Christopher Holliman

As always, the work was done thoroughly and the bike is now in excellent order again. Looking forward to taking it on a long ride!

Excellent choice of products and a rapid delivery. Avoids buying the complete system from new!

The sales staff were well informed and helpful without being pushy. They took time to ensure the purchase was correct

Octopus man it easy to ensure accurate usage costs and keep me advised of the best tariff to use. Which? are quite correct to consistently rate them highly.

The goods were in stock and very easy to collect

Easy ordering on line with swift delivery of a great product

Communication is always clear and timely and, on the few occasions I have needed to contact the company, the response has been helpful and effective. This has not been my experience with other providers.

The staff at Octopus went out of their way to make a switch for my mother simple and enable me to operate the account online alongside my own. In stark contrast to the previous supplier, their helpful approach and excellent online product made everything easy to operate. I would not hesitate to recommend them.

The helpful advice and guidance from the booking clerk made the process easy

While the website is very easy to navigate, I have had an issue with a purchase. I bought a rucksack for my son which, unfortunately I had to return for minor issue. I re-ordered the same model and colour scheme, only to be told a few days afterwards that this was not in stock. It would have been helpful to have known this at point of purchase. A great shame as the product looks good.

The new dishwasher was delivered on timer and the old one removed swiftly. They could not instal due to a plumbing issue, but an allied firm came the following morning and sorted it out quickly. All very efficient and pleasant to boot.

While frightening that the fixed tariff has increased by around 100%, it reflects the market price rises. The cost of hedging has also risen dramatically and I would rather have certainty of cost per month that one subject to the variance in market prices over the year. Which? consistently rate Octopus for their approach and I have no reason to doubt them.

Very efficient, friendly service as always. Ross and his team have done some significant work on my bikes in the past and, although this was a simple brake repair, this was completed quickly and fully. Great to have this capability close on hand.

We could not trace the tickets being delivered by mail and, with less than 24 hours to go, Ticketmaster arranged for collection at the venue. This ran very smoothly, so a big thanks to the people involved.

I asked Octopus if I could reduce the balance on my account as it seemed a little high. Semir came back very quickly with a good suggestion which he has now put into action. Considering the backdrop of the pandemic and the low level nature of my query, this was a great response and shows the empathetic nature and problem solving ability of the team.

Rapid turnaround on click and collect and easy to pick up from the Kenley store

Excellent service from the team at eSpares. A part I had from them was faulty, so they replaced it overnight at no charge. Simple process to send the old one back. Couldn't ask for better service.

I was told when the strings i wanted were back in stock which, once ordered, arrived quickly. I haven't used them yet - waiting for gigs to re-start - but don't doubt that they will be as advertised.