Ross Cycles Caterham Reviews 488

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the business for its exceptional service, highlighting the friendly and competent staff. People appreciate the convenience of services like bike pick-up and drop-off, along with the prompt attention and quick turnaround times. Consumers also value the honest advice provided, with no pressure to opt for more expensive options. The business is also commended for its fair pricing and the ability to solve mysterious bike issues. Reviewers are particularly impressed with the quality of work, noting that bikes often feel brand new after being serviced. The business's commitment to going the extra mile, such as re-routing brake cables or ensuring child seat brackets are fitted correctly, further enhances customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Having recently acquired a Giant that had sat unused for 10 years in a shed, I booked it in for a Silver Service. Minimal parts required but now runs smoothly and everything cleaned up and working pro... See more

Rated 5 out of 5 stars
Verified

After reading the reviews, I booked service with Ross and mentioned indexing & noise issue. He completed the service ahead of schedule, and the bike has been running smoothly and quietly ever since. '... See more

Company replied

Rated 5 out of 5 stars

Took 3 bikes in wanting a good turnaround time and all 3 super bikes setup ready for summer use and big rides. Niggles on all 3 resolved and communication, setup and turnaround was brilliant. Will b... See more

Rated 5 out of 5 stars

We’re always delighted with Ross’s work and honest advice. He also has a great collection and delivery service that makes things so easy. Thanks Ross!

Rated 5 out of 5 stars
Verified

As always, Ross did a thorough, professional job, taking care to pick up anything that needs attention. Always friendly.

Rated 5 out of 5 stars
Verified

Easy to book a puncture repair online; Ross also found that one of the brake lines had frayed and replaced this to ensure my daughter continued to be safe on her bike. He even noticed that I had paid... See more

Rated 5 out of 5 stars
Verified

I contacted Ross to see if he could fix my e-bike (the chain would sporadically slip). I took it to him and he confirmed he could fix it. Repair time was quick. He was open/ honest with the price.... See more

Rated 4 out of 5 stars
Verified

Whilst Ross was not able to meet the two day turnaround he did a great job on the bike and gave the bike a thorough clean before I collected it. Overall a good experience and I will definitely be retu... See more

Rated 5 out of 5 stars
Verified

I was particularly impressed with how Ross replied the same day to my email enquiry. He collected my 2 bikes and beautifully restored themand returned than earlier than expected. Great service and ver... See more

Company replied

Rated 5 out of 5 stars
Verified

Great job done on a silver service for my bike which was in need of some minor repairs and a good service. Thoroughly top job feels like a new bike again and done in a prompt manner at a reasonable co... See more

Company replied

Rated 5 out of 5 stars
Verified

As always, the work was done thoroughly and the bike is now in excellent order again. Looking forward to taking it on a long ride!

Rated 5 out of 5 stars
Verified

Always do a great job servicing both my road bikes- one di2 and one older campag gearset. Friendly and knowledgeable. Grateful to have Ross Cycles close by.

Rated 5 out of 5 stars
Verified

Very friendly and knowledgeable. Sorted stabilisers on my son’s bike and also went above and beyond and re-routed the brake cable. A true gem of a local business. Will definitely use again in the futu... See more

Rated 5 out of 5 stars
Verified

Booking process was very convenient. Advice given was honest and knowledgeable. Checked happy with prices before proceeding with work. Will use again.

Company replied

Rated 5 out of 5 stars
Verified

As ever Ross serviced my bike with care and consideration and his customary professionalism. All done in a timely manner too! Thanks very much Ross

Company replied

Rated 5 out of 5 stars
Verified

Found the owner who fixed my daughters bike very helpfull and polite and charges a very reasonable price.

Rated 5 out of 5 stars
Verified

The fact that Ross Cycles will collect and return your bike for repairs makes life a lot easier.

Rated 5 out of 5 stars
Verified

Ross replaced gears, brake pads, derailleur and rear wheel. Great job and feels like a different bike. Smooth, quiet ride and no more creaking!

Rated 5 out of 5 stars
Verified

Ross cycles dealt with my puncture quickly and effectively.

Rated 5 out of 5 stars
Verified

Ross always gives good advice and his work is always excellent. Recommended.

Rated 5 out of 5 stars
Verified

Ross is such a loverly guy. Fixed my wheel perfectly and within the agreed time and at a fair price. I have other bikes that need repairs and I will absolutley be using Ross again. Thanks

Rated 5 out of 5 stars
Verified

Ross as always communicated well, delivered quality parts and tweaks on time. He also gave good advise. Highly recommended

Rated 5 out of 5 stars
Verified

Easy to use website, booked a puncture repair and decided on a service and lights when I dropped the bike off. Ready in days and looking clean with all issues fixed.

Rated 5 out of 5 stars

Amazing service I had a last minute emergency, and they fitted me in, on what already looked like a very busy day. Made my 16 year old bike feel brand new again! Will definitely be using agai... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing service that includes pick-up and drop-off. Throrough workmanship as always. So lucky to have this on our doorstep.

Company replied

Rated 5 out of 5 stars
Verified

Amazing Service! I love the service that Ross Cycles provides as it is very convenient and personalised. I can't recommend it enough.

Company replied

Rated 5 out of 5 stars
Verified

Bought two Christmas trees at the shop and both were better quality than anything else I have bought previously. I will be back next year again!

Company replied

Rated 5 out of 5 stars

Great set up on the bike. Got rid of 2 noisy gremlins and bikes running better than ever. I always find what I need at this bicycle store. They have a well-stocked inventory that caters to all types... See more

Company replied

Rated 5 out of 5 stars
Verified

Always come on time. A great service, collecting the bike, servicing it and dropping it off again withing 5 days.

Rated 5 out of 5 stars
Verified

Had my Ribble CGR serviced for the first time. Excellent service, great advice and really professional. Would definitely recommend Ross.

Company replied

Rated 5 out of 5 stars
Verified

Prompt attention and quick turnround, good advice with no pressure to take the more expensive option (although I did).

Rated 5 out of 5 stars
Verified

Friendly, competent service. Gave time willingly to also discuss other bicycle topics (tubeless tyres, etc.)

Company replied

Rated 5 out of 5 stars
Verified

I would highly recommend Ross Cycles, he was knowledgeable, helpful and polite. Will definitely be returning.

Rated 5 out of 5 stars
Verified

Great friendly service from Ross Cycles. If I have a problem with one of my bikes, he always has the solution which is turned around quickly.

Company replied

Rated 5 out of 5 stars
Verified

Really good friendly professional service. Can’t recommend Ross highly enough

Company replied

Rated 5 out of 5 stars
Verified

Great communication, speedy and good price. Thank you Ross!

Rated 5 out of 5 stars
Verified

Always great service, brilliant tree to the door, your my go to for a Christmas tree.

Company replied

Rated 5 out of 5 stars
Verified

Done a great job on my daughter’s bike. Will definitely use again

Rated 5 out of 5 stars
Verified

Got bike serviced, great communication throughout and pickup/delivery made it very smooth.

Rated 5 out of 5 stars
Verified

Always friendly, always reliable, always well priced. Will always use Ross!

Company replied

Rated 5 out of 5 stars
Verified

The Agatha Christie of bike repair, always solving mysterious noises.

Company replied

Rated 5 out of 5 stars
Verified

Professional service, honest and fair pricing. Highly recommended

Rated 5 out of 5 stars

Excellent job done on a couple of bikes. Very reasonable and professional dealing. Friendly, helpful and knowledgeable. Happy to do business with Ross again.

Rated 5 out of 5 stars

Great dealing with Ross. Went the extra mile to ensure my child seat bracket was fitted correctly. Ross is very helpful and did a great job on, my very run down, bike.

We perform checks on reviews


Company details

  1. Bicycle Repair Shop
  2. Bicycle Store
  3. Bike Accessories Store
  4. Used Bicycle Shop

Written by the company

Need a bike service? We offer collection and delivery or drop off to shop options all bookable on our website. We stock two hybrid e-bikes and we also supply and fit e-bike conversion kits suitable for leisure or utility bikes. Get in touch via the website which has various 24/7 messaging options.


Contact info

5.0

Excellent

TrustScore 5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star


Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars
Verified

Made it easy

The fact that Ross Cycles will collect and return your bike for repairs makes life a lot easier.

August 27, 2025
Advertisement
Rated 5 out of 5 stars
Verified

E bike chain

I contacted Ross to see if he could fix my e-bike (the chain would sporadically slip). I took it to him and he confirmed he could fix it. Repair time was quick. He was open/ honest with the price.

I only use Ross for my bicycle and if he sees something else that needs doing or could need fixing in the future, he’ll let you know and will only sort that if you want him to do so.

I highly recommend Ross Cycles.

August 4, 2025
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look