The products work and do what they are supposed to do but they aren’t good for everyday use. The plumping feel can get too overwhelming for it to be something I’d use often. But other than that it doe... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Products Wholesaler
- Cosmetics Industry
- Cosmetics Wholesaler
Written by the company
LEADING THE CHARGE FOR NATURAL BEAUTY We believe that real beauty can be achieved without the need for needles, knives, and other invasive procedures. We also know that many of us want to enhance our natural features. That’s why Plump It! have created a range of transformative formulations that harness and accentuate your natural beauty in a safe and effective way.
Contact info
United Kingdom
- support@plump-it.com
- www.plump-it.com
Replied to 52% of negative reviews
Typically replies within 2 weeks
I have emailed 3 times this week…
I have emailed 3 times this week regarding an order I placed, when I placed it I realised it had my old address on the shipping address so I emailed 10 minutes after placing the order. It was still then delivered to my old address on the Tuesday meaning iv missed out on the order, also considering I had done it for the monthly subscription, if someone from customer service could get back to my emails that would be great
It was very good
Awful customer service
Awful customer service, my order arrived damaged and seemingly opened and they accused me of lying. AVOID AVOID AVOID
I have contacted customer services…
I have contacted customer services several times in connection with a subscription to sending items back but have had no response. Their returns policy states 14 days from order and by ignoring attempts of contact from me this has now resulted in the return policy being over the 14 day period. Based on my recent experience I do not recommend customer service, the product however delivered good results but I can no longer use due to an allergy.
Completely RUBBISH
Completely RUBBISH. Not even sure if mainly water. I might have well thrown my money into the wind. DO NOT BUY!!!
disappointing
I honestly have to say this has been one of the worst customer service experiences I’ve ever had.
My order already took a very long time to arrive, and because the product was shipped from the UK (and not the EU), I also had to deal with additional shipment fees due to Brexit regulations. That is understandable as a procedure – but what is not acceptable is the complete lack of communication from this company.
When I tried to return the product, I sent several important emails about the process and my refund. I never received a single reply. There is also no phone number available, which means there is absolutely no way to get support.
At this point I don’t even know if I will ever see my money back. This is extremely unprofessional and very disappointing.
If you are considering ordering from here: think twice. The risk of losing your money, on top of the long delivery times and extra fees, is simply not worth it.
It never worked for me
It never worked for me, a complete waste of money. And the 30 day guarantee full refund is not what was offered to me. Only 20% of the price is given!
Useless product
No tingling
No lip enhancement
A thin gel that moistens the lips and nothing else
Useless !
Don't waste your money !
Placed an order 2 weeks ago and am still waiting for the item!!
Placed an order 2 weeks ago. Didn't receive it so contacted customer services who said they would arrange for the item to be shipped asap. That was 6 days ago and I have still heard nothing. Had to chase customer services again yesterday and 24 hours later I am still awaiting a response.
No email responses for a month
The products are good but the customer service is appalling. I accidentally added too many items to my subscription and wanted to remove them. The only way to cancel a subscription is by emailing them, and I’ve emailed the support address 3 times over the course of a month with no response from them. There is no other way to cancel these items which seems very sneaky, so I’m going to end up losing money! Feel like this is the only way to get any kind of attention from them as they just aren’t replying to my emails
Genuinely have seen a difference within…
Genuinely have seen a difference within a week of using the collagen lip plumper. It's absolutely going to be a part of my morning routine now!
Still no delivery or correct tracking…
Still no delivery or correct tracking number ordered on 02/07/25 so much for 1-3 day delivery
Best lip plumper I've ever tried and…
Best lip plumper I've ever tried and wouldn't change to a different one to be honest .
Fantastic products and delivery the…
Fantastic products and delivery the lipglosses are really good also the body conturing cream leaves skin really soft and smells amazing
I have used the lip plumper for a few…
I have used the lip plumper for a few years now and I have to say I can t be without it . It does exactly what it says. Fantastic customer service also. It’s my everyday staple and forever in my bag . I can’t be without it . LOVE LOVE , LOVE
Plump it
The company plump it are very good, if I need to email someone always gets back to me quickly. I bought the contour cream and exfoliate and I find these both to be amazing, my skin is super soft and dimples are hardly there. No pics though
Does not work
I ordered the complete lip plumping set and it does nothing at all. Don't waste your money!!!

Reply from Plump It!
Simply does not work
I bought the instant lip plumper and had high hopes for this product. However, it simply does not work. It tingles, yes, which indicates something is going to happen, but it makes absolutely no difference to the shape or size of my lips. If anything it just makes them look a bit red and sore, but still as small as ever. I tried it a few times over a couple of days, with increasing clicks of product, but nope! Maybe it doesn't work for everyone and others may have better results, I don't know. It definitely does not work for me though.
Also, reading the feedback from the company on other reviews, I am well hydrated (drink 6-8 pints of water a day) and did the whole malarkey of applying a layer, letting it settle, applying another etc. Still doesn't work!

Reply from Plump It!
Avoid the the subscription
Avoid the the subscription! Ordered new collagen lip plumper, arrived and had leaked in the lid, product was awful made no difference, wasn’t even moisturising to the lips - I cannot cancel until I have received 3 deliveries!
Where is that stated on the website.
After those three deliveries I won’t be using this company again.

Reply from Plump It!
waste of money
i bought 2 products and they DON'T WORK!!! they just make your lips red and it burns a lot. don't buy it. also, i'll tell you what happened to me when i bought the products: Upon delivery, I was asked to pay an *additional customs fee of €17.66*, which I was not informed about at the time of purchase.
Considering that I had already paid *€44 for just two products*, I find it unfair to face unexpected charges on top of that.
Moreover, I placed my order on *April 12*, and the package arrived only *after 24 days*, despite your website stating a *3–4 business day delivery*.
I kindly request a *refund of €17.66*. and don't reply to write me an email, I've already written you many without a response. (Order number 367200)

Reply from Plump It!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.