. They were able to find us a perfect location that met my family’s needs- close to the underground, shops, restaurants, parks, and... See more

Rated 5 out of 5 stars

Apartment we stayed in Herlev was just to the point for couple, it was well equipped with all things one can practically need.. nearby super market and bus stop all in 2-5 mins walk! Also three cheer... See more

Rated 4 out of 5 stars

The place was very good and well maintained. Service staffs were very friendly and highly recommended for a family of four. But i stayed alone (single guy). They had enough utensils and facilities... See more

Rated 4 out of 5 stars

The Canary Wharf apartment is extremely nice - in terms of what is declared on the Thesqua.re website. Proximity to DLR, Tube, Tesco express makes long stay at Thesqua.re recommended properties incr... See more

Rated 5 out of 5 stars

I recently stayed at the Clemenceu apartment and the apartment was exactly as described on the website- clean, well-maintained, and equipped with all the necessary amenities to make the stay comfort... See more

Rated 5 out of 5 stars

One of the most standout aspect was the exceptional customer service. Mr. Sudhanshu Rawat who assisted me was professional, and went above and beyond to make sure all my requirements were met and in o... See more

Rated 4 out of 5 stars

Umang from reservations was very helpful and kind. She searched for options that fit the criteria I needed, would always reply promptly, and tried to find the best price available

Rated 5 out of 5 stars

Thank you Mohini for your assistance in booking our Paris apartment. Although we haven’t yet stayed in the apartment, Mohini’s attentiveness to our needs, her prompt responses and her availability mad... See more

Rated 5 out of 5 stars

Leah made my entire check in super quick and easy, offered great introduction to the flat showing me around all amenities and useful features. She was absolutely brilliant and super lovely to chat wit... See more

Rated 4 out of 5 stars

I would rate Rachita 7 stars about her service, kindness, follow up and care, finding our request. But the appartment was not as descriped or expected. they mention it is the host description but the... See more

Rated 5 out of 5 stars

The booking experience that I had through thesqua.re serviced apartments has been excellent. From beginning to end, my conversations with Raghav in the reservation department have been outstanding. I... See more

Rated 5 out of 5 stars

I recently stayed at thesqua.re serviced apartments in New York and had a great experience. The apartment was clean, well-maintained, and perfectly located for my needs. Syed was extremely helpful thr... See more

Rated 5 out of 5 stars

Vlada made check in super easy! She worked quickly to accommodate an early arrival and was helpful in understanding the amenities of the flat before heading out. She was also very thoughtful when it c... See more

Rated 5 out of 5 stars

We meet with Vlada Racu today, during earlier call I mentioned quite a bit of luggage as moved from temporary accommodation to another, she advised me to call when near apartment to meet, she was ther... See more

Rated 5 out of 5 stars

I am staying here since last 2 months it. Is very convenient and comfortable.. Great experience! Thanks to Vipul who turned it around in such a short span of time making sure that customer experience... See more

Rated 5 out of 5 stars

I would like to commend Nikhil Gupta and his team for their professionalism and patience. I was looking for accommodation for 4 days for immediate occupation. The hotels were fully booked and it was... See more

Rated 5 out of 5 stars

Recently moved into apartment in Hackney Wick. Our contact Leah (Lee) met us and was incredibly helpful. Helped us with all our belongings on a very hot day. Showed us how everything worked. Really... See more

Rated 5 out of 5 stars

We had to move out of our own property on short notice for a leak repair. Our advisor, Jatin Pawar, was extremely helpful in sourcing a suitable property in our area. He helped take a lot of the stres... See more

Rated 5 out of 5 stars

Location and service is very great! The price also not expensive! Thank you for your great service Kalyani Dhar! 😊

Rated 5 out of 5 stars

I am ending a three month stay at an apartment in London. The team I have been in contact with have been nothing short of outstanding. From checkin to cleaning to check out. The flat was clean and wel... See more

Rated 5 out of 5 stars

The whole process was a breeze. The apartment was perfectly located. Vipul was very helpful is assisting with the bookings initially, especially since the tube strike was expected. Highly recommended!... See more

Rated 5 out of 5 stars

We loved our apartment. It was super clean and had wonderful views! Within walking distance to Clarke Quay, Robertson Quay and more. Easy access to the MRT and taxi stands. We have already talked abou... See more

Rated 5 out of 5 stars

Even though I was arriving late, Michael prepared our meeting well ahead and remained fully available to wait for me and provide all the check-in information I needed. He was also very reactive after... See more

Rated 5 out of 5 stars

We had a fantastic 12-day stay at this beautiful 3-bedroom apartment in Marylebone, London. Traveling as a family of 7, we needed space, comfort, and convenience – and this apartment delivered on... See more

Rated 5 out of 5 stars

Excellent service particularly from Rahul Kumar and Shreshth Vir Singh! Very happy with the flat, location and facilities!

Rated 4 out of 5 stars

Apartment was good, modern. Minimal may best explain it - one pot, one frying pan for example, with very cheap furniture. That said, if you are not eating in or staying in for long its absolutely fin... See more

Company replied

Rated 4 out of 5 stars

We stayed at St. George Wharf Apartments in London (apartment 109). The location is excellent!!! Underground just around the corner, supermarket and restaurants near by. Although the flat given was no... See more

Rated 5 out of 5 stars

8 High Timber street and 55-59 Saffron Hill - Good service, clean and functional with cleaners coming once a week. We stayed in both apartments with all appliances working well and clear instructions... See more

Rated 4 out of 5 stars

Good price negotiated for 10days. Room was exactly as advertised. Provided a better room within their inventory as we were travelling with a kid. Rachita from the company assisted us promptly and swif... See more

Rated 5 out of 5 stars

We stay at the 18 Lena Garden apartment, clean, new and with a nice outdoor space to enjoy sunny days. Equipped with anything you need for a comfortable stay. The host, Murtaza, is very kind and av... See more

Rated 5 out of 5 stars

Professional service and very accommodative to our situation. Excellent choice of property as well. Nikhil Gupta and his team were very quick and supportive

Rated 5 out of 5 stars

Second time I stayed here and love the neighbourhood. Apartment was clean and all appliances were working well. Well maintained. Appreciate the help by Jatin Pawar in making the entire booking proce... See more

Rated 5 out of 5 stars

Overall experience with Murtaza was great, and he even gave me tips for what transport apps to use as well as where to shop! I can only recommend him

Rated 5 out of 5 stars

The team has gone above and beyond to make my stay as comfortable as possible. Vlada is super supportive and really helpful. I cannot thank her enough for helping me through a big transition in my lif... See more

Rated 5 out of 5 stars

> I had a wonderful stay at Le Grove service apartment. The apartment was clean, spacious, and well-equipped with everything I needed for a comfortable stay. The staff were very polite and responsi... See more

Rated 5 out of 5 stars

From the time of booking, everything was seamless! Sudhanshu Rawat managed it all with professionalism and genuine care, making the whole process smooth and worry-free. His dedication really stood out... See more

Rated 5 out of 5 stars

Gauransh has been v patient and helpful for my case. I first contacted him thru online website in early june. But it wasnt till end july that I finally made a booking. He has been v patient with me an... See more

Rated 5 out of 5 stars

Beautiful urban apartment in a great area of central Paris. Perfect for our large family vacation (adults, teens and an infant). Easy walk to Notre Dame, the Louvre, D’Orsay and more, and directly acr... See more

Rated 5 out of 5 stars

I had a wonderful experience being welcomed by Leah when I arrived at the apartment. She was warm, friendly, and made me feel comfortable right away. Leah explained everything clearly, gave me helpful... See more

Rated 5 out of 5 stars

Murtaza was great in checking me into my new flat and gave a good, friendly introduction. I had concerns about my previous flat, and they made sure that I was happy with my new one and that it was in... See more

Rated 5 out of 5 stars
Verified

While searching for our accommodation in Singapore, I came across thesqua.re and sent in my request. I received an immediate response from Nikhil Gupta with different options. I'm very pleased with hi... See more

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Company details

  1. Serviced Accommodation
  2. Holiday Accommodation Service
  3. Pet-Friendly Accommodation
  4. Vacation Rental

Written by the company

TheSqua.re is a global network of serviced apartments, providing corporate and leisure travellers with premium accommodation across the globe. With an award-winning portfolio of over 250,000 apartments in over 500 cities worldwide, there is plenty of choice to find the perfect stay. TheSqua.re has over 100 corporate clients, over 45,000 members and a team of over 100 dedicated staff that have booked over 1 million room nights. Book serviced accommodation in London, New York, Paris, Singapore, Tokyo, Beijing, Dubai and many other top destinations. Our apartments are always centrally located and fully equipped so you can be near the iconic landmarks, corporate office and transport connections of your chosen destination, whilst having a home to come back to that is ready to welcome you. We’re not only accommodation providers, we’re innovators too. We use the latest developments in data science to provide details on the environmental impact of your accommodation through our patented technology EcoGrade. With developments like TheSquare.Ai, we streamline and improve the booking process and make sure that every aspect of TheSqua.re experience delivers. Book your stay with TheSqua.re


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

710 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Creatives

Recently use the accommodation for creatives working in London and have to say that the service, communication and apartment were all wonderful. it can be hit and miss with un-known accommodation in London but this whole package was very good. Particularly Rahul Kumar who was always quick to reply and made the booking process very smooth.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

I had a bad experience with squa.re

I had a bad experience with thesqua.re company. Saw a 2-bedroom apartments online. When I inquired price is different/higher from what was advertised on the website. I still took it as booking period is a holiday season and sale agent gave me a special price for 14-days rent. Made payment on 16 Oct 25 Sadly, I had to cancel next day (17 Oct) as my family can’t make it for the trip. That was where a period of 7 days stressful saga starts. I promptly informed sale agent through WhatsApp and he acknowledged it and told me refund will take 10-15 days. I followed up again and again then received reply that my booking conformation email will be sent first before cancellation will kick in and they will provide refund details via email after checking with finance team and I should receive it within 1-2 days. Received booking confirmation email on 18 Oct but no cancellation email. I contacted sale agent / squa.re team but they kept telling excuses that their team is not arrived in office/ can’t send email cos of a technical issue / still need to check with finance team. Eventually I threatened with a police report on 23 Oct and sale agent sent me a cancellation email. Oh ya, original sale agent disappeared (that is, no longer handling my refund inquiries after a few times). Until 23 Oct, a different sale agent said still need to check with finance team.

Eventually, I called up my credit card company and dispute my booking fee of SGD4K+.

Please be aware of this company and their dishonest practices. Things will be okay until you need to cancel, thus proceed with caution (better yet, use a honest company). Please read 1 star or 2 stars reviews instead of skimming only for 5 stars.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Excellent service particularly from Rahul Kumar and Shreshth Vir Singh! Very happy with the flat, location and facilities!

October 7, 2025
Unprompted review
Rated 4 out of 5 stars

Satisfactory service

Good price negotiated for 10days. Room was exactly as advertised. Provided a better room within their inventory as we were travelling with a kid. Rachita from the company assisted us promptly and swiftly. Only improvement point is that we did not know the name of the hotel only after booking.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience booking a lovely…

Great experience booking a lovely serviced apartment that was conveniently located near the heart of Clarke Quay with easy access to MRT. Kalyani Dhar provided tremendous support to help find something suitable and followed up to check in as well. Definitely recommend !

October 4, 2025
Unprompted review
Rated 4 out of 5 stars

Umang from reservations

Umang from reservations was very helpful and kind. She searched for options that fit the criteria I needed, would always reply promptly, and tried to find the best price available

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased, highly recommend.

Extremely pleased with the service apartments.. great location and good rooms etc, but more importantly, the service staff are extremely accommodating and willing to go yhr extra mile to please. Also was a pleasant booking experience with multiple options provided to suit our need. Thanks to Rachita for the help with that. All the folks at the reception are also very good.

September 18, 2025
Unprompted review
Rated 4 out of 5 stars

The place was very good and well…

The place was very good and well maintained. Service staffs were very friendly and highly recommended for a family of four. But i stayed alone (single guy). They had enough utensils and facilities enough to survive for a temporary stay of 10 days.

Mainly bhavesh from the team was very helpful during my stay.

One small request is to keep the caretakers contact in the apartment for better reach ability

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

We had a fantastic 12-day stay at this beautiful 3-bedroom apartment in Marylebone, London. Traveling as a family of 7, we needed space, comfort, and convenience – and this apartment delivered on all fronts.
The space was clean, well-maintained, and thoughtfully equipped with everything we needed for a long family stay. The bedrooms were comfortable, the living area was cozy and spacious, and the kitchen had all the essentials for home-cooked meals.
The location is absolutely ideal – Marylebone is a charming, peaceful neighborhood with easy access to public transport, Regent’s Park, Baker Street, Oxford Street, and plenty of shops, cafes, and restaurants within walking distance.
A special thanks to Vipul from the reservations team, who was incredibly helpful throughout the booking process and our stay. He ensured everything went smoothly and was always available to assist with any queries – his support made our experience truly seamless.
We felt right at home and would absolutely stay here again on our next visit to London. Highly recommended for families or groups looking for a comfortable, centrally located apartment with excellent service.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Made it right

Murtaza was great in checking me into my new flat and gave a good, friendly introduction. I had concerns about my previous flat, and they made sure that I was happy with my new one and that it was in good condition.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great location and service!

We used their services in Summer of 2025 for our stay on London. They were able to find us a perfect location that met my family’s needs- close to the underground, shops, restaurants, parks, and safe. They found us a beautiful property in Mayfair area.

For any issues we faced - Vipul, our amazing agent, was always available and helpful. He had sometime off during our stay and he still managed to reach out to help solve any problem we had. Also the building manager Mortiz was very nice.

The team is great and we would definitely use them again for our future stays in the UK and wherever else they provide service.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was a breeze

The whole process was a breeze. The apartment was perfectly located. Vipul was very helpful is assisting with the bookings initially, especially since the tube strike was expected. Highly recommended!!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service by Leah!

Leah made my entire check in super quick and easy, offered great introduction to the flat showing me around all amenities and useful features. She was absolutely brilliant and super lovely to chat with, also waiting for me due to a travel delay that I had!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Overall experience with Murtaza was great, and he even gave me tips for what transport apps to use as well as where to shop! I can only recommend him

September 15, 2025
Unprompted review

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