Agnes Lynch

Total disaster - Avoid, avoid, avoid.

Sequence Homes serviced Foxs & Sons landlords with rented property.

We too have the misfortune to use Sequence Homes as they were part of Fox & Sons.

Nothing could be fixed, every issue is problematic, and incompetent inexperienced employees who have no clue on how to service Landlord.

For the past 1 year and a bit, we had no end to the nightmare of having to manage our property from abroad despite paying for full management service.

Up to today, we are still waiting for the solution for both our Tenant and us.

Nightmare Agent from Hell - Avoid, avoid, avoid.

Avoid this agency - Fox and Sons and especially Sequence Homes unless you enjoy troublesome management for your property.

We were unfortunate to have appointed Fox & Sons/Sequence Home to manage our property rented out in 2023.

Despite paying for a full management service, we have to deal with different incompetent employees who are unable to service/fix simple problems for our tenants or follow any of our simple instructions.

Throughout the entire tenancy, we had to constantly appease/dealt with our irate Tenants and solved minor problems that was overblown by Sequence.

We were able to solve minor issues from abroad ourselves whilst Sequence Homes employees were incapable of dealing with it in situ.

Now, 2 months after our tenant moved out, they have as yet to complete our check out/deposit refunds with us and our tenant.

Both our previous tenants and ourselves are still waiting for the solution.

Nightmare Agent from Hell - Fox & Sons + Sequence Homes.

Customer Service and Delivery was fast and good. Regrettably the order was not complete as the inclusive items (esp the memory:card) for the package was not delivered at the same time. It was a few days delay which affected my project being delayed too as was not able to use the camera without the memory card. As a result, the rating was only 4 stars.