Fantastic service from the moment we stepped into the store and were greeted and assisted by Abjal a few months ago in Stevenage. Sofa arrived today and it is PERFECT! The delivery guys were very help... See more
Location
Switch locationUnit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN Stevenage, Hertfordshire,, GB
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Absolutely shocking experience, pushy sales but they don’t deliver on any thing they’ve said. Called me difficult because I didn’t want to pay a private courier £100 upfront & get my deliver... See more
Company replied
Verified
We bought sofa from shop floor. Salesman,Elliot,very helpful & not pushy. Delivery 7 days later.kept informed of delivery slot & they arrived when they said. Delivery guys Simon & Dan very cheerful &... See more
Company replied
From start to finish, scs brilliant including drivers. Staff in SCS extremely helpful, polite and knowledgeable. When it came to delivery day, very helpful regarding the tracking app. Even received... See more
Company details
About ScS Sofas - Stevenage
Written by the company
ScS Sofas
Visit ScS SofasThe Sofa Specialists
With over 120 years of experience, we’re proud to bring you a fantastic range of stylish and affordable fabric and leather sofas.Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN, Stevenage, Hertfordshire,, United Kingdom
- 01438 341620
4.4
Excellent
957 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Delivery was perfect
Delivery was perfect. Gave me a delivery time and kept to it. Set the furniture up and took away all the packaging. A really easy experience, will definitely use this company again in the future.
November 22, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Customer service when buying the sofa…
Customer service when buying the sofa was amazing and staff listened to what we wanted. Delivery was amazing and sofa arrived in time as well. Sofa we brought only came with one set of feet. And the sofa bed we brought is so uncomfortable you can feel all the metal from the bed frame underneath and the seats them selfs are too soft that they sink into the folding bed underneath. This is causing my back to hurt and sitting on the sofa is uncomfortable. I’ve emailed SCS sent photos no one has come back to me,
September 30, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Good Morning Tracey,
I hope you are well and thank you for your review.
I am very sorry to see that concerns that you have with your furniture and that you haven't yet received a response from our aftercare team.
We are working hard to respond to our customer enquiries as quickly as possible and apologise if this is a little longer than expected at the moment.
If you would like to discuss this in the meantime then please give us a call on 0191 7313300 and the team will be happy to advise on the next steps.
Take care and we look forward to speaking with you.
Kind Regards
Lynsey
Customer Experience | ScS
We had an amazing first experience…
We had an amazing first experience buying our first sofa for our home!
Kobby was very informative and welcoming also friendly , we didn’t feel any pressure buying the sofa.
willing to go the extra mile to help us always greets with a smile and approachable.
Thank you so much kobby for making our first experience a great one!
October 26, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service from Stevenage store…
Excellent service from Stevenage store especially Kobby. Also excellent service from delivery people - shame delivery was delayed by 2 days because store didn't confirm date with courier.
October 22, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Simon and Simon
Simon and Simon were friendly and fantastic. The sofa was delivered, positioned and unwrapped with the wrapping taken away. I couldn't have asked for a smoother delivery. The online tracking made it easy for us to be ready for them when they arrived. :)
October 15, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Had a great experience in store in…
Had a great experience in store in Stevenage, Kody very professional and helpful.
Kept well informed on the delivery time slot Graham and Martin were very polite and professional. Excellent service, well done SCS brilliant customer service from start to finish
October 11, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Kobby at the Stevenage Store is an…
Kobby at the Stevenage Store is an absolute star. He is so helpful without being pushy. He showed us some different sofas and gave us options to purchase. He is very friendly, knowledgeable and personable. We bought 2 sofas and he has arranged for the collection of our old one. We had already been to other furniture stores on the Roebuck complex however the customer service in no way matched the service we received from Kobby. He really is an asset to SCS and we wish him all the best with his career. Victoria Belcher
October 10, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Hibiscus suite
Polite and very helpful kept in contact at all times. Perfect sale and delivery from start to finish
.
October 9, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff member who helped us in the…
The staff member who helped us in the store was polite, pleasant, approachable and very professional. The drivers who delivered the sofa yesterday were very polite and professional, kept us upto date on timings. Very happy with the overall service.
October 5, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great quality sofa and the delivery…
Great quality sofa and the delivery guys were great
Thank you
October 5, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Not fit for purpose!
I ordered, paid for, and waited 8 weeks for the delivery of my sofa. The wrong sofa was delivered and slightly scuffed during delivery. I waited a week for contact from SCS, 1 missed call. So i visited the local SCS store and spoke directly to the store manager. Not at all interested and just put me on the phone to customer services. 3 weeks later and after several phone calls by me to SCS i am no closer to a resolution and feel that i am being ignored by SCS. Next step will be to visit the store with a banner, stand outside and warn other potential customers to think twice before dealing with SCS. Not fit for purpose!
September 17, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Good Afternoon Peter,
I hope you are well.
I am very sorry to see the incorrect goods were delivered, I can understand how disappointing this may have been for you.
I can see we have been trying to contact you to advise we are able to replace the sofa. I have tried to call this morning but the number advised it was busy and the line got disconnected.
Please call us on 0191 731 3300 to discuss further or email socialmedia@scs.co.uk.
Kind Regards
Tegan
Customer Experience | ScS
Abz is a great salesman with a great…
Abz is a great salesman with a great balance of customer service and knowledge. very helpful thanks again. looking forward to our lovely new sofa.
October 4, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Couldn't be any better
The whole experience was great, salesman was very helpful. The delivery men couldn't be any better. Called to let us know they were on there way, delivered, unwrapped and checked the sofas and took all rubbish away with them. All great. Sofas are lovely.
October 4, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Efficient delivery and communication as…
Efficient delivery and communication as always. Compared to last delivery when the sofa was unpacked legs put on and packaging taken away. I guess I expected the same but unfortunately wasn’t the same. Sofa was delivered and driver and co left as they didn’t want to block the road. I was left with a wrapped up sofa! Apart from that sofa is wonderful just waiting for husband to get in tonight to put it together.
September 27, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Highly recommended
I have consistently had such helpful and friendly service at this Stevenage store, recently Kobby went above and beyond to help me obtain the sofas that I wanted
September 11, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Verified
Fantastic staff
Fantastic staff, who listened to what I was after, and used her knowledge to help me get what I needed in a chair without being pushy.
September 17, 2024
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We visited many Sofa stores and whilst…
We visited many Sofa stores and whilst the wife was in her element I found it painful. However, when we went to SCS Stevenage we met Bianca who listened to what we were after and showed us several sofas resulting in us purchasing. She was very polite, helpful and above all listened to what we needed. Would very much recommend. Thank you Bianca.
September 22, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Verified
The store manager was very helpful and…knowledgeable about your goods with no pressure to buy
The store manager was very helpful and knowledgeable about your goods, I felt comfortable with his advice and found exactly what I wanted, no pressure and we left to think about it and returned to place an order, a very nice experience
September 13, 2024
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Verified
Lovely friendly knowledgeable staff.
Lovely friendly knowledgeable staff.
Kobby was very helpful.
Delivery was prompt and again lovely staff.
September 15, 2024
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brad and Travis were brilliant
Brad and Travis were brilliant. On time, friendly and super strong getting our sofa upstairs in our town house! Customer care 11/10! Great guys. Thank you!
September 20, 2024
Unprompted review
Reply from ScS Sofas - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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