3 very capable men, knew what they were doing and soon got the suite put together and Installed. Very professional and polite. Delivery was advised and times kept to.

The delivery crew were exceptional and took care to ensure no damage occurred to the sofa or the home whilst carrying the sofa.
Really took there time to do a good job

Great delivery team and great service from the scs team in general.

This company deserves zero stars. Do not be enticed by their sales tactics or cheap sofas, you will regret it. They are nothing short of charlatans and scoundrels, more concerned with hitting profit targets than providing even the most basic level of customer service.
I placed an order back in December, and months later, I am still waiting for a delivery. I’ve been sent in endless circles with no accountability or resolution. Calling their customer service is a nightmare, you can be left on hold for eight hours or more, and if you request a callback, expect to wait 48–72 hours (if anyone even bothers).
Trying to file a complaint is equally pointless. They either "never receive it" or blame a mysterious backlog. Of course they do, it’s clear they are overwhelmed because this company is fundamentally broken.
The experience has caused me significant distress and wasted time, and I am demanding a full refund as well as compensation for the unacceptable ordeal. Frankly, this company should be liquidated or investigated by Consumer Watchdog or Trading Standards. Their practices are misleading, exploitative, and disrespectful to customers.
Avoid at all costs.

Huge choice of furniture. Very helpful and experienced staff. Chose two lovely settees

Staff very helpful and friendly, and your prices and quality were good

Although it arrived a couple of months after first predicted that was a bonus for us as our move was delayed. Our sales rep kept us updated throughout and was really helpful. The Ferndale grey corner sofa is beautiful and the delivery was good really helpful and polite chaps.

The delivery team were polite,cheerful and very careful. they took great care in assembling my new leather sofa. I would definately not hesitate in using them again.

Very efficient guys unpacking and removing all
Packaging, very quick, Bonaci was the delivery Courier company AAA+

Sales assistant answered all our questions straight away making the purchase of a sofa very easy.

Abz the store manager was lovely, he helped us out amazinginly with what we needed, recommend him 100% - Thanks Abz

Great range, and Dany was phenomenally helpful and knowledgeable about the selection!

Abz the store manager was so nice and so helpful! Our experience of the store in Stevenage was really fab.

Really looking forward to getting my new sofa!! Will write another review when that happens!

Bonach and his colleague delivered the sofa very efficiently. They arrived on time, were polite and even removed their shoes so they get my newly cleaned carpet dirty. Very pleased and I would strongly recommend again.

Great experience overall…from the buying ( with help from pleasant sales chap ) to the delivery…both delivery guys were very careful and efficient…couldn’t rate SCS more highly after this.

Very helpful, friendly, cheerful chappies made the whole experience a pleasant one. Very happy with my purchase and delivery.

Awesome service. Delivered as arranged.

The worst customer experience I have ever had.

I ordered a sofa set from SCS on 13th October 2024 from Bianca and Abs at the Stevenage shop, with an estimated delivery date on 22nd November (as per my order confirmation). However, I have not yet received my order and today it is 25th February 2025.

Staff did not process my order until 23rd October, despite me paying a £1,500 deposit on 13th October when my order was placed. I was told that the manufacturer cut-off date for Christmas delivery was 21st October and therefore I will not be receiving my sofas in time for Christmas.

I was then told to expect delivery in mid- January 2025. I have not received my order and nobody can give me an estimated delivery date (the system still says 10th January, despite it now being the end of February).

I have telephoned the contact centre multiple times and cannot provide any sort of status update. They promise to investigate and ring me back, but nobody calls me back. I was due a call back yesterday from Ryan, a call centre team leader, and he did not call.

The call centre wait times are over 250 minutes long, which is unacceptable. I spend hours on hold, waiting for somebody to answer the telephone. And when they pick up, they fob me off.

Staff from the Stevenage team do not email me back and are now ignoring me (I have 8 unanswered emails from them since January).

SCS cannot treat their customers this poorly. You have had £1,500 deposit money from me since I placed the order in October and nobody can give me the courtesy of updating me on the whereabouts of my sofas. Absolutely disgraceful.

Have ordered 4 sofas from SCS over the year and have always been pleased with them