Got my order within 3 to 5 business days.  Applied the product per instructions.  I had additional questions and emailed the company.  Received helpful response quickly.  
Thank you!  Our deck looks great.  

We've been using logs for decades now and their kiln dried softwood and hardwood bags are as good as they get! Also grateful for their useful communication/timing regarding the delivery to us in Clitheroe.
We will definitely be using them again.

Price, products quality and in house office staffs are nice. But the delivery/lorry driver was super rude. Racist, incorporating, not willing to listen even for a word, aggressive, challenging and threatening manner. You better have a family member on the delivery day for your safety, never attend the delivery alone; the driver will shout at you, embarrassing you in front of neighbors or may be punch at you at the worst point. Trust me! It was happened today.

EDIT 

Someone seemed to be from management called me today and complained about my use of the word “racist” in my review. She said: “You feel it’s racist? That doesn’t mean he is racist. Did he actually say something racist?”
So yes, I will edit my wording to: “I felt there was racism in how he communicated.”
Aside from this complaint, please also note that racism in communication is not only about specific words. There is no single fixed definition of racism; people can feel offended or discriminated against through tone and body language too, such as a wry smile, a raised voice, or sarcasm.

She also said: “You claimed he tried to use violence or punch you.”
That is not true. I never said that. What I said was a conditional statement: “MAYBE he could have punched me at the worst point.” That didn’t happen because I went back to my house and locked the door. Yes, I felt unsafe. I felt there was racism. I felt insulted. I have the right to feel unsafe or uncomfortable; I am the customer, not their enemy or competitor. Yet the way my complaint was handled was by arguing back at me, rather than reviewing their staff’s behaviour. No apology was given.

I do appreciate that she called me back and at least acknowledged the complaint. But the whole reason for my complaint was simple:
* To share my experience of the driver’s rudeness.
* To let management know about their staff’s behaviour.
That’s it — nothing more.

For clarity: I originally praised their price, product quality, and in-house staff. My complaint was only about the driver’s behaviour: rude, uncooperative, unwilling to let me finish speaking, and not team-minded. He even went back to his lorry and started the engine before I had finished; saying: “I’ll take them back, you call the office if you’re not happy. I don’t care”. What kind of customer service is that?

At this point, I feel I made a mistake buying from them at all. I should have stayed away from the beginning.

Yes, maybe he has been working with them for nine years, but from now on the business really needs to monitor his behaviour when delivering to customers. In my view, he needs a serious performance review.

“This review reflects my honest personal experience and opinion as a customer. It is intended as constructive feedback and not a defamatory statement.”


Bought a few things over the last few weeks from the branch in Ramsey, Isle of Man. Really helpful, pleasant crowd. Excellent delivery. Nice when you deal with businesses like that.

I ordered a stain and a finish, and only received the finish and got a random leveler in its place. I get no emails back trying to resolve the problem. The can of stain was also dented badly 
I would never recommend or purchase from this company again

The Joyne team was very professional and assisted me with any questions I had. This is a game changer for a growing family business such as ours. 

Completing take offs is now a breeze, just upload and go.  This platform is extremely user friendly and they also offer to complete take offs for you, if requested. 

I would highly recommend contacting the Joyne team!

they never delivered. what i got as a download was just more requests for money.  i contacted my bank and filed a fraud claim.  they quickly sent something and convinced the bank it wasn't fraud.  when i try to log in to the member site, it goes nowhere, just another page asking for money.  never been able to log in to get any projects.  when i try to download, again, the only thing that downloads is more "purchase" pages. i've  never got any updates or anything they promise.   costly mistake.  stay clear.  this has been ongoing since i paid, 9 months ago.  today still get nowhere.  it's truly nothing but a scam

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