Terrible experience! Avoid at all cost!
Terrible experience. Useless customer service. I was promised my issue to be resolved within 24h, yet a week later I’m STILL WAITING!!!!
I bought a phone through carephone warehouse which I need to obtain a proof of purchase for. Because they ordered the phone from these folks, I had to ask them to provide me with the proof. Can’t believe such an easy task can take so long!!! Just spoke to yet another adviser, with no help at all!!
Always asking the same thing over and over again not addressing my issue. Asking for some security password which I’ve never set because I don’t even have an account with this company! I just simply went to Carphone Warwhouse’ website and ordered a phone like you do when doing online shopping.
What’s funny, though, after the call I was supposed to be transferred to complete a survey about the service I received (which, believe me, this time I was really looking forward to completing), the lady didn’t put me through, like she new she was utterly useless!!!
September 17, 2018
Unprompted review