Rich Tone Music Reviews 16,327

I have been looking for this model of Bass for years as it was my first Bass back in the 1970s. Unpacked it today and I am delighted with the condition for a fifty year old Bass. Very well packed. Onl... See more

Impressed with staff member finding out something he didn't know and phoning me back. The product, a sustain foot pedal, arrived when expected, in good condition. It was well packaged and worked perfe... See more

I ordered a whammy bar for my strat in September 2020. I was notified upon ordering that it would arrive in November 2020 and to be fair it did! I prefer to support smaller retailers rather than Amazo... See more

I’ve bought from Rich Tone occasionally and sold to them many times and always found them to be exceptionally good. They make selling to them particularly straightforward and for that reason I’ve stop... See more

Rich tone are the number place for instruments with a terrific part exchange policy that is clear and fair. I've been busing instruments for 50 years and there's no store that comes close to what they... See more

Over many months I have sold unwanted guitars and equipment to Rich Tone Music. The process was straightforward and without any stress. I received a fair price for the goods and the money was in my ac... See more

I’ve used Rich Tone Music “sell your gear” form once before, both time they have been very fair with their evaluations have honoured it when they have received the item. The last time I sold... See more

Super knowledgeable team that really take the time to help you understand instruments and amps so you can be confident you’re buying the right kit for you. Really easy trade-in process too.

I've bought new and pre owned guitars, amps and accessories from Richtone Music and also sold gear to them and traded in gear as well. On the purchase side, I've always been very happy with the compet... See more

Straight forward process to sell our guitars and amp, came back with a price that was very favourable. Called into the store and completed the sale quickly and received the price offered - very happy.... See more

I have dealt with Rich Tone quite a few times over the years.I find them to be extremly helpful and knowledgable on every occassion.As a customer selling equipment to them I find them very fair with... See more

Having used Rich tone for selling gear and also part ex, can say they make both process’ really easy and offer great prices

It must be the best guitar shop in th UK. I’ve been there many ,many times and have always been impressed by the staff. They are friendly and knowledgeable. I’ve bought quite a few used guitars from R... See more

Spot on every time I visit, the staff are always welcoming and make you feel at ease and ready to help you whatever you are there for.

Word of advice. If you buy a vintage / old / been around the block a few times guitar, make sure you ask them to check the electrics haven't been modified and other internal hardware is there before... See more

Have bought multiple items from Richtone and part exchanged. Never had an issue, always one of the first places I check

Great people, purchased my Gibson Hummingbird for very fair price, thanks Richie !

The service I received was amazing, the guys couldn’t be friendlier and more helpful, and the prices offered were more than competitive, will happily be making Richtone my main music store, the select... See more

A great company to do business with, with expert knowledgeable staff and great offers in store.

Have used Richtone numerous times, offered me a rock bottom price stating they would sell my guitar at £2400, then proceeded to sell it at £2799, i expect to take a lose when I px but hate being lied... See more

I recently bought a Schecter guitar from Richtone’s website and had an issue with the battery compartment for one of the pickups. I mailed the guys over the weekend and by Monday morning i had a res... See more

I bought a second hand Gibson Les Paul from Richtone using their online shop. Good price and shipping cost (next day delivery) reasonable. Took me ages to unpack it as it was so well packaged. Guitar... See more

I both bought and sold - great service for the guitar I sold, solid collection process & fast payment. The guitar bought (Burns Marquee) is excellent - not a mark, plays like a dream. Really great s... See more

Straight forward, honest approach. Easy to sell my guitar. They honoured their offer and the cash was in my account promptly, with no hassle following their acceptance of the guitar. And made my exp... See more

I bought a second hand Hiscox EF case from RichTone. It’s an older one because the interior is red rather than the current grey colour. The price was very sensible, it was clean and unmarked. Also del... See more

I was interested in selling a bass to Richtone but living in a rural area I expected it would be difficult and expensive. After a phonecall with Isacc it couldn't have been easier to sell so I was m... See more

I used the “sell your gear” on their website, you get a choice to either part exchange or cash. I opted for a part exchange, the process was really quick and easy. They were really quick to reply a... See more

I’ve just finished unpacking my new/used Schecter PT Van Nuys, less than 48 hours after my first contact with Rich Tone. The entire process has been faultless and Tom’s responses to my first enquirie... See more

I wanted to sell 1 guitar and emailed Rich Tone with photos and description. I received a same day reply & felt it was a fair value & certainly higher than the competitors. I didn't want to trust a hi... See more

Great shop, bought from, and sold to Rich Tone, highly recommended, have a look,

A great music instrument store. Lots of staff and a great range of stock.

Nothing special , sent my pedal back to get fixed after I caught a few wires inside while changing the battery , I sent it back and never got told that I would have to pay extra money for it , i later... See more

Would have been higher but had an unacceptably long wait for delivery .. approx 5 months!!.. was given three dates to expect item.. two were cancelled and blamed on covid.. I must say communication fr... See more

With covid it understandable things are slow, however when you order on eBay online and check to make sure you're buying from a UK seller as so not to wait from China, you expect a certain amount of s... See more

I had a fair enough experience with Rich tone. The product I ordered was not in stock and it took quite sometime to actually get the product. I'm unsure if this was exacerbated by the current Covid is... See more

Delivery very fast but the 2nd hand 6 string banjo I bought was a disaster. The pot fell off. The internal fittings were damaged and a screw was missing. The neck is warped and unplayable. As a pensio... See more

An ‘Ex Demo’ Maschine MK3 turned up not working out of the box. A tamper proof sticker had been scratched off of one of the screws on the bottom, obviously someone had opened this at some point. Befor... See more

Disappointing... I ordered on Jan 23 and received an email confirmation but then nothing. After 10 days and no sign of my order, I called Rich Tone Music to be told the item was out of stock! It seeme... See more

I bought this guitar trainer second hand and it arrived with no lead so I have not been able to try it out yet. I have ordered a computer cable from ebay and it has the wrong connector so I have to o... See more

First guitar lost in transit Probably stolen or delivered to wrong address, or left unattended. Awaiting 2 weeks now for refund/replacement. In meantime I bought cables and another guitar as could no... See more

Ordered guitar 7th December 2020. Arrived 15th February 2021 don't know if was brexit or covid or whatever but had all but given up on it, was supposed to be Xmas present. Think it was supplier probl... See more

I bought a PA system which the mixing desk exploded in my house the first time I plugged it in. I sent it back and asked for a refund as the experience scared me being the guy that supplies a PA for m... See more

Cajon Bass Tube arrived a week after ordering with no box or any form of protective packaging whatsoever. Bearing in mind this is just a thin piece of plastic, I’m amazed it didn’t get damaged in the... See more

Used the online service and received a confirmation informing me that my delivery would arrive by Royal Mail on 30th June 2017. When it does not arrive and I contacted them to inform them they just... See more

The item was advertised on web site pre Christmas in December 2018. Order placed. Delivery. Two weeks. It has finally arrived May 2019. Communication in between times mediocre. The product itself... See more

As I wrote in the title, the selling was fast as well as the payment but now is more than 12 days that I'm waiting for my item and still not receive it yet. people could say shipping is a diffe... See more

Really good experience, the guy helping me in store was excellent, gave me a good price for my gear and the Les Paul Black Beauty he sold me is beautiful!

Very easy to sell my guitars both directly to them and by commission. Received very good prices too

I bought a SH Fender Jazz Performer from RTM about 18 months ago, but never really warmed to it and traded it in for a SH Ultra P- bass, also from RTM. Both were second hand’ ex demo’ / Fend... See more