What started as a small garden fence project has escalated into a major garden make over. Four deliveries of materials later, and the service just gets better and better. Timber quality was excellen... See more
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Excellent service, Pontypool branch closed at 12pm & no deliveries till New Year but they used small lorry & delivered ton of sand & this was in driver's own time! Also helped double-bag sand & carr... See more
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5stars Delivered promptly as soon as the stocks in store arrived. Just waiting for the screws to arrived in store & will just pick it from there once store notify me. Delivery man is very h... See more
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Shocking Customer service and overall experience. Charged me £40 more than on invoice. Had to claim back. 4 weeks after taking payment still no delivery, told that it would be delivered Friday, now... See more
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Company details
- Lumber Store
- Building Materials Store
- Building Materials Supplier
- Do-it-Yourself Shop
- Landscaping Supply Store
- Tool Store
Written by the company
Terry Howell is one of the largest independent builders' merchants in South Wales, providing a continual service to the fencing, timber and building industry for over 60 years.
Contact info
Maesglas Retail Park, Port Road, NP20 2NS, Newport, United Kingdom
- 01633246000
- contact@terryhowell.co.uk
- www.terryhowell.co.uk
Good product at a competitive…
Good product at a competitive price.Driver was very helpful in putting materials in garage .
July 12, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Martyn, Thank you so much for your great feedback! We're glad you had such a great experience!
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Would like to say thank you for…
Would like to say thank you for delivering my order and keeping me updated throughout, the wood was great quality and delivery people were very helpful unloading the wood. Thank you and will definatly be ordering from you again and recommending to others.
July 7, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Ray,
Thank you! We appreciate the great feedback from you and are glad you had a great experience!
Thank you for the recommendation and customer loyalty!
Easy to order
Easy to order, quick delivery and really helpful deliver driver, will definitely be ordering again thank you!
July 7, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Matt, thank you very much for the great feedback, we're glad you had such a great experience with us!
Ordered on line delivery was very quick…
Ordered on line delivery was very quick and the delivery men were very helpful and pleasant and put it out the back for me. When I also go to the yard they always go above and beyond can't praise them enough Newport South Wales 💯💯💯💯
July 6, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Debra, thank you very much for the great feedback! We appreciate your customer loyalty and are glad you've had such a good experience!
Very good service
Placed my order online really easy to do delivered when they said it would be and a very helpful driver who put the timber safe as I wasnt in when it was delivered
July 6, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Gareth, thank you very much for the great feedback, we're glad you had good experience!
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Reply from Terry Howell Timber & Builders Merchants
Hi Si, thank you very much for your great feedback and customer loyalty!
brill price quick delivery staff…
brill price quick delivery staff friendly and helpful and a local business
June 27, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Chris, Thank you very much for your kind feedback, we're glad you had such a good experience!
Fantastic service yet again
Fantastic service yet again. Best prices around. Delivery always spot on.
June 26, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Bart, thank you for your customer loyalty band great feedback, we appreciate it!
Excellent service
Excellent service, driver extremely polite and accommodating on where we needed the delivery placed.
June 21, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Amanda,
Thank you very much for your kind feedback, we're glad you had a great experience!
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Excellent service thanks
June 21, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Martin, thank you very much for your kind feedback, we appreciate it!
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Quality products, excellent service
Had a delivery of Fencing material and slabs. Superb service and quality products. Driver very helpful. Kym
June 7, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Kym,
Thank you very much for your great feedback!
We're glad you had such a good experience!
Great Experience, Value and Product
We completed a decking project this week and after searching a few local companies, Terry Howell stood out as having a lot of good feedback. Their website was really easy to use, had an email confirmation of my delivery date the next day and the driver was great on delivery. All in all, great service and fantastic product ... much better value than the big DIYers. Thanks Terry Howell
June 5, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Luke,
Thank you for choosing Terry Howells and giving us such amazing feedback!
We're glad your experience was a good one and appreciate the recommendation!
Good reliable service. Very competitive prices.
Had some fencing timber delivered and the delivery driver was awesome. Really friendly and helpful.
In fact the service from ordering to delivery was second to none. We’ll definitely be ordering from Terry Howells again.
June 4, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Mary,
Thank you very much for your brilliant feedback, we're glad you had such a great experience and for your customer loyalty!
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Always a very good service
Always a very good service, ordering easy, delivery personnel are very helpful, everything completed properly
June 1, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Derek, thank you very much for your feedback! We're glad you had a good experience!
Reply from Terry Howell Timber & Builders Merchants
Hi Leonard, thank you for the great feedback, we're glad your experience went so smoothly!
Great service all round
A very competitive price for the goods ordered (large ply and mdf sheets) - order processed and delivery agreed within a few days.
Delivered when they said with a courtesy call 10 mins before arrival, and kindly off-loaded all items into my shed for my wife as I was at work.
Would definitely use again.
May 24, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Roger, thank you very much for your kind review! We're glad you had such a great experience and are happy that you will return!
Fantastic from start to finish!
Absolutely amazing service from ordering online, contacting on Facebook messenger and the delivery was fantastic! Delivered on time and placed as closed to my house as possible (driver even asked people to move their cars). Can’t fault the products nor service we have received! 5* Terry Howells!! I’ll be back with another order this week!
May 24, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Kieran,
Thank you very much for this fantastic review! We appreciate your feedback and customer loyalty!
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Great service...easy to order and gave…
Great service...easy to order and gave have updates on delivery...perfect
May 21, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Melanie, thank you very much for your great feedback, we truly appreciate it!
I needed some bags of building sand…
I needed 6 bags of building sand and couldn't find any in the usual 'big stores', so thought I'd try a local merchant. I'm very glad I did. They had what i needed. Easy to order and pay online. Notified when ready for collection. Helpful friendly staff, who loaded the bags into my car. (And a great price) Will use again.
May 21, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Hi Martyn,
Thank you very much for the fantastic feedback! We're glad you had such a great experience and are happy that you will return to Terry Howell!
5stars with Excellent Customer Service
5stars
Delivered promptly as soon as the stocks in store arrived. Just waiting for the screws to arrived in store & will just pick it from there once store notify me.
Delivery man is very helpful.
Communication is very prompt. Endeavour to reach out to our queries.
Definitely will order again.
Terry Howell keep up your excellent customer service. More power to your company!
May 19, 2021
Unprompted review
Reply from Terry Howell Timber & Builders Merchants
Thank you very much for your amazing feedback!
We're glad you had such a great experience with us and are thankful for your customer loyalty!
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