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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight mixed experiences with the company's products, with varied opinions on their effectiveness. Some people find the products effective, particularly the lip plumpers, and appreciate the visible results. However, others express concerns about the intensity of the tingling or burning sensation associated with certain products, while some others find the sensation too overwhelming for regular use. The opinions on customer service and delivery experiences appear to be inconsistent. While some reviewers praise the prompt and helpful assistance they received, particularly highlighting specific customer service representatives, others express frustration with delayed order, lack of communication, and difficulties in resolving issues such as returns or subscription adjustments.

Based on these reviews

Rated 3 out of 5 stars

The products work and do what they are supposed to do but they aren’t good for everyday use. The plumping feel can get too overwhelming for it to be something I’d use often. But other than that it doe... See more

Rated 3 out of 5 stars

The lip scrub is just a regular sugar scrub The moisturizer is like a Vaseline. The gold collagen mask just moisturizes. The lip plumper pen; (the only thing maybe worth buying) Pros... See more

Rated 3 out of 5 stars

Received it in 2 days which was really fast! It’s a bit overpriced but it works! When you first apply it, it does tingle a lot like it’s super spicy, but if you can stand it, you can definitely see re... See more

Rated 4 out of 5 stars

I was a bit sceptical to try this product after reading mixed reviews but i've been using it for a week now and absolutely love it!! I will admit there is a slight tingling sensation when first applie... See more

Rated 2 out of 5 stars

I have emailed 3 times this week regarding an order I placed, when I placed it I realised it had my old address on the shipping address so I emailed 10 minutes after placing the order. It was still th... See more

Rated 2 out of 5 stars

The products are good but the customer service is appalling. I accidentally added too many items to my subscription and wanted to remove them. The only way to cancel a subscription is by emailing them... See more

Rated 2 out of 5 stars

I honestly have to say this has been one of the worst customer service experiences I’ve ever had. My order already took a very long time to arrive, and because the product was shipped from th... See more

Rated 5 out of 5 stars

This product is absolutely incredible, I use it everyday and it makes my lip look so plump and twice the size. If you want a cheaper and less painful alternative to lip fillers then this is the produc... See more

Rated 5 out of 5 stars

I had a slight issue with an online order and contacted customer services. The agent who dealt with my case was named Olivia. From the outset she was extremely professional and respectful. Ol... See more

Rated 5 out of 5 stars

Customer service is second to none, Olivia was so helpful and sorted out my issue quick and efficiently. The plump it lip product is good for those who want fuller lips without lip filler. I received... See more

Rated 5 out of 5 stars

You have helped to improve the efficacy and longevity of my lip fillers and I do appreciate it. Your members of customer service are professional, and your packing is satisfying to open. Packaging i... See more

Rated 5 out of 5 stars

Works wonders!!! Never had a lip plumper so affective before, my lips last for hours unlike most. I will say it is a very intense tingle, however it is definitely worth the results. 💗💗

Rated 5 out of 5 stars

very helpful and patient. my package got delivered with nothing inside assuming someone must've recognized the brand and they sent my original order until I got what I was supposed to receive! love th... See more

Rated 5 out of 5 stars

My mum ordered me this of off TikTok shop as a present for me and she mentioned that it came more or less straight away. I love the effect it gives my lips and how it’s not too painful but it also giv... See more

Rated 5 out of 5 stars

Amazing products Lovely workers spoke to a lovely woman called Olivia through customer support and never had it be so easy to get the support needed. So polite and helpful. Brilliant products and... See more

Rated 4 out of 5 stars

Lip plump is fab! Sometimes when I apply it, it is more intense than other times and I haven’t figured out the reason for that but I’m kind of a little bit obsessed with the plumping sensation anywa... See more

Rated 4 out of 5 stars

Plump it is a very apt name for what it did to my lips! Genuinely by lips were double the size after about 5 minutes of application. It’s an amazing product however my god it is legitimately painful.... See more

Rated 4 out of 5 stars

Amazing product😩 the plumping effect was real & it genuinely lasted quite a while however the only side effect is the painnn. It stings I’m not gonna lie but it’s worth the results

Rated 5 out of 5 stars

Purchased as a gift for my daughter, she is over the moon and says it works amazingly! Website easy to navigate, quick delivery and packaged well. Will definitely order again.

Rated 5 out of 5 stars

I have been purchasing the plumpit lip gloss for nearly a year now. I won't be without it. Lip injections made my whole mouth bruise for a week and then the effect was barely noticeable once the swell... See more

Rated 4 out of 5 stars

I'm surprised this product has so many bad reviews as it defineitly pumps my lips when I use it. It's a noticeable difference even though it doesnt last for that long. Maybe a couple of hours. It ca... See more

Rated 5 out of 5 stars

The company plump it are very good, if I need to email someone always gets back to me quickly. I bought the contour cream and exfoliate and I find these both to be amazing, my skin is super soft and d... See more

Rated 4 out of 5 stars

Not overly impressed with the lip builder kit I bought but I am going to try the products that plump your lips instantly instead. I’ll give them Both a tru consistently to see how it is. Customer ser... See more

Company replied

Rated 5 out of 5 stars

Genuinely have seen a difference within a week of using the collagen lip plumper. It's absolutely going to be a part of my morning routine now!

Rated 5 out of 5 stars

I loved my experience with Olivia, she was the most kind!!!! She was very straightforward and helpful. She deserves everything and more! 🤗🤍 For the product, I use the volumising lip plumper and it’s... See more

Rated 4 out of 5 stars

Soo, ordered as was really curious if it works, my lips aren’t small but upper lip is much thinner than bottom lip. Delivery from plump it website was quick, even though I didn’t pay for next day d... See more

Rated 5 out of 5 stars

I had a problem with a product - it wasn’t coming out of the tube as expected. I messaged and got an explanation of how to use the product. The response was very quick and very polite/kind. The produc... See more

Rated 5 out of 5 stars

Fantastic products and delivery the lipglosses are really good also the body conturing cream leaves skin really soft and smells amazing

Rated 5 out of 5 stars

Honestly the best lip plumper I have ever purchased! It does tingle for a while once applied however that's what makes them look plumped! Would highly recommend

Rated 5 out of 5 stars

As a lip gloss junkie, I have pretty much tried almost every lip plumper out there. I have to say that Plump It really has what it takes to plump your lips! As long as you don’t mind the burn… I happe... See more

Rated 5 out of 5 stars

I honestly love this company so much. Amazing product that actually works and delivery is so so quick. I had to cancel my subscription and Olivia from the customer service team was so so understanding... See more

Rated 2 out of 5 stars

I dont even know what to say... 15 mins later, my lips are still burning (not as bad as when i first tried it but feels awful) Not sure what to think as it doesnt look like its done anything... think... See more

Rated 5 out of 5 stars

I had been thinking of ordering from this brand for a while and finally took the plunge and then was slightly disappointed when my product was a bit faulty and meant it went on my tongue as was spill... See more

Rated 5 out of 5 stars

Absolutely loved this lip plumper! It’s definitely the best one I’ve used in a long time & lasts ages too!! I’d highly recommend!

Rated 5 out of 5 stars

10/10. Honestly I’m due a lip filler top up so figured I’d give it a go, and wow. Safe to say I may be converted! Nowhere near as painful as actual filler. It hurts for maybe 2 mins if that! And the r... See more

Rated 5 out of 5 stars

I highly recommend Plumpit!! Amazing products 10/10. I’ve often struggled to achieve the perfect pout and PlumpIt definitely adds more drama to your look! 100% works!!

Rated 5 out of 5 stars

The product was amazing and explained fully it came well packaged with no damage and the price was well worth it excellent

Rated 5 out of 5 stars

The quick, polite reassuring reply to my query - no question is a silly question im a first time user

Rated 5 out of 5 stars

I have used the lip plumper for a few years now and I have to say I can t be without it . It does exactly what it says. Fantastic customer service also. It’s my everyday staple and forever in my bag .... See more

Rated 5 out of 5 stars

I really love the plump it no needles lip filler. It does exactly what it says. The lushest plumpest lips for hours after application. Best lip plumper I’ve ever used

Company replied

Rated 2 out of 5 stars

I bought this product after seeing some promising YouTube videos. I have to admit, it arrived next day, so kudos for that. What you get is a very little pen that looks like oversized lip liner. The... See more

Rated 5 out of 5 stars

Love ❤️ love this lip plumper. Best on the market. Fast shipping and quality product. I've purchased more than once.

Rated 5 out of 5 stars

I contacted customer service as I had not received my product, they were very quick to respond and resolve.

Rated 5 out of 5 stars

Love this lip plumper, the plumping feeling isn’t too much and it lasts for hours!!

Rated 2 out of 5 stars

It does sting. Took around 30 mins to cool down. The effect lasts roughly 2 hours. Let alone the burning sensation; it burns the skin above my upper lip too. That looks embarrassing as if I'm failed... See more

Rated 5 out of 5 stars

I have the no needles lip filler kit and it’s amazing, use it for every makeup day I’d highly recommend!

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Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Cosmetics Industry
  5. Cosmetics Wholesaler

Written by the company

LEADING THE CHARGE FOR NATURAL BEAUTY We believe that real beauty can be achieved without the need for needles, knives, and other invasive procedures. We also know that many of us want to enhance our natural features. That’s why Plump It! have created a range of transformative formulations that harness and accentuate your natural beauty in a safe and effective way.


Contact info

3.4

Average

TrustScore 3.5 out of 5

708 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks


Rated 2 out of 5 stars

I have emailed 3 times this week…

I have emailed 3 times this week regarding an order I placed, when I placed it I realised it had my old address on the shipping address so I emailed 10 minutes after placing the order. It was still then delivered to my old address on the Tuesday meaning iv missed out on the order, also considering I had done it for the monthly subscription, if someone from customer service could get back to my emails that would be great

September 27, 2025
Unprompted review
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Rated 1 out of 5 stars

I have contacted customer services…

I have contacted customer services several times in connection with a subscription to sending items back but have had no response. Their returns policy states 14 days from order and by ignoring attempts of contact from me this has now resulted in the return policy being over the 14 day period. Based on my recent experience I do not recommend customer service, the product however delivered good results but I can no longer use due to an allergy.

September 20, 2025
Unprompted review
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Rated 2 out of 5 stars

disappointing

I honestly have to say this has been one of the worst customer service experiences I’ve ever had.

My order already took a very long time to arrive, and because the product was shipped from the UK (and not the EU), I also had to deal with additional shipment fees due to Brexit regulations. That is understandable as a procedure – but what is not acceptable is the complete lack of communication from this company.

When I tried to return the product, I sent several important emails about the process and my refund. I never received a single reply. There is also no phone number available, which means there is absolutely no way to get support.

At this point I don’t even know if I will ever see my money back. This is extremely unprofessional and very disappointing.

If you are considering ordering from here: think twice. The risk of losing your money, on top of the long delivery times and extra fees, is simply not worth it.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

It never worked for me

It never worked for me, a complete waste of money. And the 30 day guarantee full refund is not what was offered to me. Only 20% of the price is given!

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order 2 weeks ago and am still waiting for the item!!

Placed an order 2 weeks ago. Didn't receive it so contacted customer services who said they would arrange for the item to be shipped asap. That was 6 days ago and I have still heard nothing. Had to chase customer services again yesterday and 24 hours later I am still awaiting a response.

August 5, 2025
Unprompted review
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Rated 2 out of 5 stars

No email responses for a month

The products are good but the customer service is appalling. I accidentally added too many items to my subscription and wanted to remove them. The only way to cancel a subscription is by emailing them, and I’ve emailed the support address 3 times over the course of a month with no response from them. There is no other way to cancel these items which seems very sneaky, so I’m going to end up losing money! Feel like this is the only way to get any kind of attention from them as they just aren’t replying to my emails

August 2, 2025
Unprompted review
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Rated 5 out of 5 stars

I have used the lip plumper for a few…

I have used the lip plumper for a few years now and I have to say I can t be without it . It does exactly what it says. Fantastic customer service also. It’s my everyday staple and forever in my bag . I can’t be without it . LOVE LOVE , LOVE

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Plump it

The company plump it are very good, if I need to email someone always gets back to me quickly. I bought the contour cream and exfoliate and I find these both to be amazing, my skin is super soft and dimples are hardly there. No pics though

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Does not work

I ordered the complete lip plumping set and it does nothing at all. Don't waste your money!!!

January 31, 2025
Unprompted review
Plump It! logo

Reply from Plump It!

We’re really sorry to hear you haven’t had the experience you were after with your product.

We have put together some of our favourite tips and tricks that we’ve found help get the most out of your product!
We always advise you to ensure your lips are clean, dry and moisturised before each usage, and it can also help to make sure you are well hydrated as this can impact your results.
Using a lip scrub beforehand can also really help improve your results, as this helps to encourage blood flow in your lips.
As our product contains active ingredients to open your capillaries, you should feel a warm tingling sensation after application. We really recommend starting off with just one click of the product, getting used to the tingle and then building up your clicks and layers of product from there 🥰
You can apply any balms or lipsticks you like before the product if you find the tingling is a little too intense for you (we do also have our Volumising Lip Oil, which is instant results without the tingle!!). Applying these won’t stop your product from working whatsoever, but they can make it a little more comfortable to use.
We suggest massaging the product into the lips using the applicator, as this can help stimulate blood flow and improve your results.
As the active ingredients in our Volumising react with your body to produce results, it does mean that results do vary from person to person, and some people need more layers and clicks than others! This is why it is safe to apply the product as much as you would like throughout the day!

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Rated 1 out of 5 stars

Simply does not work

I bought the instant lip plumper and had high hopes for this product. However, it simply does not work. It tingles, yes, which indicates something is going to happen, but it makes absolutely no difference to the shape or size of my lips. If anything it just makes them look a bit red and sore, but still as small as ever. I tried it a few times over a couple of days, with increasing clicks of product, but nope! Maybe it doesn't work for everyone and others may have better results, I don't know. It definitely does not work for me though.

Also, reading the feedback from the company on other reviews, I am well hydrated (drink 6-8 pints of water a day) and did the whole malarkey of applying a layer, letting it settle, applying another etc. Still doesn't work!

May 13, 2025
Unprompted review
Plump It! logo

Reply from Plump It!

We’re really sorry to hear you haven’t had the experience you were after with your product.

We have put together some of our favourite tips and tricks that we’ve found help get the most out of your product!
We always advise you to ensure your lips are clean, dry and moisturised before each usage, and it can also help to make sure you are well hydrated as this can impact your results.
Using a lip scrub beforehand can also really help improve your results, as this helps to encourage blood flow in your lips.
As our product contains active ingredients to open your capillaries, you should feel a warm tingling sensation after application. We really recommend starting off with just one click of the product, getting used to the tingle and then building up your clicks and layers of product from there 🥰
You can apply any balms or lipsticks you like before the product if you find the tingling is a little too intense for you (we do also have our Volumising Lip Oil, which is instant results without the tingle!!). Applying these won’t stop your product from working whatsoever, but they can make it a little more comfortable to use.
We suggest massaging the product into the lips using the applicator, as this can help stimulate blood flow and improve your results.
As the active ingredients in our Volumising react with your body to produce results, it does mean that results do vary from person to person, and some people need more layers and clicks than others! This is why it is safe to apply the product as much as you would like throughout the day!

Rated 1 out of 5 stars

Avoid the the subscription

Avoid the the subscription! Ordered new collagen lip plumper, arrived and had leaked in the lid, product was awful made no difference, wasn’t even moisturising to the lips - I cannot cancel until I have received 3 deliveries!
Where is that stated on the website.
After those three deliveries I won’t be using this company again.

March 21, 2025
Unprompted review
Plump It! logo

Reply from Plump It!

Sorry to hear about your product leaking, if you haven't already, please contact us about this and we can get it reinstated for you. As for the monthly subscription, it is stated in the 'learn more' subsection before you go to purchase our subscription and it is also stated in our FAQ's.

Rated 1 out of 5 stars

waste of money

i bought 2 products and they DON'T WORK!!! they just make your lips red and it burns a lot. don't buy it. also, i'll tell you what happened to me when i bought the products: Upon delivery, I was asked to pay an *additional customs fee of €17.66*, which I was not informed about at the time of purchase.

Considering that I had already paid *€44 for just two products*, I find it unfair to face unexpected charges on top of that.
Moreover, I placed my order on *April 12*, and the package arrived only *after 24 days*, despite your website stating a *3–4 business day delivery*.

I kindly request a *refund of €17.66*. and don't reply to write me an email, I've already written you many without a response. (Order number 367200)

April 12, 2025
Unprompted review
Plump It! logo

Reply from Plump It!

HI Federica, as explained multiple times on e-mails, we have no influence over customs charges. Customs charges are based on countries and their allowances into the country. This is something you were made aware of during purchase if you wanted to look into the FAQ, but also this is something you are aware of can occur if you purchase from an international brand. Additionally, the parcel was stuck in customs due to you refusing to pay the customs charges, hence the delay in your parcel. We have already refunded you for your parcel which we did as a gesture of goodwill and this is something we do not do often. Thanks.

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