disappointing
I honestly have to say this has been one of the worst customer service experiences I’ve ever had.
My order already took a very long time to arrive, and because the product was shipped from the UK (and not the EU), I also had to deal with additional shipment fees due to Brexit regulations. That is understandable as a procedure – but what is not acceptable is the complete lack of communication from this company.
When I tried to return the product, I sent several important emails about the process and my refund. I never received a single reply. There is also no phone number available, which means there is absolutely no way to get support.
At this point I don’t even know if I will ever see my money back. This is extremely unprofessional and very disappointing.
If you are considering ordering from here: think twice. The risk of losing your money, on top of the long delivery times and extra fees, is simply not worth it.