Sequence Reviews 211

Call advisor came accross trying to be over assertive and talking over me the whole time..not helpful or friendly just overstepping the assertive mark!!! Not good customer service a bad experience..if the staff are so frustrated talking with customers then they are in the wrong job..there are plenty of polite people im sure would gladly do the job..so get rid of these tyrants and improve your 1* rating...no room for rude people now!!!!

Too many errors to list them all - told me tenants had not paid rent when they had. They could not give me the breakdown to replace an outdoor light which they charged the earth for. Did not complete a property inspection after 6 months as promised. Sent me paperwork for another Landlord with personal details on. My designated person left, was not given a replacement. The list goes on ….. In the end I put my notice in with them and decided to run the property myself as it was less stressful than relying on them. I did put a complaint letter in and they only replied to a few points and not the 28 points within the letter. Very shoddy service.
A year after leaving they still believe I employ them and are telling me my contract is coming to an end, would I like to renew? Never!

No interest running a good letting agency once the tenants go rouge and start wrecking the property.

Soon as my tenants got there passports a bragged to anyone who would listen that they are gonna get a council house for free once I kicked them out, agency I chose as it was two minutes walk from the house handed over the day to day dealings to Cardiff office, nowhere near Oxford. Long story short they get paid and did nothing to help remove scum that cost me 30k in damages. Still every know again phone me up asking if I want to sell and let with them again…. Go xxxxx yourselves.

I have used Sequence as a landlord for the past couple of years and they have shown complete disregard for the tenants - telling them to simply move furniture when there was a damp and mould issue instead of providing me with professional advice on how to eliminate it. In the end, it cost me £12, 000 in lost rent and contractor fees to (hopefully) rectify it.

This week I have been informed of a leak through the ceiling. Despite four emails, there has been no response in over a week and I still do not know the cause of the leak, whether the property is safe for the tenant or how it can be rectified.

I would give zero stars if I could. Sequence Property Management are extremely unprofessional – they don’t answer emails, and we constantly have to chase them about repairs. When they do decide to send a contractor, they don’t even bother to check if we’re at home, which is both inconvenient and frustrating. Communication is awful, and the service is consistently disappointing. I would not recommend them at all.

If I could give 0 I’d have probably gone minus. Took me 7 weeks to get my deposit back . Phone calls and sms messages every other day. The agent (Siobhan ) made so many typos my son , who was on the contract with me never received an email from her for a week before we realised something was amiss .Her incorrect spelling was also very annoying.She always seemed to be in meetings and every Friday promised the money was on the way. When it didn’t arrive I would then have to wait till Monday to start the process again. I have had so many sleepless nights because I needed this money for my new flat. Eventually we went to the arrears department and a young man called Taz sorted it within 3 days. If I hadn’t had my son and his wife helping me I don’t know where I’d be . Taz was very good but sequence itself are rubbish and I wouldn’t go to them again

As a tenant in a property managed by Sequence, I am constantly having to chase up and complain about repairs not being done, contractors not showing up and shoddy jobs when they actually do show up. They instruct contractors that are based miles away from the property (often 50+miles) for simple jobs. The staff at their head office are rude, unprofessional and dismissive, especially “Jason”. When I tried to share the issues with the landlord, they refused to provide his details which is actually against the law. I managed to track down his address via the land registry at a cost to me.
This company will do the absolute bare minimum- avoid at all costs!

Through William h brown this company a woman in hull was recommended to me and wow has it been one of the worst experiences.
First off I'm still owed £800 for services i didn't even receive, just money thrown away at this point, this person a mortgage advisor in hull wasted my time, I've had 7 weeks of non stop stress because she didn't reply to emails, she asked for the same documents over and over even though I sent everything in the beginning! Wasted my time so much I wasn't sleeping, she would email back saying she didn't see the emails? How? I've raised a complaint and currently in contact with trading standards too, I'll fight to get my money back from this so called company of scammers, for your own sanity do not use this company, there's plenty of great mortgage advisors in the UK, this isnt one of them!

A total waste of time as a mortgage broker. Spent 90 minutes in one phone consultation going through all of our details, finances, requirements, etc. before getting into the hard sell of life insurance, legal services, and wills, then after around two weeks ‘research’ sat down for a second call (estimated at 40 minutes) to go trough their findings and sort out the paperwork.
It turned out that all of this got to exactly the same result as I managed myself within literally 30 seconds of the first ‘consultation’, coincidentally with the same lender as before and with a simple push of a button to renew. Even when I pointed this out, the agent still assumed we would use her to arrange the renewal, paying their £99 admin fee (she’d ‘persuaded’ her manager to waive their usual additional £699 fee!).
They offer nothing you can’t do yourself very easily - and I’m as close to being mortgage illiterate as you can be.

I had the misfortune to use this company to manage my rental property from 2019 to 2021. I sent a formal complaint about the appalling service I received and they couldn't even reply to that within their own advised timeframe. Quotes from my complaint below. Do everything you can to avoid working with this company, every single person there was awful.

"I rarely get replies in a timely manner, issues are dropped for weeks or months, different people contact me with no apparent awareness of what has gone on before, people vanish and I am never told.
People at Sequence Norwich show no accountability, integrity, professionalism or proactiveness. Even complaining hasn’t improved anything."

I have been constantly harassed by this company ever since our mortgage has come towards the end of its term. 20 calls to both myself and partner in just a couple of months, as well and emails and texts. I should not have to contact them back to ask them to stop as that’s what they’re asking for. They are now trying to contact me through fox and sons.

I am writing to formally raise a complaint regarding the conduct of one of your brokers, Mr. Dennis Tockan, from Sequence (UK) Ltd. As first-time buyers, this process is both significant and stressful for us, and we expected professional guidance throughout. Unfortunately, our experience has been deeply disappointing and unacceptable.

One of the worst companies.
Rented our house through Fox and Sons Taunton, who we found do their business with ACS Liverpool.

No communication, response or action to emails. I made a formal complaint that was swept under the carpet.

STAY AWAY from Fox and Sons and ACS Liverpool.

Rented two properties through Sequence over a 12 year period. They're better than some other letting agents I've dealt with but still leave quite a bit to be desired. Staff at local office mostly friendly and helpful but after the contracts are signed you only see them when they do their annual inspection. Latterly, I was harassed by phone & text about an annual inspection they claimed was "overdue" when it was only 10 months since the previous inspection. Staff at "head office" which deals with maintenance issues are hit and miss. Some useless, some very efficient. First property had a lot of problems, landlord was useless, Sequence did very little to sort out a rodent problem, I paid for pest control myself. Second property was a better house & better experience but on terminating my lease, due to becoming a home owner myself, they tried to charge me for additional rent after the lease expired, and after I had moved out, and then tried to withhold it from my deposit. .Also tried to make me pay for council tax and utilities after I moved out. The staff you deal with do not seem able to comprehend legal issues put to them, not sure what kind of training they have.

Total disaster - Avoid, avoid, avoid.

Sequence Homes serviced Foxs & Sons landlords with rented property.

We too have the misfortune to use Sequence Homes as they were part of Fox & Sons.

Nothing could be fixed, every issue is problematic, and incompetent inexperienced employees who have no clue on how to service Landlord.

For the past 1 year and a bit, we had no end to the nightmare of having to manage our property from abroad despite paying for full management service.

Up to today, we are still waiting for the solution for both our Tenant and us.

Nightmare Agent from Hell - Avoid, avoid, avoid.

Awful, do not use

Have had the misfortune to be a Landlord with two properties - accidental landlord, not running a business - managed by Sequence.

Catastrophic service levels... in the last two months for example they failed to implement an agreed rent increase and now, having applied it retrospectively, refuse to pay out the missing balance to me.

Unable to manage their accounts and with a very poor set of contractors/suppliers so any maintenance issues are trebly problematic. When there is a payment issue - rare with two gold star tenants, both five years in situ so is always of Sequence's own making - they actually add no value whatsoever.

Avoid. I'm being told that I am contracted to a six month break period. Will be instructing a solicitor after completing this review to deal with these... unusually, words fail me.

Main contact is from Hertfordshire and admin done in Suffolk. Both my properties in Berkshire. What a fool I have been.

I am extremely disappointed with Sequence Letting Agency. Since moving into the property, I have faced numerous issues including dampness, poor heating, and low water pressure. These problems were first reported in November 2024, but despite my repeated attempts to get them resolved, the issues still persist due to their unprofessional and untimely responses.

The property has become uninhabitable, and I have had to serve notice on the lease. However, Sequence is now demanding that I pay all bills until they find a new tenant, despite the 12-month contract. This is completely unacceptable.

I strongly advise against putting your trust in Sequence. Their poor communication and lack of professionalism have made this experience incredibly frustrating.

You need to be careful if your estate agent is part of this parent group. They have terrible customer service, take ages to respond to emails and despite being given the go ahead from our landlord they are taking ages to return our deposit. Be a relief once we can end communication with them.

Double-check if your local real estate agency is affiliated with this group or Connell. If it is, avoid them at all costs. They have the worst customer service; they don’t answer the phone and don’t provide emergency contact information for repairs. If there’s zero star, I would have given them a zero star.