AL

Alex

United Kingdom

Reviews

Review of IQ Doctor

Review of Moonpig.com

Review of Ross Cycles Caterham

Review of VioVet


Rated 1 out of 5 stars

Great pricing doesn’t matter if you don’t receive the order.

Viovet has great pricing. I set up a repeating order for cat food. Early on in the subscription one delivery came very late, but I let it go and carried on with the subscription. It’s been okay for the past few months.

However, the most recent delivery was dispatched- and then I received an email from the carrier to say the delivery had been cancelled. No explanation, no communication from Viovet. It has been five working days since I contacted Viovet. They have over £70 of my money, and I have no cat food in return.

I’ve cancelled my repeating order. No matter how good the pricing, if they don’t actually deliver the order then it’s clearly a false economy. Such a shame.

Looking forward to seeing if I get a response here following multiple ignored emails.

August 28, 2024
Unprompted review

Reply from VioVet

Hello ,

We're really sorry about the issues you are having - this is not the standard of service that we want to provide and thank you for bringing this to our attention.

I can see this was undeliverable by Amazon and a full refund has since been provided.

We are very sorry that this experience with VioVet was not a positive one. We take customer experience very seriously and I really hope that you can accept our apologies for the inconvenience this has caused you on this occasion.

Should you require any further assistance, please do not hesitate to get in contact again.

Kind regards,
VioVet Team

Review of ManyPets Pet Insurance


Rated 1 out of 5 stars

Shockingly slow claim handling

Shockingly slow claim handling. My claim has been with Manypets for more than 6 weeks. I had to call them to find out what was happening; it turns out they hadn't requested the necessary information from my previous vet - and clearly would not have done had I not called. My old vet returned paperwork as soon as it was requested.

A week later and still no update. I spoke to customer services (after 30 minutes in the queue) who said they'd accelerate my claim (why not already done?!) but still couldn't guarantee it would take less than another two weeks.

I have already put in a complaint, and will escalate it to the Ombudsman if the complaint (separate to the claim) is not resolved within the mandatory eight weeks. I'm not holding my breath.

Absolutely dreadful service levels. I wish I'd gone with Petplan.

A quick edit: I note from other reviews that they've been saying they are 'busier than usual' since at least August 2023. They're still using the same excuse. Be warned.

May 22, 2024
Unprompted review

Reply from ManyPets Pet Insurance

Hi Alex,

Thanks for reaching out. I'm sorry its taking longer than expected to pay out your claim and that you needed to complain. We'd love to look into this for you and get this sorted, we requested further information so we could find your policy but you didn't provide it. Please let us know your details and we'll be happy to help!

Sadie
The ManyPets Team

Review of Jolee Tablecloths


Rated 5 out of 5 stars

Love our new oilcloth…

I absolutely love our new oilcloth tablecloth. It’s proper oilcloth rather than pvc and is a beautiful print. Even with finished edges it came pretty quickly. Would definitely order from here again.

November 1, 2023
Unprompted review

Review of Mia Tui Ltd


Rated 5 out of 5 stars

Very happy with my purchases

I’ve had a couple of rucksacks for work from Mia Tui. They’re good quality and great value; plus it’s worth waiting for discounts which tend to be regular and generous. It seems like a nice firm - UK based.

October 20, 2023

Review of Furniture Village

Review of DPD UK

Review of Nooz Optics


Rated 4 out of 5 stars

Love these glasses

Love these glasses - I have a couple of pairs in different colours. They are so lightweight and easy to wear.
The case is a bit fiddly, and shipping is relatively expensive (though they’re coming from France so we know what to blame for increased import costs).

September 12, 2022

Review of cars4youdirect.co.uk


Rated 5 out of 5 stars

Our first service with Cars4You

Our first service with Cars4You, which were recommended by a neighbour. They have been very friendly and helpful, and did the best they could to quickly source and fit an unexpected couple of new tyres.

August 26, 2022
Unprompted review

Review of Beds on Legs Ltd


Rated 5 out of 5 stars

Happy bed buying!

This is the second time I've bought a bed and mattress from Beds on Legs. Great quality products and good customer service: I got a call to see if we'd like to have the deliveries combined, which was much appreciated. Would definitely recommend.

August 4, 2022

Review of Stringberry


Rated 5 out of 5 stars

Nice case

Nice case - sturdy and pretty design, delivered quickly.

April 30, 2022

Reply from Stringberry

Dear Alex,
Thank you very much for your 5 star review.
We are very pleased to hear that you think your 'Magical Nights' tough case is sturdy and pretty. It is also wonderful to hear that it was delivered quickly.
Many thanks for letting us know - your feedback and support are both much appreciated.
Kind regards,
Alice

Review of Checkatrade.com


Rated 5 out of 5 stars

Very useful to find reviewed suppliers

Very useful to find suppliers when you don't already have a local recommendation. The reviews from customers are really helpful. I've found a number of suppliers through Checkatrade and they've all been good.

September 16, 2021

Reply from Checkatrade.com

Hi Alex, thanks for taking the time to leave this Five-Star review. We are really pleased that you found Checkatrade helpful in your search for a tradesperson. Many thanks, Jenna.

Review of ZAVA UK


Rated 5 out of 5 stars

Trustworthy service

We used Zava for Day 2 tests on return from Greece. Not the cheapest, but the cheapest tend to be fraudulent- and still a decent price in comparison to others. We ordered tests whilst on holiday and they were waiting for us when we arrived home. Very easy to self administer, and results have come through promptly.

August 26, 2021
Unprompted review

Review of musicMagpie


Rated 5 out of 5 stars

Great service

Absolutely delighted with the iphone we ordered. ‘Very good’ condition looks flawless to me, and it arrived very quickly, well packaged with a charging cable and the pin you need to release the SIM. Very good.

August 12, 2021

Reply from musicMagpie

Hi Alex,

We’re so pleased you’re happy with your order from musicMagpie! Have you heard of our refer a friend program? You can get 10% off your next order when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/store/refer-a-friend

Thank you,
Rebecca
musicMagpie

Review of iSmash


Rated 5 out of 5 stars

Five star service at St Pancras today

Five star service at St Pancras today. Lovely friendly team who were able to replace a badly smashed screen in 30 mins and took the time to test and fix a minor problem. Plus they kindly didn’t tell me off for bringing it in with a flat battery 😃. Thanks!

March 9, 2021
Unprompted review

Reply from iSmash

Thank you for your feedback.

We are delighted to hear your experience with us has been positive, we really appreciate you taking the time out to share your experience with us.

I'll be sure to relay your message to our St Pancras team.

Thank you again for taking the time to share your experience with us.

Review of Store Insure


Rated 5 out of 5 stars

Straightforward, good value

Very easy to apply, and by miles the best quote we got, either from storage insurance specialists or the self store place itself.

February 8, 2021

Reply from Store Insure

Thank you Alex for reviewing our website. We always appreciate the feedback. 😊

Review of B Moved Limited


Rated 5 out of 5 stars

First class friendly service

First class service! I needed an awkward piece of furniture to be moved up one floor (having failed to do it ourselves, we realised we needed professionals), and within 20 minutes of calling B Moved it was done and dusted as they were able to get a team to stop off on their way to another job.

Very friendly team and helpful from start to finish. Thanks so much!

August 13, 2020
Unprompted review

Review of Northandsouthwines


Rated 5 out of 5 stars

Top notch!

Top notch! Lovely wines at good prices. We live locally and used Uber for today’s delivery. Got our wine within 15 minutes - fab!!

April 22, 2020
Unprompted review