Absolutely shocking experience
Absolutely shocking experience, pushy sales but they don’t deliver on any thing they’ve said.
Called me difficult because I didn’t want to pay a private courier £100 upfront & get my delivery charge refunded up to 5 working days later (just to point out this was after not having the delivery for the past 3 planed dates) so felt like either pay £100 or don’t get the sofa.
Then the storage pouffe was later than planned & they kept changing their dates & expecting us to always be available for them.
The sofa came with stains (granted the store gave me cleaning solution & sponge to clean) & pouffe came damaged & was told the driver will report it & gave us no instructions on how we could report the damage.
Store manager advised using the no interest finance option as we didn’t have the total funds on that day & planned to return a week later but he wanted to push the sale.
Told that payment would not be taken until delivery yet I noticed I payed from the original delivery date & not when I received the Pouffe.
The positive:
They did give us lamps & a cushion at a cheaper rate due to use being messed around (with the sofa delivery).
We love the furniture & it was the best quality for the price & most definitely happy with the purchase just wish the journey was bettter.
Reply from ScS Sofas
Good Afternoon Ben,
I hope you are well,
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that you did not have a positive journey with us and can completely understand how disappointing it must have been for you.
Please accept my apologies for the issues that were experienced regarding your delivery and any inconvenience that this may have caused you.
I will certainly pass on your comments as this does help us to make improvements and provide better service moving forward.
Kind Regards,
Lynsey - ScS Social Media Team
